I originally went in excited for my purchase, Just like any other buyer. I was originally in a Toyota i was not happy with, and stuck with for years. So the thought of finally getting into something i enjoyed riding in, had me excited- not only for me, but my daughter as well. I originally dealt with Ernie(Salesman) who was great, but he had an emergency and in the middle of us going through my options etc i was switched over and contacted by Craig, who was fantastic... The problem occurred when i was sent home in the car i chose. I left the dealer with dealership plates still on my car. Throughout this time i realized how rough the car was driving, the strong cigarette odor that wouldn't leave even when i was told it would after the car had gotten a detail at dealership- so i decided to give this car the benefit of the doubt. When my 10 year old daughter began getting in the car and complaining about this odor even after i tried everything to remove it, it just became frustrating. Then i realized the backup camera was so blurry at night, it was inaccessible. I called in, and made an appointment right away. I was certain it'd be fixed at no extra cost to me, because i was informed by ACURA Manager Omar Hamed, that anything wrong with car between 30-60 days it'd be taken care of. After having brought car in. and waited over an hour, i was informed i'd be paying $300 out of pocket for this issue. I left Acura initially trusting in their word, just to come back to the realization that i was lied to. I left, and realized i overall wasn't happy with my purchase, and wanted to be in a much better functioning car for not only i, but my daughter. I went back that night to speak with Omar the Business manager, and he refused to see me. He left as i was in an office waiting for him to discuss my concerns. Be mindful, this was during business hours, and about an hour before closing time. I insisted on returning this car, but i was told by salesman i no longer had that option. I came back the following day, and spoke with John Dembeck who's the general manager. He insisted he was not going to take the car back, and told me he had the option to, but simply wasn't going to because -in better words, the money being received by the transaction was far more valuable than truly looking out for his customers best interest. He told me i had to wait for Omar Hamed to get back in so he can provide me with the copies of the registration forms i had signed...After waiting almost an hour, Mr.Hamed walks in through the entrance the door, walks right by me with his Starbucks coffee, as i'm sitting in the showroom waiting on him precisely... He then sends over my salesman to hand me over ONE piece of sheet. I asked for the rest of it, and so my salesman went back, and Omar sent over a different Salesman to rudely dismiss me. No courtesy whatsoever by this business manager, no regard, no respect. I then decided to have the vehicle checked out, and was told it had structural damage. I have attached a picture so you can see the quality of the vehicles Jon Lorensons Acura of Milford is selling. I have been to dealerships before, and have never encountered experiences like this one with managers from the company. I was disgusted with the treatment, the lack of consideration, and lack of empathy by both John Dembeck, and Omar Hamed. My sister was planning on getting a car from this place, but i have advised her to go elsewhere. I will never recommend this place to anyone-Especially with children. A place who is only concerned with money, is not a place people want to do business with. The salesman are amazing, but the actual managers are awful. One more thing, on Acuras website it shows they offer a 10-day exchange policy. I wonder why this option was not presented to me. Which explains their efforts at helping me at all.