Acura of Ocean

I visited Ocean Acura on 7/18 to check out the MDX. I have for the past 10 years owned Lexus vehicles so I a was a little unsure if I could turn to an Acura now. I LOVED the MDX and thought very highly o have for the past 10 years owned Lexus vehicles so I a was a little unsure if I could turn to an Acura now. I LOVED the MDX and thought very highly of my sales person George Notte. I wound up trading in my Lexus for the Acura and am very happy I did. I did not find George my salesman pushy at all. After reading some of these reviews I am shocked on all the bad ones posted. My experience was a pleasure!!!!! I'm glad I judge on my own experience and not based on others, as people should do. Reading some of the profanity used in some of the bad reviews really only speaks for the person writing that review. More

I had a chance to visit Ocean Acura today to take my girlfriend to test drive the new TL AWD. I have a ZDX and love it and really love the acura brand. My girlfriend has a BMW for 2 years and wants a ne girlfriend to test drive the new TL AWD. I have a ZDX and love it and really love the acura brand. My girlfriend has a BMW for 2 years and wants a new car. I figured she would love the TL as I love the ZDX. I went into Ocean Acura and met with a salesman and asked for a test drive of the new TL.. He said sure no problem just give me your license. My girlfriend was on her way there from work and I wanted to have the test drive ready for her when she got there. About ten minutes later I was outside waiting for my girlfriend and Steve Cotter(MGR) comes out and calls me over to him and says sorry we dont want your business and you can not test drive one of his cars. He says to me that I had caused an issue with his boss Russell Redeker in the past. So what he was talking about is what i think happened last year when I sent my neighbor in to buy a ZDX as he loved mine and Steve Cotter(MGR) gave him a price and took a deposit and when my neighbor shopped around the same night found the car for $4000 less and Steve Cotter(MGR) told him he cant have his deposit back and that my neighbor would have to sue him to get a refund. This is classic Steve Cotter (MGR) xxxxxxx way of treating people. Over the last 10 years myself and dozens of people I know have tried to buy Acura's from them and they always turn out to be the nastiest, most dishonest bunch of people in the industry. I once again tried to give them my business today and they prove themselves to be xxxxxxxx and horrible business people. It's amazing but as you read so many of the other reviews on this site it shows how many people actually hate these xxxxxxxx. The fact that the Redeker family can leave this nightmare of a guy in charge of this dealership is incredible. I have to believe that Steve Cotter has a secret on the Redeker family and cant be fired. The most incredible thing for me is that they have the worst rating as an acura dealer in the entire country and Acura hasn't done anything about this yet ? I ask anyone who has negative dealings with Steve Cotter to write to Acura and complain about his lying, stealing and cheating people out of money. This man is single handily hurting the Acura brand and he needs to be kicked out of the industry once and for all. Note: Google Steve Cotter Acura Ocean NJ and read through the dozens and dozens of negative postings on dozens of different web sites. More

I had an issue with this dealership but since then they have done their best to resolve and have done their due diligence to provide my satisfaction. It seems they do care about customer satisfaction and have done their best to resolve and have done their due diligence to provide my satisfaction. It seems they do care about customer satisfaction and my concerns. They have always been cordial in person and on the phone. More

I've leased 4 MDX's from Acura of Ocean over the last 11 years and have always had a great experience throughout the lease transactions. Jay has always gone above and beyond the typical salesman's role in t years and have always had a great experience throughout the lease transactions. Jay has always gone above and beyond the typical salesman's role in taking as much time as necessary in making sure I'm totally familiar with all the programming functions/ set up issues in all the systems in each new MDX-2001,2004,2008 and 2011. Their pricing has always been great, in fact, my new lease is over $75.00 a month less than my last one. They have impressed me with their professionalism and ease of dealing in a friendly and professional manner. I look forward to my future transactions with Jay, Steve, Ciro, and Russell. Thanks for doing a great job. More

