Acura of Ocean

Avoid this place if you do not want to waste your time. Randee, the so-called manager, contacted us after we sent an inquiry regarding a new car via the internet. We told her on the phone what we wanted an Randee, the so-called manager, contacted us after we sent an inquiry regarding a new car via the internet. We told her on the phone what we wanted and the terms. She said it was definitely do-able and that we should come in right away. We had other things to do that day and told her not to waste our time, but she promised she wouldn't and since we were ready to purchase the new car, we foolishly went. Guess what? She lied and claimed we were making everything up and then started mumbling to herself. When we asked her what she said, she walked away, leaving the salesperson looking mortified and us very annoyed for not only being lied too but for wasting our time. This "lady" should not be dealing with the public as she is very unprofessional. BTW, we got the car we wanted and were treated as a customer should be treated at a different Acura dealership. Do yourself a favor and do the same! More

Bait and switch tactics. They ask you to name your price, ask you for your credit card to take a deposit and then come back and say they can't do the deal. They did this 3 times. I ruled out buying price, ask you for your credit card to take a deposit and then come back and say they can't do the deal. They did this 3 times. I ruled out buying a car there even though they are the most convenient dealer to get to. More

Terrible! I dropped a $20,000 down payment and they let me drive away wihTH NO INSURANCE! When I realized (2 weeks later) I did not have my insurance card, I called and asked the salesman xxx happened and me drive away wihTH NO INSURANCE! When I realized (2 weeks later) I did not have my insurance card, I called and asked the salesman xxx happened and why he didnt call my insurance company from the start and he had no answer. Then as I was transferred to the GM I told him I was insulted that he TOOK MY $20,000 AND LET ME DRIVE OFF WITH OUT INSURANCE, he said I insulted him....UMM are you the one spending money on a brand new car? NO! Terrible business attitude, didnt offer me anything for THEIR MISTAKE and told me I was insulting him? Please losers, liers, and I WILL NEVER BUY A CAR FROM THEM AGAIN! More

I visited the dealer with my daughter,nephew, and another relative, the two young people were shopping for their first car purchase. They spoke with different salespeople. At one point, the salesperson s relative, the two young people were shopping for their first car purchase. They spoke with different salespeople. At one point, the salesperson speaking to my nephew, got nasty and insisted that: "we have a deal...", "you bought the car..." This was after the saleperson checked my nephew's credit to see if he qualified for a promotional finance rate. My nephew did qualify, but he did not want to buy the car. We left, but with a bad taste for the dealership. My daughter's salesperson seemed nice, and she had seen a car she liked. The following week she called the dealership, and said she wanted to make an offer to buy the car she saw. Her sealesperson was off, so a sales manager handled her call. The manager told my daughter: "Don't bother coming here, or making an offer. We do not want to sell you a car. The reason is your father caused us to lose a deal with the young guy last week, and anyway your father already bought three Acuras, all from a different dealership. We don't want your business." Needless to say, I have told this story to many people, and everyone is shocked by the treatement we received. Since that day, the people in my group have purchased three cars, none of them from Acura of ocean. More

I visited the dealership looking for a new car on Memorial Day. I found a certified used car and negotiated its purchase with a trade of my 95' Toyota Camry and 02' Nissan Altima. Two days later when Memorial Day. I found a certified used car and negotiated its purchase with a trade of my 95' Toyota Camry and 02' Nissan Altima. Two days later when I brought both cars to the dealership to complete the deal, Ariel Gejo, Jr. announced that the deal is off unless I drop an extra $2,000 on the already negotiated price for my Nissan Altima. I felt as though I was being cheated and was shocked to receive such treatment from a luxury dealership. Mr. Gejo acted as the worst example of a used car salesman. After a long and rather unpleasant argument, they decided to purchase the Toyota Camry for an agreed price of $1,000. I signed the title over to the dealership, but Mr. Gejo said he could not issue me a check since the financial department at the dealership was already closed. He verified my address, made a copy of my driver's liscence, and swore that the check would be put in the mail first thing the following day. Two days later, he called me and asked whether I was still willing to sell the Nissan Altima for the reduced price he offered me previously. By this point, I was not even willing to discuss his offer, and asked Mr. Gejo whether he emailed me the check. In response, he asked me to verify my address...which by now seemed more like harrassment to me because I obviously gave him my address many times before. To me, it feels like they are trying to swing me out of $1,000. I filled a complaint about this dealership with the Better Business Bureau and the customer service of Acura USA. More

This was the best experience my wife and I ever had purchasing a car. We went to another Acura dealership and the customer service could not compare. Our sales person was very knowledgeable of every be purchasing a car. We went to another Acura dealership and the customer service could not compare. Our sales person was very knowledgeable of every benefit and feature of the MDX. The sales person and sales manager made sure we understood every aspect of the lease. Everything was put in writing and there were no misunderstandings. When we went to pick up the vehicle everything that was told to us and in writing stayed the same. It was a real pleasure dealing with a sales staff that knew what they were doing. I have recommended this dealership to all my friends and family. More

These people are about the most ridiculous excuse for sales persons on the planet. The first day I arrived, apparently SOOOO many people were buying Acuras that no person was available to sell me one. sales persons on the planet. The first day I arrived, apparently SOOOO many people were buying Acuras that no person was available to sell me one. After calling two days later and WASTING an entire day on the promise from Mr. "Ariele" that it would be worth my time coming there, the salespeople refused to budge on the sticker price. Ariele didn't bother to come out of hiding. After I left, I called him to ask him why he said that and I got nothing from the salesperson, he said "let me speak with the salesperson and call you right back." Amazingly, five days later there's been nothing from this idiot. DON'T BOTHER WASTING YOUR TIME AT OCEAN ACURA NJ. There are plenty of other dealerships that actually want your business. More

They are friendly and willing to work with your schedule. They go out of their way to satisfy you. They go out of their way to satisfy you. More

I would never recommend Ocean Acura. I went into the dealership November 24th with every intentions of leasing a car ( my lease was up four days later) I worked out a deal with Mr. Cunha $300. no money dealership November 24th with every intentions of leasing a car ( my lease was up four days later) I worked out a deal with Mr. Cunha $300. no money down no money out of pocket for a 2006 TSX. I brought back my kids to test the car. mr. Cunha had me sign a paper ( not contract) stating if my kids like the car I would lease it for the terms above. I gave them a $2000. check. After giving the xx. they upped the charge to $386. a month. They had no intentions of leasing the car for the terms we agreed upon. They played games. They bait and switch and give you low ball offers. They should be put out of business. They are crooks!! More

After twice test driving two Acura used cars, and not buyong, I was approached in the parking lot upon walking to my carby one of their sales managers who berated me for wasting thier time, and accucsing buyong, I was approached in the parking lot upon walking to my carby one of their sales managers who berated me for wasting thier time, and accucsing me of enjoying going to dealers, without any attempt at ultimately buyin. As he continued he acted in an increasingly abusive manner. Standing by his side was a saelsman I had previously dealt with. Suffice to say I would never purchase from this dealershiup. Within days I subsaquently purchased an upscale import, competitve with Acura. After seeing your copetitve ratings of Acura of Ocean with other Acura dealers it is clear to see how truthful and accurate your fings are. It's a shame, Acura as a brand, and Honda overall deserve better than this kind of shoddy second rate sales negativism. More