Acura of Peabody

When I went to the New Acura of Peabody building, I had no intention of buying a new car. My experience was so amazing, that I was comfortable purchasing my new car! I was greeted with a professional ass no intention of buying a new car. My experience was so amazing, that I was comfortable purchasing my new car! I was greeted with a professional associate of Acura, named Richard Merry. I probably drove him nuts with all of my questions, concerns and pricing..but he never let on. His kind tone and friendliness made me feel like I'd known him forever. Being in Acura was not like being in other dealerships where you feel like they just want the sale. Rich wanted a customer, not for the sale but for a long term relationship. I live a distance from the dealership and he not only offered, but delivered my new TL to my doorstep. Now that is going above and beyond! If you are in the market for a new or used vehicle, the "NEW" Acura of Peabody is the way to go! ***** Five Stars all the way! More

I bought a used 2008 TL Type-S with a Wheel Warranty which was originally purchased through them. The warranty was fully transferable so I paid $500 for it. When I asked them to transfer it to my na which was originally purchased through them. The warranty was fully transferable so I paid $500 for it. When I asked them to transfer it to my name, they said they would no longer honor it because the company they bought it from went out of business! When I asked them if they would fix my wheel for me, they said they would think about it and then I never heard from them again. I'm out $500 and I still have a broken wheel. AVOID THIS DEALERSHIP AT ALL COSTS. They are crooks. Try Brighton Acura: http://acuraofboston.com More

I had my Acura RDX serviced two weeks ago. I was not I had my Acura RDX serviced two weeks ago. I was not treated very professionally. My right window in the back would not come down so while I was hav I had my Acura RDX serviced two weeks ago. I was not treated very professionally. My right window in the back would not come down so while I was having my regular service could they check. The service person told me they would not fix it because it was overspray from a small accident my wife was involed in. Instead of telling me what it would cost they gave me the bums rush because they were going to a banquet that evening. This is my second lease with Acura of Peabody and my last. I will look elseware next year. Also no follow-up call on my service was ever made.Thks,Jerry McGrath More

I never visited the dealership but worked with Tom, the Internet Manager on-line for over a week. He was so thorough and responsive. He even mailed me at 11:00 p.m. in the evening! Tom also worked throu Internet Manager on-line for over a week. He was so thorough and responsive. He even mailed me at 11:00 p.m. in the evening! Tom also worked through alternative pricing with me. Unfortunately, I did not buy an Acura, only because it ended up being out of my price range, but I wanted to commend Tom for superior service. More

I know the other rating says they had a bad time, but I have been to this dealer 2 or 3 times looking at cars and they were always nice to me and never pressured me, even though I didn't end up buying an a have been to this dealer 2 or 3 times looking at cars and they were always nice to me and never pressured me, even though I didn't end up buying an acura I had a good time shopping here! The only thing I would complain about is not always getting the call or email I was looking for, but most of the time there was good communication. More

I lease a new car every 24 months. I've leased 3 Audi's in a row and thought I'd try something new. I first contacted Acura of Peabody for 24 month lease prices on a TSX. The response was "we've got terr in a row and thought I'd try something new. I first contacted Acura of Peabody for 24 month lease prices on a TSX. The response was "we've got terrific leases for 36 months. When I wrote back a second time and again asked for 24 month lease prices, I never heard back.<br><br>I went to the dealer this morning with a friend. We were both interested in the TSX - he was considering purchasing one, and I was considering leasing one. After a couple hours of test-drives and discussion, the salesman and I agreed on a reasonable 24 month lease price. When he made his final trip to the sales manager to get a firm price on the deal, he came back with a 24 month lease price that was $150 HIGHER per month than we had been discussing for the previous hour. He claims that he thought we were talking about a 36 month lease, but my friend agreed with me that the entire conversation had been about a 24 month lease. <br><br>So - Acura of Peabody blew it big time. They had 2 potential sales, but the bait and switch didn't work. What a waste of time. It's back to Audi for me. IRA Audi knows how to treat their customers honestly and fairly. It's sad because we both really liked the TSX. More