Acura of Ramsey

Very attentive, knowledgeable and friendly! The salesman answered all my questions and concerns regarding the vehicle my husband I leased. I would recommend this dealership to my friends and family! answered all my questions and concerns regarding the vehicle my husband I leased. I would recommend this dealership to my friends and family! More

We had an awesome experience buying our car from this dealer. They were very informative and did not pressure us at all. I would 100% recommend them to anyone in the market. dealer. They were very informative and did not pressure us at all. I would 100% recommend them to anyone in the market. More

I have leased/purchased 5 cars from Ramsey of Acura! Need I say more. Friendly, reliable and very knowledgeable. Wouldn't think of going anywhere else!! I say more. Friendly, reliable and very knowledgeable. Wouldn't think of going anywhere else!! More

At Ramsey Acura, they put the customer first! From the moment I walked through the door, I was made to feel that they were there to meet my needs and make my deal. Their professionalism and courtesy were moment I walked through the door, I was made to feel that they were there to meet my needs and make my deal. Their professionalism and courtesy were top-shelf! I did not feel pressured and they delivered on their promise. I would recommend this dealership to anyone who thinks that customers come first-because that is the first class experience I had! More

I bought my Acura RL 5 years ago and had a good experience. I already knew I wanted the car and did not need to test drive etc. Mitch was really helpful and confirmed the car and color I wanted was experience. I already knew I wanted the car and did not need to test drive etc. Mitch was really helpful and confirmed the car and color I wanted was in stock and got my offer accepted. I had done my homework and knew about the rebates and knew the low price for the car(more than $11k off sticker). The only part of the experience I did not need was having to sit down with the F&I guy Howard Polman. I understand that he was doing his job trying to sell basically worthless add ons such as 'Environmental Paint Protection" but I could see he was frustrated that I did not but anything. Overall though this was a good dealership to buy from, They had what I wanted and were willing to deal and Mitch Gruick was a pleasure to work with. More

I bought my car new from this Dealer and have used them off and on over the last 5 years. First off I had some warranty work done and they loaned me a nearly new Acura RDX with Navi. It took them more than off and on over the last 5 years. First off I had some warranty work done and they loaned me a nearly new Acura RDX with Navi. It took them more than a week to fix the problem (faulty air bag) but I had their loaner so no issue there. I had another issue with a rattle noise that they could never fix but eventually the probelm went away by itself. I have found this car to have minor rattles that come and go but overall the car has been the most reliable trouble free car I have ever owned. For basic servicing the loaners ranged from newer Acuras to a 6 year old Honda Civic. Pricing for A1 Service is OK but I was once charged a whopping $275 for B1. I always change the cabin filter myself as they cost $15 and it takes about 3 minutes and no tools are needed. The dealer wants $80 for this! I have had the brake pads replaced at the dealer-but they resurfaced the rotors and within a year the brakes pulsate. I should have made it clear that I wanted new rotors so I could get another 65K without issue. The Service Advisors are friendly and helpful, but the prices are high and the quality of work other than a basic oil change is not that great. I plan to stay with my local mechanic going forward. More

Went in for a B1 service on 12/30/11, which calls for a systems check, oil change, and tire rotation. I know for a fact that the tires were not rotated because the front drivers side rim has an inch long o systems check, oil change, and tire rotation. I know for a fact that the tires were not rotated because the front drivers side rim has an inch long outward bend, causing the tire to lose air. I even inquired about having it fixed while I was there! Imagine my surprise when I noticed that I was putting air in the same left front tire, with the same bad rim, the very next day. Honestly, this dealership has given me nothing but grief over the last 3 years when it comes to the quality of work and quality control. I had brought the car in for the same LED panel issue, THREE times, settled a case out of court for breach of contract over it - this was last year. The dealership is overly obsessed with it's ratings, and the work shows - people are nice, but the service is TERRIBLE! Ironic. I had a service rep. beg me not to take the phone survey, opn a number of occations, until they were able to resolve numerous issues. Bring your car in and see for yourself... an aggravating experience, 95% of the time. More

Bought a used car from them. Tons of problems. They are completely unwilling to make it right. I have to keep going back and I live 45 min away! Stay away. They have no customer loyalty completely unwilling to make it right. I have to keep going back and I live 45 min away! Stay away. They have no customer loyalty More

This was by far the easiest place that I have ever purchased a car from. The sales person I worked with Elio Perito was extremely helpful and customer oriented. He did not try and put me in a car for purchased a car from. The sales person I worked with Elio Perito was extremely helpful and customer oriented. He did not try and put me in a car for a price I could not afford. He made the car buying experience easy. I hope he is still there when my lease is up. More

Too many times when bringing my car in for service, i would leave to find something not put back correctly or service light still on. One time after rotating my tires, 3 lug nuts fell off as i was drivi would leave to find something not put back correctly or service light still on. One time after rotating my tires, 3 lug nuts fell off as i was driving. Fortunately, i only live a couple of miles from the dealership which is the ONLY reason why i've gone back as often as i have. Just bought a new MDX and will travel to Maywood or Wayne for service...that is how bad this dealership is. More