Acura of Escondido

I recently picked up my vehicle after having the custom rims, purchased from the dealer, installed on my 2010 TL. I was shocked that my car was completely dirty inside and out. I have been an Acura owner s rims, purchased from the dealer, installed on my 2010 TL. I was shocked that my car was completely dirty inside and out. I have been an Acura owner since 2003 and have never driven away from an Acura dealer without a clean car. I had friends that were waiting to see how the car turned out after being customized and were also shocked that the dealer didn't clean the car. I had many comments from friends and family, who are also fellow Acura owners, stating that they would not go to Acura of Escondido after seeing that. This, in my mind, has given Acura of Escondido a black eye and I am very disappointed with their service and commitment to their customers. More

For many years I took my '99 Acura TL here for every conceivable maintenance service 45k, 60k, 75k, etc. - spending $5000+ on various maintenance & repairs. They told me I was a "valued customer." Des conceivable maintenance service 45k, 60k, 75k, etc. - spending $5000+ on various maintenance & repairs. They told me I was a "valued customer." Despite early signs of transmission problems, they failed to inform me of Acura's extension of warranties on TL transmissions that was a result of a class action law suit. Not once did their service reps mention a word to me about the extended warranty. Instead they said the trans repairs would cost me $3000+ I had to find out about the extended transmission warranty on my own after being tipped off by a friend. By then, Acura claimed the time window for the warranty extension had expired, and I would have to pay to fix my transmission on my own ($3600). In the end, my "valued customer" status at Escondido Acura was worth ZERO. They didn't offer me a single penny discount to correct a situation that they admitted was unfair for me. They treated me like I had just walked through their doors for the 1st time. My repeat business over the many years was not acknowledged, and I now realize my "valued customer" status at Escondido Acura was just an empty label to keep me returning for maintenance services in which they were more than happy to collect my hard-earned dollars. When I needed them to step up to show their appreciation for being a loyal customer, they simply disappeared. More