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Acura of Milford
Milford, CT
90 Reviews
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Showing 90 reviews
February 27, 2016
Extremely disappointing Accepted a negotiated price, left a deposit. When returned to close the deal, they reneged on the original deal. Apparently, someone gave us the wron Accepted a negotiated price, left a deposit. When returned to close the deal, they reneged on the original deal. Apparently, someone gave us the wrong quote and there was much miscommunication among the staff which is not our fault. We spent hours renegotiating. We paid the price for their error in time and cash!! Worked with 2 other dealers-wish I chose one of them. Do NOT recommend going there!! More
by disappointed
Employees Worked With
John, Eric, And VIn
February 12, 2016
Never again I'm amazed at how underhanded this whole experience has seemed. It's too much to right down just do yourself a favor and shop elsewhere I'm amazed at how underhanded this whole experience has seemed. It's too much to right down just do yourself a favor and shop elsewhere More
by lenigj23
Employees Worked With
Felix
September 28, 2015
Stay away!!! I will summarize my experience on both Sales and Service. SALES: If you do your homework, you'll find that there are other Acura dealers (even out of I will summarize my experience on both Sales and Service. SALES: If you do your homework, you'll find that there are other Acura dealers (even out of CT) where you can get a much better deal when leasing or buying a car than Acura of Milford. Once you do, the difference is such that you have no choice but to stay wondering: ...was this guy trying to rip me off??? SERVICE: Just brought my 2015 TLX for service (which I purchased on another dealer). Advice: keep your cool, otherwise you'll end up punching the service adviser in the face. They don't even give you a courtesy carwash after the service, and when you confront them about it, they lie! This guy told me, what you expect? Its a courtesy wash! Also, please note that management gives sales goals to the service people. YES!, The service department has a board in their office stating what their "sales objective" is for the month. Makes you wonder if you really need that part or service they say you do... More
by RafaC
Employees Worked With
Short Service Guy, John Powers
March 01, 2015
Service They took care of what was need. Satisfactory service, however very expensive. They did honor all coupons. I feel for customers such as myself who h They took care of what was need. Satisfactory service, however very expensive. They did honor all coupons. I feel for customers such as myself who has brought my cars to your team for over 20 years the coupon price should always be given to us. More
by altieriextra
Employees Worked With
Shawna McGorty
February 02, 2015
2015 ilx Very nice and helpful. Did all that he could so I could walk out with a car. Any questions I had he was able to answer them right away if not he got b Very nice and helpful. Did all that he could so I could walk out with a car. Any questions I had he was able to answer them right away if not he got back to me asap with an answer. More
by Verocruz129
December 22, 2014
Empathy is Free This is the second time I have the same experience at the Acura of Milford. I have been been an acura loaner close to a decade now and have never had This is the second time I have the same experience at the Acura of Milford. I have been been an acura loaner close to a decade now and have never had a complaint with the service representatives at any dealership. Generally, they go out of the way to make the service process as smooth as possible. Nelson must have saved this dealership tons of money by inconveniencing customers one service at a time. He seems to always have some sort of excuse as to why you should just leave your car there for an annoying amount of time and not be provided a loaner. They either don't take your tire insurance, which has been previously and since honored by dealerships other than the vending/participating one, or they get you into the dealership telling you that you can get a loaner for the service you need but when you get there inform you that the wait is long and that they can only loan to the name on the policy. This has yet to have been an issue at other dealerships for me. Nelson always looks truly sorry for the inconvenience he has caused but doesn't provide any solution where the customer has any other choice but be inconvenienced. Like I said empathy is free, will not go back or recommend. More
by CarReview
Employees Worked With
Nelson
November 14, 2014
Thanks John! John, Thanks for your patience and great customer service! The 2015 Acura MDX runs very well and was worth the wait. Thanks again, Chris John, Thanks for your patience and great customer service! The 2015 Acura MDX runs very well and was worth the wait. Thanks again, Chris Brown More
by Chrisbrown1
Employees Worked With
John Powers
November 12, 2014
review It was fine. Ed did a great job in working with me, going over the car, and making himself available in the future. I would work with him again. It was fine. Ed did a great job in working with me, going over the car, and making himself available in the future. I would work with him again. More
by bcaceltics
Employees Worked With
Ed, Dan
August 08, 2014
2014 MDX I recently leased a 2014 MDX, it was my first lease and my first Acura. Joe Lombard was extremely knowledgeable about the vehicle and leasing process I recently leased a 2014 MDX, it was my first lease and my first Acura. Joe Lombard was extremely knowledgeable about the vehicle and leasing process making the decision to work with Acura of Milford an easy one. I would also like to thank Leo who along with Joe exceeded my expectations and made it a very positive experience. More
by jmh1973
Employees Worked With
Leo (Yankees Little League)
July 19, 2014
Mrs. Diane Bakewell John was wonderful to work with. He is extremely helpful and knowledgable. He makes you feel relaxed and comfortable when purchasing a a new car. I wo John was wonderful to work with. He is extremely helpful and knowledgable. He makes you feel relaxed and comfortable when purchasing a a new car. I would definitely recommend him to friends who are looking to purchase a car. More
by Milo46
Employees Worked With
John Powers
