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427 Reviews of Acura of Concord - Service Center
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November 29, 2019
Alignment documents Contacted service manager about my issue and never heard bacK. After being a Honda technician for 15 years at a dealership I expected more. Obviously Contacted service manager about my issue and never heard bacK. After being a Honda technician for 15 years at a dealership I expected more. Obviously the service manager doesn’t care about the customers. More
by Buddy
Verified CustomerEmployees Worked With
Erik Arnold
November 26, 2019
Best representatives Great work environment the representatives makes you feel welcome also having drinks and snacks for the customers while waiting is wonderful overall g Great work environment the representatives makes you feel welcome also having drinks and snacks for the customers while waiting is wonderful overall great experience . Thanks More
by asif__palyal
Employees Worked With
Amanda Munroe
November 23, 2019
Service Brought my 2016 mdx for service and ERRON JABOBS was my service advisor and he answered all my questions. He's very customer focus and a delight to wo Brought my 2016 mdx for service and ERRON JABOBS was my service advisor and he answered all my questions. He's very customer focus and a delight to work with. More
by R-DRAPER
Employees Worked With
Erron Jacobs
November 23, 2019
Excellent service The Concord Acura service team is always great. They have the best customer service. They take the time to listen to your concerns and fulfill your re The Concord Acura service team is always great. They have the best customer service. They take the time to listen to your concerns and fulfill your requests. More
by Ajmarki
Employees Worked With
Yves Vrnoga
November 22, 2019
Beware of charges The customer service is great and the work, as far as I can tell, is as to be expected. My beef, and it’s my own fault for not thinking about it or as The customer service is great and the work, as far as I can tell, is as to be expected. My beef, and it’s my own fault for not thinking about it or asking the charge, is when they said I needed to replace the air filters for the engine and cabin, I approved it. After seeing the charge of about $30 labor for each, I looked it up on line and I could have done it myself in less than a minute for each. Lesson learned. More
by Cargasm
Employees Worked With
Yves Vrnoga
November 21, 2019
I’ll Be Back Concord Acura took great care of me and my car I highly recommend them. Amanda was my service assistant and she was amazing. I’ll be back!!! Concord Acura took great care of me and my car I highly recommend them. Amanda was my service assistant and she was amazing. I’ll be back!!! More
by vguthrie
Employees Worked With
Amanda Munroe
November 21, 2019
Phone does not work My phone hardly works, I’ve been bringing it in for this problem since I bought the car. It still hasn’t been fixed they just do upgrades on the compu My phone hardly works, I’ve been bringing it in for this problem since I bought the car. It still hasn’t been fixed they just do upgrades on the computer. Last visit my service person, Amanda, sat in the car with me after upgrade and it immediately did not work. She said she would talk to service guy. They already had my car a week. I have never heard back it’s been 3 weeks. I’m pretty frustrated. Trying to find a different dealership that will actually do something. More
by CBIENATI
Employees Worked With
Amanda Munroe
November 14, 2019
Transmission First time I haven’t had 1st class service. Visit 1 I waited 20 minutes before someone told me I had to check in at the desk. During repair they said First time I haven’t had 1st class service. Visit 1 I waited 20 minutes before someone told me I had to check in at the desk. During repair they said my battery was perfect. Problem returned following week and visit 2 was better check in but while working on the transmission again they said my battery was shot and had to be replaced. Hmm which is it? They forgot to clear my trouble messages so I need to go in again! Not the best experience this time but it’s my 3rd Acura so that says something. More
by Susanfrey
Employees Worked With
Ronnie Garcia, Erik Arnold
November 14, 2019
Service with a smile Amanda was courteous and accommodating as usual. She communicated the repairs that were need on my vehicle in a manner for which I understood and gave Amanda was courteous and accommodating as usual. She communicated the repairs that were need on my vehicle in a manner for which I understood and gave me ample notice when my vehicle was needed for additional time to complete my repair. I will definitely bring my vehicle back for future repairs. More
by ccrich1976
Employees Worked With
Amanda Munroe
November 13, 2019
Excellent service Everyone at the service department was nice and friendly and I would definitely recommend them to any of my friends and family. That’s all I have to s Everyone at the service department was nice and friendly and I would definitely recommend them to any of my friends and family. That’s all I have to say. More
by JUNIS350
Employees Worked With
James Zipp