My wife recently went to look at a used car that was for sale at ACura of Ocean. Jay Pickelny the salesman gave all her the information on the car and took her for a test drive. He treated her as a seriou sale at ACura of Ocean. Jay Pickelny the salesman gave all her the information on the car and took her for a test drive. He treated her as a serious buyer even though I was not with her. I subsequently went back several times to test drive the car and then negotiate a fair price for the car. Jay was extremely pleasant to deal with, he was very easygoing and we never felt any presure to make a purchase. He also made sure were were completely satisfied once we decided to purchase the car. Just prior to the purchase we noticed a few small details that needed to be fixed. These items were fixed even after the purchase was completed and Jay made sure that we were completed satisfied. I would definitely recommend dealing with Jay when going to Acura of Ocean when purchasing a car. More

When I first read the dealer's reviews, I was hesitant to drive 75 min to see a vehicle I was interested in. I spoke w/Mike Madden (sales mgr) who said he would make it worth the trip. So, I decided to give drive 75 min to see a vehicle I was interested in. I spoke w/Mike Madden (sales mgr) who said he would make it worth the trip. So, I decided to give him a chance. He gave me a good price over the phone to get me to come and see the vehicle. He was very friendly, accommodating and easy to deal with. He also worked w/me on my trade. The only complaint I have was w/the CPO department. They missed a few things when they inspected the vehicle. There were bolts/screws missing from underneath on the heat shield and mud guards. I was able to take it to my local dealer for repair.However, everything else has been fine on the vehicle. Steve even imported and set up my phonebook. More

I have been a customer since the late 80's and have bought and leased more than 10 cars from this dealer. I have also referred many other people to the dealership. Pricing, service and quality are ex bought and leased more than 10 cars from this dealer. I have also referred many other people to the dealership. Pricing, service and quality are excellent and I would not go anywhere else to get an Acura. In my family, I always have 1-2 Acura in my driveway. More

I was shopping for a call for my son, from the 1st call to Dan Drupp to the day I picked up the car my experience was great. I bought the car without see it taking Dan's word for the quality of the car, I to Dan Drupp to the day I picked up the car my experience was great. I bought the car without see it taking Dan's word for the quality of the car, I was plesently surprised... the car is Great/. More

My car was in an accident and needed a new engine. It was brought to Acura Ocean. After having the car for a while, they promised me it would be done 1/15/11 .. it was not. They then gave me a loaner was brought to Acura Ocean. After having the car for a while, they promised me it would be done 1/15/11 .. it was not. They then gave me a loaner car. I called them on 1/24/11, and they said it would be ready either 1/25/11 or the morning of 1/26/11. It was not. I needed to continue to drive the loaner car. On 1/29/11 the loaner car had a flat tire. When my car was ready to be picked up, 1/31/11, I was told I had to pay $290 for the replacement tire. My complaint is, that the car should have been ready when they promised me. The loaner car had over 19,000 miles on it. The tire was NOT new. The manager was rude, and unreasonable. All he wanted was the money, and didn't care about me. He told me had I been driving my car, I still would have had the flat tire, He totally missed thepoint that his service department stunk, and that if i did have a flat with my car, i would have bought a new tire for ME, and not for them. They missed the date that they promised my car to be done by 2 weeks and 3 days. I felt that I should not have been treated rude, and not have to pay $290 for a new tire to replace their old faulty tire which was on the car. More

Purchased a used car and went to pick it up and they sold it! They did not even say they were sorry and told me if I did not like it there's the door. WOW Gave them another chance a few years later to mat it! They did not even say they were sorry and told me if I did not like it there's the door. WOW Gave them another chance a few years later to match not beat a price from Springfield Acura and they would not budge. There price was $228.33 a month higher for an RL. I showed them proof from the other dealership as well. They are the most nasty, arrogant and miserable people to work with. The sales people were joking around that Russell just came to work only to pick up his pay check. He is the owners son. An IRS fraudulent matter. Buyer beware. Thanks and Good luck More