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Acura of Escondido

Escondido, CA

Overview
Reviews
5.0
302 Reviews
Call Dealership (844) 592-6086
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1502 Auto Park Way N

Escondido, CA

92029

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Showing 302 reviews

October 13, 2022

Although the price was exorbitant, the professionalism of the service manager was outstanding. For specific issues I would definitely go back to them given that experience. More

by tlspilman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Baladez
Report | Print
Oct 16, 2022 -

Acura of Escondido responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the pricing of your service visit. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Craig Morman Acura of Escondido General Manager craig.morman@penskeautomotive.com

October 12, 2022

The service team is awesome! When they find something with the car, they would always show me or explain. My service guy Jose G is always friendly, nice and helpful when I take m More

by Dorothy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Oct 14, 2022 -

Acura of Escondido responded

Hi Dorothy, we are thrilled to read that our Service Team at Acura of Escondido delivers awesome service and is friendly, nice, and helpful. We are happy to have your business and appreciate your positive review.

October 09, 2022

All staff is extremely helpful and patient with all of my questions. My maintenance appointment was so easy and timely. More

by thuds.ducks-0r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Oct 10, 2022 -

Acura of Escondido responded

Thanks for the 5-star rating! We hope to be of service to you again at Acura of Escondido.

October 02, 2022

Gaby was very friendly, helpful and knowledgeable. She made the whole process go smoothly. i would recommend this dealership. More

by DKMK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby
Report | Print
Oct 03, 2022 -

Acura of Escondido responded

It's our pleasure to learn our team was so kind, helpful, and knowledgeable during your visit. Thank you for choosing us here at Acura of Escondido and for your endorsement. For further assistance, please contact us anytime. Have a fantastic day!

September 30, 2022

Jose Gutierrez was great. He made the process easy and has great customer service skills More

by Perezrn2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Oct 02, 2022 -

Acura of Escondido responded

Hello, we appreciate you taking the time to write such an awesome review about our staff here at Acura of Escondido. It is exciting to learn that your visit was great, easy, and an overall positive one. Please let us know if we can further assist you in any way. Take care.

September 23, 2022

Jose was very thorough with me about my concerns and explained what I needed to know and what was recommended More

by Pennyberman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Sep 23, 2022 -

Acura of Escondido responded

Hi Pennyberman! Thank you for choosing Acura of Escondido for your service needs. We are pleased to know that our Service Team was able to provide good communication during your visit. Please let us know if there is anything else we can do for you.

September 18, 2022

The service advisors are always great, but I feel like things have digressed with no car washes or courtesy vehicles More

by danatrue5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Balafez, Sean Weaver
Report | Print
Sep 21, 2022 -

Acura of Escondido responded

Hello, Our goal is to provide exceptional service to every customer. If you would like to discuss your feedback regarding your recent visit, please feel free to reach out to me. I look forward to connecting with you. Thank you, Craig Morman Acura of Escondido General Manager craig.morman@penskeautomotive.com

September 13, 2022

Zhou was the best one. He tried to find the way to get us a car. I would recommend my friend come see him More

by Gavin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zhou
Report | Print
Sep 13, 2022 -

Acura of Escondido responded

Hello Gavin! We appreciate you taking the time to leave us a 5-star rating and choosing Acura of Escondido for your automotive needs. Have an incredible day!

September 12, 2022

Even though I live in another part of the county, I always bring my ILX to Charlie in Escondido because of the extra mile service he provides! More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Baladez
Report | Print
Sep 13, 2022 -

Acura of Escondido responded

Great review! Our Service Team at Acura of Escondido is happy to know you are pleased with our extra mile service. We appreciate your loyalty and are grateful to have you as a customer. Take care.

September 08, 2022

I've been having my cars serviced at Acura of Escondido for 20 years so they must be doing something right. My car is done right, and when they said it would be done. Thank you, Charlie! More

by e.elmore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie, Sean Weaver
Report | Print
Sep 08, 2022 -

Acura of Escondido responded

Wow, 20 years. Now that's what we call a loyal and dedicated family member. Acura of Escondido is deeply honored for your continued business. We are truly grateful to read that your car is done right and within the scheduled time. Thank you.

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