Acura of Milford

Few years back I purchased a car from Acura Of Milford with the promise of getting oil change for life, well well .... today 07-08-2020 I came to get my oil change and they had removed the note from the s with the promise of getting oil change for life, well well .... today 07-08-2020 I came to get my oil change and they had removed the note from the system about my complementary oil change, the manager came out to me and said that they will honor this oil change as the last time only because I’m coming from far (new London), the manager said life oil change means only until 100k miles, my car has like a little over 90k mikes, what a stupid reason, they think that I’m stupid probably because I’m an individual with accent, this place makes promises to you in order for you to buy a car from them, and then they will NOT honor them, they are scammers, watch out people, I’m going to my lawyer with this case, It is written in the paper work/contract (complementary oil change for life) it’s unprofessional what they did to me More

2017 Acura RDX I took my car here on 05/26/2020 I had it towed for an issue with the car trying to start itself in my garage. My panic alarm kept going off on it' I took my car here on 05/26/2020 I had it towed for an issue with the car trying to start itself in my garage. My panic alarm kept going off on it's own mind you this has been happening since March !! I have brought it to them 3 times already they kept the car for 3 days the 1st time with no communication back and forth.. just we cleared the codes it's all set ! this time I had video of what my car was doing and cleary there is something electrial happening with the car. this time 4 days with my car no calls no nothing not even asking if I needed a car ! I was dealing with Paul who sounded like he was stressed out and came to tell me that thier scanners were down since Tuesday !! ummm isn;t this something that you should have told me so that i could have made other arrangements for the next 4 days ! long story short they text me at 230pm Thursday let me know it was the battery terminals they adjusted car is all set !! same thing they did last time ! I bought my car here and I have never had this type of experiance with them ever !!! I will not be bringing my car back here for anything at all ! you need to train your guys to communicate with customers !!! More

Awful I originally went in excited for my purchase, Just like any other buyer. I was originally in a Toyota i was not happy with, and stuck with for years. I originally went in excited for my purchase, Just like any other buyer. I was originally in a Toyota i was not happy with, and stuck with for years. So the thought of finally getting into something i enjoyed riding in, had me excited- not only for me, but my daughter as well. I originally dealt with Ernie(Salesman) who was great, but he had an emergency and in the middle of us going through my options etc i was switched over and contacted by Craig, who was fantastic... The problem occurred when i was sent home in the car i chose. I left the dealer with dealership plates still on my car. Throughout this time i realized how rough the car was driving, the strong cigarette odor that wouldn't leave even when i was told it would after the car had gotten a detail at dealership- so i decided to give this car the benefit of the doubt. When my 10 year old daughter began getting in the car and complaining about this odor even after i tried everything to remove it, it just became frustrating. Then i realized the backup camera was so blurry at night, it was inaccessible. I called in, and made an appointment right away. I was certain it'd be fixed at no extra cost to me, because i was informed by ACURA Manager Omar Hamed, that anything wrong with car between 30-60 days it'd be taken care of. After having brought car in. and waited over an hour, i was informed i'd be paying $300 out of pocket for this issue. I left Acura initially trusting in their word, just to come back to the realization that i was lied to. I left, and realized i overall wasn't happy with my purchase, and wanted to be in a much better functioning car for not only i, but my daughter. I went back that night to speak with Omar the Business manager, and he refused to see me. He left as i was in an office waiting for him to discuss my concerns. Be mindful, this was during business hours, and about an hour before closing time. I insisted on returning this car, but i was told by salesman i no longer had that option. I came back the following day, and spoke with John Dembeck who's the general manager. He insisted he was not going to take the car back, and told me he had the option to, but simply wasn't going to because -in better words, the money being received by the transaction was far more valuable than truly looking out for his customers best interest. He told me i had to wait for Omar Hamed to get back in so he can provide me with the copies of the registration forms i had signed...After waiting almost an hour, Mr.Hamed walks in through the entrance the door, walks right by me with his Starbucks coffee, as i'm sitting in the showroom waiting on him precisely... He then sends over my salesman to hand me over ONE piece of sheet. I asked for the rest of it, and so my salesman went back, and Omar sent over a different Salesman to rudely dismiss me. No courtesy whatsoever by this business manager, no regard, no respect. I then decided to have the vehicle checked out, and was told it had structural damage. I have attached a picture so you can see the quality of the vehicles Jon Lorensons Acura of Milford is selling. I have been to dealerships before, and have never encountered experiences like this one with managers from the company. I was disgusted with the treatment, the lack of consideration, and lack of empathy by both John Dembeck, and Omar Hamed. My sister was planning on getting a car from this place, but i have advised her to go elsewhere. I will never recommend this place to anyone-Especially with children. A place who is only concerned with money, is not a place people want to do business with. The salesman are amazing, but the actual managers are awful. One more thing, on Acuras website it shows they offer a 10-day exchange policy. I wonder why this option was not presented to me. Which explains their efforts at helping me at all. More

