Acura of Peabody

I scheduled an appointment to get brakes on my RDX replaced. Service Team quickly came over to greet me as well as begin processing car for service. Holy went over in detail the service required as we replaced. Service Team quickly came over to greet me as well as begin processing car for service. Holy went over in detail the service required as well as addressed any questions that surfaced. During service they noticed another issue that needed attention which they resolved as well. The car continue to run fine. More

Outstanding Service, Communication and Follow-up I was completely impressed with Cody and the team from the Service Department . From the moment you pull into the Service bay, you are treated by a w I was completely impressed with Cody and the team from the Service Department . From the moment you pull into the Service bay, you are treated by a warm welcome and promptly directed to the service desk. Other members of the team, including Bill, took the time to introduce themselves to me and chat while I waited. Cody reviewed my service history and kindly provided recommendations. I was promptly give a new loaner vehicle. Throughout the process I was contacted by Cody to updates to set my expectations and then again the following day to ensure my vehicle was running smoothly. Just a great group of people...highly recommended. More

The whole experience was great! I had an appointment and they took me as soon as I got there. They offered me a loaner or the option to wait there. While waiting I had a private office to get work done with they took me as soon as I got there. They offered me a loaner or the option to wait there. While waiting I had a private office to get work done with coffee and muffins. They also washed and vacuumed my car. More

Rick provided me with excellent communication in regards to the service Patrick Quinn performed on our RDX. As a former employee and now a customer I have always known Acura prides themselves on their custo to the service Patrick Quinn performed on our RDX. As a former employee and now a customer I have always known Acura prides themselves on their customers satisfaction. The technician diagnosed a vibration that was occurring between 30-70 MPH, we were told by the Dealership we purchased the vehicle at it was a tire vibration. Pat provided a very detailed and precise diagnosis of the issue and laid out a solution to rectify the problem, which was determined to be drivetrain related. We also had a software update and the transmission is shifting better then it ever has. Thank you Acura, Rick and Pat! Top notch service More

Dropped off my RDX for oil change, detailing, wheel alignment, etc. My new service rep Holly was pleasant, helpful and professional. Thank you Holly and Acura. alignment, etc. My new service rep Holly was pleasant, helpful and professional. Thank you Holly and Acura. More

Excellent Steve made easy buy , Not he only wanted to sell the car but he made sure I understood what I was getting into it and also budget wise, He took his t Steve made easy buy , Not he only wanted to sell the car but he made sure I understood what I was getting into it and also budget wise, He took his time, and I highly recommend him.Thanks kindly Steve. More

Needed a fast oil change Last Wednesday, after seeing that I needed an oil change before a 500 mile weekend trip, I called Acura of Peabody on Thursday morning. By the time I Last Wednesday, after seeing that I needed an oil change before a 500 mile weekend trip, I called Acura of Peabody on Thursday morning. By the time I got to the dealership, there were 2 cars ahead of mine. After about an hour and a half, I had to leave and, looking into the service bay, saw my car. I assumed that they had yet to service it and told them I couldn't wait any longer. "No, no...that's your car and it's all done". I was very appreciative to say the least. More

The "We Try Harder" People The service people really make an effort to demonstrate that they are very customer oriented. Thank you Rick and others who attended to my car's every The service people really make an effort to demonstrate that they are very customer oriented. Thank you Rick and others who attended to my car's every need.....and then some. More

Had the pleasure to work with Steven Ashe again on a new car. As always he was extremely professional and went out of his way to help me find the right car at a price that works for me. Would highly recom car. As always he was extremely professional and went out of his way to help me find the right car at a price that works for me. Would highly recommend that anyone looking for a car visits Acura Peabody and works with Steven. More

Super Service My husband brought my car in for service & was very happy with the result. They gave us the same rental car that II own & was very happy with that! My husband brought my car in for service & was very happy with the result. They gave us the same rental car that II own & was very happy with that! Thank you so much! Frances Rokous More