Acura of Milford

Unfortunately we had difficulty steering our Acura on 84 Unfortunately we had difficulty steering our Acura on 84 and had it towed to the Acura dealership in Milford. On Monday morning at 8:05 we ca Unfortunately we had difficulty steering our Acura on 84 and had it towed to the Acura dealership in Milford. On Monday morning at 8:05 we called the dealership and stated that our car would be towed in and asked if they could look at upon arrival in order for us to make a determination whether we would have to rent a car to return to PA. We spoke to the service writer and she assured us that it would not be a problem. So we waited. At 11:30, we called and spoke to the operator who said the service writer was busy but she would give her the message to return our call. So we waited. At 1:00, we called and told the operator we needed to speak to someone about our car because we were at a crossroads as far as renting a car and making a decision. I spoke to a gentleman who said he did not realize that was the situation and had seen the car on the lot and would go out immediately to bring it in and take a look at it. He asked me if the service writer had my number and we assured him she did, although she had never used it. At 2:00, we called and asked the operator for the service manager. He apologized for the error and said that it was fixed and but would go out to the talk to the mechanics to make sure it was not anything else. He put us on hold and the operator proceeded to pick up the phone and ask me to call back because the service manage was on the pnone. At that point, we drove our rental car to Milford. There was our Acura in the lot, ready to go and here we were in our rental car. The service manager had left a message on our phone which we did not realize. I assume because the operator hung up on us; it had not rung through. When I suggested that the service writer learn to communicate better and that the dealership definitely needed to "make a visitor feel like a valued guest" as they promote in their advertisng, the service writer proceeded to go over to the operator to ask if she had messages from us but the oprator assured her she did not. We then had to drive our rental 40 minutes in the wrong direction to drop it off. On the positive note they did not charge us to fixing a loose tire and washed our car. My suggestion for anyone dealing with this service department is to go through the service manager who was accomodating and cared. Do not at all costs talk to a female! More

I research my new car over the Internet and recieved price quotes from many dealers. Maribeth answered all of our questions and gave us great prices John showed me the car and took us for test drive. price quotes from many dealers. Maribeth answered all of our questions and gave us great prices John showed me the car and took us for test drive. This was one of the best car buying experiences we have ever had and they continued to follow up with us even after the sale to make sure we were happy. We have recommended them to our neighbors and they are also very happy. More

They have done a very good job with my 5 year old RSX. They provide loaner cars for major services, continue to honour my free oil change guarantee even though they have since discontinued the policy of o They provide loaner cars for major services, continue to honour my free oil change guarantee even though they have since discontinued the policy of offering it with a new cars. I can't say the service has been perfect, but they fixed any outsanding issues and comped a 1000.00 repair after making an error in who was responsible for paying for it (it was a non-warranty repair). More

THEY ALL LIED SO MUCH AT THAT ACURA DEALER IN MILFORD THAT THEY FORGOT THE FIRST,AND SECOND LIE AND SO ON,THEY TOLD SO MANY LIE AND FEED ME A LOT OF xx,TIME AFTER TIME. I CAN'T BELIVE YOU CAN SPEND THAT THAT THEY FORGOT THE FIRST,AND SECOND LIE AND SO ON,THEY TOLD SO MANY LIE AND FEED ME A LOT OF xx,TIME AFTER TIME. I CAN'T BELIVE YOU CAN SPEND THAT MUCH MONEY ON A TRUCK, AND YOU TAKE IT IN FOR ONE THING AND I GET IT BACK RIDING WORST THAN IT DID WHEN I TOOK IT IN. 4 TIMES I TOOK MY TRUCK BACK AND FOURTH FOR THE SAME PROBLEMS THE LAST TIME THEY HAD IT FOR 3 WEEKS, FROM NOVEMBER 3,2008 TO NOVEMBER 24,2008.IT WEN'T IN WITH 22259 MILEAGE,AND I GO IT BACK WITH 22817 AND IT'S STILL NOT RIDING THE WAY IT SHOULD BE. I WOULD ALSO LIKE TO KNOW WHY THEY WOULD TELL ME I NEED MY ROTORS RESURFACED,BUT I DON'T NEED PADS. NO ONE CAN ANSWER THAT,ALL I'M GETTING IS MAYBE THIS, MAYBE THAT,THEY CAN'T TELL ME.THEY ARE SURPOSE TO KNOW WHAT THEY ARE DOING THIS IS THE DEALER WERE TALKING ABOUT. THEY SHOULD KNOW WHAT THEY ARE DOING RIGHT? THAT COULD BE THE PROBLEM. More

WHEN THEY MAKE A MISTAKE ON PRICING THE CAR AND YOU ARE INTERESTED IN THAT PRICE, THEY WILL THEN FIX THE PRICE $3,000,SELL THE CAR THAT MORNING EVEN AFTER VERBALLY ARRANGING FOR YOU TO COME BACK TO WORK A INTERESTED IN THAT PRICE, THEY WILL THEN FIX THE PRICE $3,000,SELL THE CAR THAT MORNING EVEN AFTER VERBALLY ARRANGING FOR YOU TO COME BACK TO WORK A DEAL WITH YOUR TRADE-IN IN THE AFTERNOON. They will not let you have it for the original sticker price that you first saw on the car even if it was wrong! As for the new owners, they were being shafted also because the Gen Mgr, offered us the car at two hundred more than they took the car in for when someone else had already bought it that morning. Prices change too often, this one car started out at 12,995,then to 15,995, offered to us at 14,000 and in the newspaper for 14,995, after being sold with no hold or sold tags ever put on it, sounds strange but it's true, or they have a problem selling cars to black people, which my friend is. More

Very committed to satifying the customer. Follwed through with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! More

Very committed to satifying the customer. Follwed through with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! More