Acura of Salem - Service Center

reviving a dead car Terry and Katie were a light in the darkness after a week-end of car trouble and the inability to acquire a rental vehicle (thru no fault of theirs). Terry and Katie were a light in the darkness after a week-end of car trouble and the inability to acquire a rental vehicle (thru no fault of theirs). They eased the way for us to get from Newport to Salem to get our car and to get home to Portland. Their help was outstanding. gerry More

It is all about the Service Rep - Terry Klaus sold us our car several years ago and was wonderful to work with. He still greets me and calls me by name anytime I am in the dealership. Terr Klaus sold us our car several years ago and was wonderful to work with. He still greets me and calls me by name anytime I am in the dealership. Terry Mosgrove is the one that helps with anything and everything. Thanks to him, we are loyal Acura owners. There is no better service rep anywhere. Thank you Terry and Doug for all you have done to keep car in good working condition. More

Terry keeps me coming back to Acura of Salem! I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car that I met Terry and his service team. Terry ability to handle all of our service needs in a professional and knowledgeable manner is the main reason for our second and third Acuras. I am in the service industry, and I wish I could clone Terry's positive, "can do" attitude. That, combined with his knowledge is a win-win for customer and business. Thanks Terry!! More

Best Acura Customer Service I have been having my Acura vehicles serviced at the Salem location for over 20 years and during that time Terry Mosgrove has been my go to guy. I hav I have been having my Acura vehicles serviced at the Salem location for over 20 years and during that time Terry Mosgrove has been my go to guy. I have always felt comfortable asking him questions and I trust his advice when it comes to keeping my Acura TL in great condition. I commute long distances for work and Terry always makes sure that my car has just what it needs to keep it running long term. I look forward to my visits with him and his team during my service appointments and feel like I'm working with a family member who truly has my best interest at heart. -Gloria A. More

RDX service Excellent customer service from Terry. Excellent shuttle to and from work from Pat. Prompt service work from shop. Had airbag actuator replaced and t Excellent customer service from Terry. Excellent shuttle to and from work from Pat. Prompt service work from shop. Had airbag actuator replaced and transmission fluid replaced at Terry's suggestion. Fixed rough transmission shifting. Great service for sure. More

GREAT SERVICE TEAM!!! As always, I was very pleased and impressed with Terry Mosgrove and his technical crew (Todd and Doug) for providing me (and my TLX) with exceptional As always, I was very pleased and impressed with Terry Mosgrove and his technical crew (Todd and Doug) for providing me (and my TLX) with exceptional service and prompt attention to my issues. This entire team always has a positive "can do" attitude with a friendly approach to resolving whatever problem I bring to them. You guys are a great team!!! More

Great customer service I came in today with an issue with my door locks on my Acura RDX. Terry, Todd and Doug went above and beyond to help figure out the issue. Terry eve I came in today with an issue with my door locks on my Acura RDX. Terry, Todd and Doug went above and beyond to help figure out the issue. Terry even replaced a battery in one of my key remotes, and didn't even charge me. Your dealership has always been the BEST ever. This is my 4th vehicle that I've purchased from your dealership. And when it's time for the next vehicle, it will also be with Acura of Salem. Thank you so much again for the great service I always receive. Bette Gadwa More

Excellent as always. Complete trust in the work done. I especially wish to highlight Terry Mosgrove's professional and friendly guidance. Having owned many cars over the years, and having them all service I especially wish to highlight Terry Mosgrove's professional and friendly guidance. Having owned many cars over the years, and having them all serviced by various dealer's, none has come close to the help Terry gives to make this process go smoothly. He always makes me feel comfortable and provides clear information for how my car will be cared for. He's simply the best. Wes Vollmer More

Excellent customer service Terry has been our service advisor for over 20 years. His customer service is excellent. He is always willing to go the extra mile when we have a prob Terry has been our service advisor for over 20 years. His customer service is excellent. He is always willing to go the extra mile when we have a problem. We continue to buy Acura cars because of their dependability and low maintenance. However, we also buy an Acura because I can't imagine working with anyone else but Terry for service. My daughter, who lives in Portland, even brings her car to Salem for service because she trusts Terry.. Todd and Doug are part of the team that works on our cars and they do an excellent job of taking care of us. More

Service We always have our Acura MDX serviced at Acura of Salem. Terry Mosgrove is great. He always has an answer for any question I ask and if he doesn't, he We always have our Acura MDX serviced at Acura of Salem. Terry Mosgrove is great. He always has an answer for any question I ask and if he doesn't, he will find the answer for me. I trust him when he makes a recommendation for anything to do with my car. This last service was just an oil change but I had a problem. My friend had put her handicap sticker on my dash and we forgot to take it down. It slid down behind the dash. Terry told me on the phone that it would be easier to just get a new one. But my friend didn't know if she could since the same thing happened 6 months ago and she replaced it. When I got there, Terry looked at the back of the dash by the windshield and said he could see it, maybe even both of them. He thought the service department could use a screw driver with sticky on it and get both out. They did it! Thank you Terry and probably, Todd. My friend might have had to pay a penalty to get a new one if she even could. If Acura couldn't get it out, the next step might have been to pull the dash. Two days and $1,500! Acura has gone above and beyond several times for me. I would definitely recommend them. More