Acura of Palm Beach

Well after dealing with a pushy sales rep i left the dealer. Reasons for leaving are as following: After taking 20 minutes to explain budget and year i wanted the car the sales rep waisted my time by dealer. Reasons for leaving are as following: After taking 20 minutes to explain budget and year i wanted the car the sales rep waisted my time by showing me vehicles not only not in my criteria way more expensive than i told her i wanted to see. Then she explains to me the extra fees that come with the purchase which include a 1,000 dollar dealer fee when every other dealer are between 400-700 dollars, then she told me there was a reconditioning fee which is high and a battery fee which she couldn't tell me how much it was at the time. And to top it off when i told her i wanted to pay cash to purchase the vehicle to not pay the outrageous apr the dealer gives she told me there is a $1000.00 fee for PAYING CASH or not financing. These people are just price gouging and overcharging for unnecessary upselling. So i just walked out. This dealer is a waist of time if you are wanting to administer your money. If you ask me its borderline illegal what they do. More

I leased my 4th Acura from this dealership along with a service contract for $2,200. I have moved 4 hours away and can't use the service. Krystal Reed told me I would receive a refund. This was over 3 mon service contract for $2,200. I have moved 4 hours away and can't use the service. Krystal Reed told me I would receive a refund. This was over 3 months ago. Even Acura corporate couldn't help me. I contacted general manager, Steve Ignowski, with no results. Make sure if you ever purchase a service contract it is with Acura itself and not the dealership. More

Nice dealership. Sales and finance guy were very nice. Prices arent what they seem though. I’m paying 22k for a car that was listed at 14k. They also handed me the keys to the vehicle I had just put down Prices arent what they seem though. I’m paying 22k for a car that was listed at 14k. They also handed me the keys to the vehicle I had just put down 4k on with an absolutely empty gas tank. I had to ask for gas. I do love the vehicle. But had I known better I would have went to the Nissan dealership. More

Chris lynch and Chris Hendrickson were amazing and curious. They made this deal happen. Thank you so much. You guys are the best. We will be back curious. They made this deal happen. Thank you so much. You guys are the best. We will be back More

I saw a car online at a very good price. I called up and said I had a 2 1/2 hour drive and Gabby assured me the car would be there and I wopuld be able to write a check and take it home. I even have a video said I had a 2 1/2 hour drive and Gabby assured me the car would be there and I wopuld be able to write a check and take it home. I even have a video with a young lady showing a sign with my name and a video of the car I wanted and it was waiting for me. Of course when I got there they pulled the bait and switch and the car was sold. After three hours of delays I got a price on a 2022 MDX thinking they would give me a break after driving that far. They were $6,000 higher than the local dealer. Being an Acura dealer I didnt think they would pull that. Iam a struggling disabled war vet and I was looking for a hospital on the way home.as it nearly put me over the top. Iam contacting Acura Corporate with a complaint and I see more reviews with the same complaint. More

Don’t shop here. Went to look at a used MDX listed for 33K and their first proposal with all fees included a 2K dealer fee as well as a $2253 deal installed option fee, an $899 documentation fee. When the 33K and their first proposal with all fees included a 2K dealer fee as well as a $2253 deal installed option fee, an $899 documentation fee. When they offered this, I should’ve left but I asked for Brody to work on the offer. The second offer still had a 2K dealer fee and the $899 doc fee. I called Rick Case Acura in Broward and spoke to Terry who created a really nice quote for the same make/model/yr/mileage vehicle. When I texted Brody to see if he could ask his manager to work on his price the next day, he responded within 1 minute and said he could not do better. I asked for him to speak with his boss and he said he did. In one minute?? Don’t think so. I came in person today and the salesman Gustavo said he could match the price. After a 2.5 hour wait, they offered a high APR so I asked if I could work my own financing and he said the price was contingent to their internal financing. You should have said this up front. They hide fees and omit fees to make more $ but make you think you got a good deal. STAY AWAY! More

Went for a car that supposedly is $12k and ended with a deal for $17k, then of course financing total is like 20k plus. Called to speak to a manager apparently by the name of Nick Henry that was going to c deal for $17k, then of course financing total is like 20k plus. Called to speak to a manager apparently by the name of Nick Henry that was going to call me back and never did. I'm pretty sure i got ripped off. This is a really deceptive, never again. More

The finance manager Joshua was very professional and upfront about the products I would need for the vehicle I purchased. Thanks for your honesty look forward future deals with Napleton Acura . upfront about the products I would need for the vehicle I purchased. Thanks for your honesty look forward future deals with Napleton Acura . More