
Acura of Laurel
Laurel, MD

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Excellent experience I first made contact with Business Manager Riley Thompson and he handed me to Sales Consultant Dave Pilley. Both were extremely professional but pers I first made contact with Business Manager Riley Thompson and he handed me to Sales Consultant Dave Pilley. Both were extremely professional but personable. They got me into the car that my Wife and I wanted at a great price. All round, a great experience. Brian More
Highly pleased Mr. Grandstaff, my Service Advisor, was top notch! He was spot on with his time estimate, and was thorough and professional. Great representative f Mr. Grandstaff, my Service Advisor, was top notch! He was spot on with his time estimate, and was thorough and professional. Great representative for Tischer! More
srt "Exceptional Service Center" Jason, my Acura Service Advisor, is very courteous, patient and customer service oriented. He listened carefully and addressed all of my concerns. H Jason, my Acura Service Advisor, is very courteous, patient and customer service oriented. He listened carefully and addressed all of my concerns. He was very detailed and kept me abreast of the entire process. My experience at Tischer will keep me coming back. More
Best service center/everyone cares about the customers! George, my Nissan Service Adviser, is extremely customer service oriented. He listened to and addressed each of my concerns, and lead me through the e George, my Nissan Service Adviser, is extremely customer service oriented. He listened to and addressed each of my concerns, and lead me through the entire process - twice, as a matter of fact, as an issue that I had requested be taken care of at another facility (under warranty elsewhere) was incompletely repaired & I had to return my vehicle to Tischer. Tischer also provides free, new loner cars during the repair process. The loner car and cashier staffers at Tischer are also friendly & kind. My experiences at Tischer will keep me coming back! More
You Go Girl Kudos to Taylor for keeping me ahead of the game. Right around Christmas in anticipation of a recall, she ordered the parts for her RLX customers. Sh Kudos to Taylor for keeping me ahead of the game. Right around Christmas in anticipation of a recall, she ordered the parts for her RLX customers. She called when the parts were in she called and got me in and out. Talk about service!! Oh did I mention that I am a lifelong Tischer Acura customer ( I am driving # 3) so I know a keeper when I see one (Taylor and my RLX). I. D. Payne More
Just Chillin' I had the best time today. And normally that's not said when you go to get your oil changed. But, I thoroughly enjoyed talking to James. Not only d I had the best time today. And normally that's not said when you go to get your oil changed. But, I thoroughly enjoyed talking to James. Not only did he help me as far as my car is concerned. But, he also talked to me about the new VW Beetle that's I'm going to buy. (That's an inside joke between James and I). I'm not buying a VW!!! Also, it didn't take long at all to get my service done. Thanks so much, James!!!!!!!!!!!!!!!! More
Professional This service tech is this Dealerships best Tech. Anytime I have a Problem with my ZDX he make sure he look over the Car and fix it immediately. This service tech is this Dealerships best Tech. Anytime I have a Problem with my ZDX he make sure he look over the Car and fix it immediately. More
Service It's always a great experience visiting Tischer Acura to service my vehicle. The staff are professional, courteous, efficient and caring. I plan to It's always a great experience visiting Tischer Acura to service my vehicle. The staff are professional, courteous, efficient and caring. I plan to be an Acura owner for life! More
Went in for a key. Drove out in a new car! Bought a used Rogue less than a month ago from Easterns and needed to go to Nissan for an extra key. I started to look around while I waited for my ca Bought a used Rogue less than a month ago from Easterns and needed to go to Nissan for an extra key. I started to look around while I waited for my car to be ready. Marlon walked up to me and simply asked if I wanted to test drive the car. I ended up telling him about the Rogue I just purchased and he promised he could get me a better deal. Let me just tell you, this salesman really delivered!!! I quickly called my husband to let him know we were trading the car in for a much better deal. When everything was done my husband and I walked out with a 2014 Nissan Rogue with a re-designed body and amazing standard features like Bluetooth and a back up camera. Marlon made buying a new car worth it and we really appreciate his hard work. The management and financing team gave us a smooth transaction and looked out for our best interest. I hope to continue to do business with Tischer and Marlon once I am ready to trade or get myself another car. More
Clutch repair Tischer service dept did a great job repairing my clutch. They called me when there were issues and when there were delays. I got the car back and hea Tischer service dept did a great job repairing my clutch. They called me when there were issues and when there were delays. I got the car back and hear a noise, they immediately took care of it. Matt took care of me and I'll be bring my car back for other service soon. John S More