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Acura of Escondido

Escondido, CA

5.0
303 Reviews

1502 Auto Park Way N

Escondido, CA

92029

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Showing 303 reviews

August 09, 2022

Service writer was great. Courtesy at the topof yhr scale. Wait timd and service rendered were approximate. Customer lounge could some supply replenishment. More

by Hughmartinhug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOSE GUTIERREZ
Aug 10, 2022 -

Acura of Escondido responded

We are happy to know your overall experience was great. Thank you for your feedback we appreciate your business.

August 06, 2022

I like and trust service advisor Jose Gutierrez. I will return for future service needs. More

by ofsmith52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Aug 08, 2022 -

Acura of Escondido responded

Hi, it makes our Service Team proud to know that we provide service that you can trust. Acura of Escondido looks forward to seeing you in the future for your automotive needs.

August 06, 2022

My last urgent service completed same day on a Friday afternoon for pack rats damage to my wiring system was fast and courteous… basically flawless. Service department is 5 star! The 4 rather than 5 star More

by DesertDave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Baladez
Aug 08, 2022 -

Acura of Escondido responded

Hi Dave, We are happy that our Service Department could meet your expectations. Thank you for choosing Acura of Escondido and please let us know if there is anything else we can help with.

Aug 08, 2022 -

DesertDave responded

Now that I own my TLX, it is comforting to know a dealership with an excellent service department. Hopefully, in 2024 or thereabouts, when I will be actively in the market for an electric vehicle, your dealership will come through with a great lease or sales deal. Thanks again and best wishes.

August 05, 2022

service writer Charly always goes out of way to give good service . was provided with an Uber service both ways and the car was cleaned More

by bestsolutionsrealty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charly
Aug 05, 2022 -

Acura of Escondido responded

Hello, we are so glad you had a great service experience here at Acura of Escondido. Our team is grateful for this wonderful review.

August 05, 2022

Staff are knowledgeable and professional. We have been bringing our MDX here for 10 years and have not been disappointed with the service. More

by thegray6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Aug 07, 2022 -

Acura of Escondido responded

Being knowledgeable and professional is what our Service Department is all about. We thank you so much for being a loyal customer to us at Acura of Escondido for 10 years. It is our pleasure to service your Acura MDX again when needed.

July 26, 2022

The service guy, Jose is very professional and fine to earth guy. Like communicating with him. Good listener and tentative More

by Huat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose gutiarrez
Jul 26, 2022 -

Acura of Escondido responded

We are delighted to know your experience was wonderful. Acura of Escondido appreciates your business.

July 25, 2022

Charlie is great to work with. I have Acura dealerships that are closer but Charlie consistently goes the extra mile for his customers... More

by todd.hatfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
Jul 26, 2022 -

Acura of Escondido responded

Hello Todd, we are happy to read you chose us to shop with here at Acura of Escondido. Thank you for your business.

July 23, 2022

Charlie helped me out and had my car ready in an hour. I came in with a coupon and left with a better deal! Definitely recommending and coming back when I need more services done on my car. More

by cathyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
Jul 25, 2022 -

Acura of Escondido responded

Thank you, Cathyy! We are excited to have you as a customer and know that you can always expect that same level of service, no matter what you need help with!

July 20, 2022

I have been taking my Acura MDX here for 7 years. Charlie has always been extremely helpful, polite, and professional. He always explains what will be done and offers the best price possible. More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie, Sean Weaver
Jul 21, 2022 -

Acura of Escondido responded

Hello Nancy, we appreciate you returning to do business with us. Acura of Escondido strives to provide helpful, polite, and professional service to all our customers.

July 09, 2022

Great people and incredible service keeps me coming back. Acura of Escondido the very best. More

by doneanderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Baladez is why I keep coming back for service.
Jul 14, 2022 -

Acura of Escondido responded

Thank you for providing us with such wonderful feedback. We are so pleased to know that the team here at Acura of Escondido always provides you with incredible service. We value you as a customer and we look forward to working with you in the future for any automotive needs.

Jul 14, 2022 -

doneanderson responded

Charlie Baladez our Service Coordinator is the very best. He is able to balance the needs of the customer with thise of the dealership. He is not only an amazing employee he has become a good friend. Cudos to your Service Team.

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