Acura of Peabody

Third Acura since 1995 This was my family's fifth purchase or lease of an Acura vehicle since 1975. I have always found both the sales and service teams to be especially he This was my family's fifth purchase or lease of an Acura vehicle since 1975. I have always found both the sales and service teams to be especially helpful and attentive. Service at Acura of Peabody has always been fast, courteous, and ethical. I never felt that I was being sold service that I really did not need. A great group with whom to do business. More

Top Knotch. Last March I bought my fourth Acura from the Peabody dealership. They have all been very pleasant experiences. My comments today are about their servi Last March I bought my fourth Acura from the Peabody dealership. They have all been very pleasant experiences. My comments today are about their service. Steve Ash in particular who was the salesperson who sold me my last Acura. I had been having a problem with the 'blue tooth' feature. I read the manual but I couldn't get it to work. Steve had programed all my contacts initially and set up the phone. I finally called him for help....little embarrassed because I thought that I should have been able to trouble shoot the problem (the phone would not sync/pair though it had originally. Steve told me to come on down. He spent a good hour trouble shooting and resolving the problem. Plus he set up my speed dial with frequently used numbers. The guy is great. He had made his commission but I was more then a number to him. I was a customer. And a RETURNING customer I will be. Acura has an ACE in ASH! Charlie G More

Great Buying Experience I had a very positive experience buying a SUV at Acura of Peabody. Mr. DeMarco the salesperson, was amazing, found exactly what I needed and took t I had a very positive experience buying a SUV at Acura of Peabody. Mr. DeMarco the salesperson, was amazing, found exactly what I needed and took the time to answer all my questions. Thank you! More

great experience As a individual in his mid 60's, historically a car buying experience could be one of the most frustrating experiences. No matter, how the sales disc As a individual in his mid 60's, historically a car buying experience could be one of the most frustrating experiences. No matter, how the sales discussions 'at the end of the day', one frequently believed that they were never treated fairly. However in this case, at ALL times; 1) I was treated respectfully, during the sales process, with both Steven Ashe and Zack Fier, Sales manager, allowed me to obtain a result that was more than fair. 2) The car I purchased has a large amount of 'technology'. The post sales activity/delivery was made with patience and understanding. It took a while for me to understand the multiple alternatives for the operational options for the car. Steven made me understand, the 'how's' and 'why's' so the car could be customized for me. I would recommend Steven, Zack and Peabody Acura again and again. More

Wonderful Buying and Service Experience! Right from the start Salesperson, Steven Ashe has become a good friend... so friendly. Stephen is the genuine article. When we go in for service, I a Right from the start Salesperson, Steven Ashe has become a good friend... so friendly. Stephen is the genuine article. When we go in for service, I always ask for him and so enjoy hearing about his family. He always makes sure that we have seen the right people and have come away most satisfied. I also can't say enough good about your service department personnel... all are happy to assist in any way possible. More

Great Experience, Helpful Staff Steven was great to work with. He was available for any questions I had. He and the rest of the staff were extremely helpful and provided excellent Steven was great to work with. He was available for any questions I had. He and the rest of the staff were extremely helpful and provided excellent customer service. I would definitely go back! More

very professional Easy to work with staff, no pressure, great sales support. sales rep was great. follow up call from GM was a really nice touch. Financing totally pain Easy to work with staff, no pressure, great sales support. sales rep was great. follow up call from GM was a really nice touch. Financing totally painless More

Awesome experience From the moment we walked-in to the final processing, everything went smooth and easy.. My sales rep (Steve) was so amazing. Never once felt pressured From the moment we walked-in to the final processing, everything went smooth and easy.. My sales rep (Steve) was so amazing. Never once felt pressured to buy the vehicle. When I went to pick up the car he explained to us how everything worked in the vehicle and set up all the technology stuff for us. Overall I had a great experience with Acura of peabody and would definitely recommend to all my family and friends . More

Pleasant experience After a disappointing experience trying to get a quote on-line, I decided to visit the dealership. I was immediately greeted by Steven Ashe who was e After a disappointing experience trying to get a quote on-line, I decided to visit the dealership. I was immediately greeted by Steven Ashe who was extremely knowledgeable and guided me through the whole process. I never felt pressured and Steven was very helpful and took the time to ensure all my questions were answered. The sales manager was also very helpful as was Vanessa who explained all the add on options, again not applying any sales pressure. What usually turned out to be a dreaded car buying experience actually was a pleasant one. This is my first Acura and I will absolutely visit this dealership for my next one. More

Great sales, horrible service department and customer servic By far not a luxury dealership. Spent $500 on service and I bought my MDX new from them and they didn't even wash or vacuum the car! They charge you By far not a luxury dealership. Spent $500 on service and I bought my MDX new from them and they didn't even wash or vacuum the car! They charge you a fortune, try to sell you things you don't need and the waiting area is like a run down Honda dealership not a luxury Acura dealer. This is my second MDX and last time time I will go to Acura of Peabody. More