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Acura of Palm Beach

West Palm Beach, FL

4.3
657 Reviews
Acura of Palm Beach is now part of Lithia & Driveway The Lithia & Driveway* global network is celebrating 80 years of delivering exceptional service and value to customers and dealerships' communities. Lithia started in 1946 with one store in Southern Oregon and has become a Fortune 500™ company and one of America's largest automotive retailers. As a Lithia Dealership, We Are Committed to Our Customers and Our Community Your satisfaction is our top priority whether you're buying, trading, financing, or servicing a vehicle. Our sales and finance teams' focus is dedicated to making your car buying experience stress free, while our service and parts staff are committed to keeping your car in optimum condition until the day you decide to trade or retire it. Earning customers for life is the cornerstone of our philosophy. We invite you to come by and let us show you how we can assist you in your personal car ownership journey. *Lithia Motors is among the fastest growing companies in the Fortune Global 500 (#434 in 2025). With the broadest coast-to-coast automotive retail network in the U.S., Lithia reaches 92% of consumers with its expanding physical network and digital conveniences. Lithia's vision is to serve customers wherever, whenever and however they desire.
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6870 Okeechobee Blvd

West Palm Beach, FL

33411

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Showing 657 reviews

December 15, 2022

Pleasure people to work with. There is always a friendly atmosphere. If you are looking for professionalism, ask for Eilyn to have your Best Automotive Buying Experience! More

by eilynz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eilyn Zambrano
Dec 17, 2022 -

Acura of Palm Beach responded

Hi Eilynz, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Jeff Johnson General Manager Napleton's Palm Beach Acura jeff.johnson@napleton.com 904-258-9801

November 28, 2022

Dealer has Excellent Customer service We we’re very satisfied with our sales person Luis and Jean are the best Way to go On helping us found the car that we were looking for Thank you so much we appre More

by Sandra Simon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis and Jean
September 30, 2022

A bunch of scam artists as far as I can see. No one calls back or attempts to help. More

by JoeF.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Burley Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2022

Found a 2020 Ram online that was very well priced, made the 3 hour trip to see it and it was everything I was looking for at an Awesome price! They were able to help me obtain financing at a great payment! More

by KelseyR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burley Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brown & Christa Hess
Oct 01, 2022 -

Acura of Palm Beach responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Steve Ignowski General Manager Napleton's Palm Beach Acura signowski@napleton.com 561-686-0300

September 28, 2022

EXCELLENT EXPERIENCE! Called to make an appointment for a used vehicle. I was given all of the information and the salesperson even took a video of the car to send me befo More

by J Salcedo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burley Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brown
Oct 01, 2022 -

Acura of Palm Beach responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Steve Ignowski General Manager Napleton's Palm Beach Acura signowski@napleton.com 561-686-0300

September 28, 2022

Came in to see a Tesla Model 3 that they had advertised. It was the best priced one in the state. I purchased it and while waiting to finalize, my wife was viewing the inventory and we were amazed at how th More

by J Salcedo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burley Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris the GSM
Oct 01, 2022 -

Acura of Palm Beach responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Steve Ignowski General Manager Napleton's Palm Beach Acura signowski@napleton.com 561-686-0300

September 27, 2022

NOT GOOD. Go somewhere else. I called beforehand to confirm the Tesla Model 3 was available, and the call center for this dealership said yes. It will be wa More

by Joseph Salcedo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Burley Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Acura of Palm Beach responded

Hi Joseph, My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience. Sincerely, Steve Ignowski General Manager Napleton's Palm Beach Acura signowski@napleton.com 561-686-0300

September 20, 2022

Originally had an issue with information on the extended warranty that we purchased with the vehicle. Information, for some reason was not on our thumb drive. While my phone calls were not returned rega More

by denmangold
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilianna Fiannaca
September 19, 2022

Sales staff was professional and courteous. Was happy with transaction but the extended warranty, we paid for through the finance manager does not seem to exist. No information on the warr More

by denmangold
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Shalaby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Mohon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Acura of Palm Beach responded

Hello my name is Lily and I am the Customer Relations Manager of Palm Beach Acura. We value our customers' opinions and would like the opportunity to help you with any questions or concerns you may have. You can contact me at 561-859-0734 at your convenience.

September 14, 2022

Literally the worst dealership I’ve ever encountered. Everything you can think of bad in a car buying experience…times 10!!! More

by Concerned Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Sep 17, 2022 -

Acura of Palm Beach responded

Hello, my name is Lily and I am the Customer Relations Manager of Palm Beach Acura. We value our customers' opinions and would like to thank you for bringing this to our attention. Please give me a call at 561-859-0734, I would like the opportunity to resolve this issue immediately.

Sep 18, 2022 -

Concerned Customer responded

Hi Lily, Thanks, no thanks, for the canned response. Here is a list of everyone I have spoken with: Richard John Crystal Steve (GM) Samantha Amy Elise Will Chris - Sales manager Emilio Alvaro Tara Angelica Noel The problem is the poor business practices and methods that are practiced. Probably needs an ownership change before that happens. Fortunately there are many other alternatives to car buying…I suggest anyone reading go to another dealership than Napleton

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