I am new to the Acura family and have taken my car to I am new to the Acura family and have taken my car to Milford Acura for service twice and had great experiences with the service department. My fi I am new to the Acura family and have taken my car to Milford Acura for service twice and had great experiences with the service department. My first experience was when my alternator went and Justin the Service Manger said it would be a few hours before they would be able to get to my car and had offered me a ride back to my home which was about 10 minutes from the dealership. When my car was ready, they called me to say the car was ready and they had someone on the way to pick me up. My second great experience I had an oil leak, Paul was a great help. He keep me posted on every step of the way. Not only did they fix the oil leak issue, they cleaned the whole motor of all old and new oil residue. Thank you so much Service team ! Katelin More

Negative Start, Positive Outcome I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing proce I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my trust for the dealership. Had they not handled the conflict resolution so professionally, I would have returned the vehicle and gone elsewhere. I am grateful for their superior business ethic and for owning the errors of their colleagues, because doing so helped to turn a negative experience into an exceptional outcome. More

THEY WILL STEAL YOUR MONEY Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimey, slick and dishonest car salesman stories that you hear of. More

Purchase of 2017 RDX with advance tech package Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concer Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concerns. More

Internet Purchase of 2019 CPO RDX w/Tech Pkg Had a great professional experience buying a CPO 2019 RDX. Rob, the internet manager was the first person I contacted. Very polished and consistant, c Had a great professional experience buying a CPO 2019 RDX. Rob, the internet manager was the first person I contacted. Very polished and consistant, curteous follow up, expected from a military veteran! Then communicated with Aldo, Sales Manager, to help finalizie the details via email. I had searched the nation and Acura of Milford had the exact car I wanted and a very competitive price, lower than all other offers I had. When I arrived to pick up the RDX, Vinny took over to take me through the process of learning all the tech, test driving and paperwork. Vinny was knowledgeable, on the ball, and concentrated on making me happy. He took care of a few minor concerns I had with deligence. Finally, the talk with the money man, Omar. He was very efficient and extremely sharp! He knew I had done my homework, so our conversation was adult and repsectful. No pressure at all and I believe we both were happy at the end. I would recommend seeing this team for your next Acura! More

Sales Staffd May 7, 2019 I recently purchased a 2019 Acura RDX from this dealership. This is the second Acura I bought from salesman John Powers. The experience f May 7, 2019 I recently purchased a 2019 Acura RDX from this dealership. This is the second Acura I bought from salesman John Powers. The experience from start to finish went smoothly. John is not only very knowledgeable but thorough and patient. I left the dealership feeling quite comfortable with the technology and know if I need him for anything he's right there. Great guy! Noreen Viselli Shelton, Ct. More

Stay away from this dealership The sales team is a running a scam business. They sold a 3 year MDX and indicated that "if you have any issues please comeback to us and we will fix i The sales team is a running a scam business. They sold a 3 year MDX and indicated that "if you have any issues please comeback to us and we will fix it". The AC compressor turned out to be broken within the 60 day warranty period (when we used the AC for the first time after winter) they conveniently indicated that this is not covered under warranty. Their only motivation is to make you buy some fraudulent extend warranties. STAY AWAY FROM THIS DEALERSHIP! More