Acura of Little Rock

Stand by their product. Provide a model of transport when car is out of service. Provide a model of transport when car is out of service. More

Knowledgeable team, a little disorganized. 2nd time the plug leaked after oil change. Asked for loaner during service, forgot, and had to reschedule for a second trip. 2nd time the plug leaked after oil change. Asked for loaner during service, forgot, and had to reschedule for a second trip. More

Theodore was awesome, gave great customer service, and helped us walk out with a great car! helped us walk out with a great car! More

This was the worst experience of my 13 years being a Customer. My Service Advisor Micheal Montrose was very incompetent, unprofessional and disengaged. I dropped my car off that Monday morning August Customer. My Service Advisor Micheal Montrose was very incompetent, unprofessional and disengaged. I dropped my car off that Monday morning August 10 and was unable to obtain a total cost for the required work until the work was completed and my car was ready for pickup. I personally came in each day and spoke to Micheal and he would say something like i am waiting on the mechanic to enter his hours. I know that this is not true because all the other times that i have been in i was immediately given a diagnosis and cost of repair. I even came in that Wednesday morning and spoke to Micheal and was unable to get a cost. I also asked if he had an idea as to when my vehicle would be ready and told me that they were still waiting on the alternator to come in and it would probably be the following week. I asked about a loaner vehicle since he could not give me a better completion date and Micheal looked like a deer in a headlight before he stated that he did not have one. I received a telephone call approximately 6 hours later stating that my car was ready for pickup. My wife came in to pick up the vehicle that evening and Micheal told her that the alternator was shipped over night allowing the work to be completed that day. He never mentioned none of this to me. I was looking at the service ticket and noticed that additonal service was recommended by the technician and someone put down that the service was declined by the Customer. I called Micheal Montrose on that Thursday to inquire about the notation and he stated that my wife declined the service when she came to pick up the vehicle which was untrue. I received the telephone call stating that my vehicle was ready for pickup and the Recommendation was not mentioned. My wife brought the vehicle back in on Monday August 17 to get the Recommendation completed. I was not happy that you all do not accept third party warrany "Carshield "but i still decided to get the work done there because it has been the only dealership to work on the vehicle since i purchased it there in 2013. Micheal Montrose was not sure about this either. On Monday August 10 when i dropped the vehicle off he told me that he would file a claim then on day two he told me that you all dont accept Carshield. Please dont think that i am venting because of that decision. I am sharing with you how bad the experience was this visit. More

Maddie Van Horn single handedly saved me as a customer for Acura! It is so rare these days to interact with a business representative that upholds their responsibility to their company but at the same tim for Acura! It is so rare these days to interact with a business representative that upholds their responsibility to their company but at the same time provides a customer with great customer service. I trusted that she was doing everything she could to repair my vehicle in a fair and quality way. When i am ready to buy a new Acura, i will return to Acura of Little Rock because of Maddies outstanding service. Car dealerships need to understand that the Service department is one of the most important reasons that customers will return to a dealership. More

The car is fixed BUT it took forever. Very weak communication. frustrating experience for me Very weak communication. frustrating experience for me More

Wonderful experience at Acura of Little Rock! Mike was great to work with throughout the purchase my 2026 Acura MDX Advance, great place! Mike was great to work with throughout the purchase my 2026 Acura MDX Advance, great place! More

Very fast and thorough techs at this dealership! Also Maddie is the absolute best advisor around! She goes above and beyond for her clients! Also Maddie is the absolute best advisor around! She goes above and beyond for her clients! More

Michael was great! He answered all of our questions and got us the exact vehicle we wanted. Rich the sales manager worked us up a great price. They made the process He answered all of our questions and got us the exact vehicle we wanted. Rich the sales manager worked us up a great price. They made the process very easy! We will be returning to them for our next car. More

Had my 2020 MDX 100K service completed along with some other warranty work and was very pleased with the overall timeliness and cost. Would recommend this service department for all your Acura needs in Ce other warranty work and was very pleased with the overall timeliness and cost. Would recommend this service department for all your Acura needs in Central Arkansas. More