Acura of Troy

I took my car in for service and received a loaner that is a year newer and AWD...now I'm trying figure out a way to keep it. is a year newer and AWD...now I'm trying figure out a way to keep it. More

I purchased a brand new 2001 Acura MDX in its first model year. I took the car for its initial scheduled maintenance to the service department at Acura of Troy, Michigan and I have been a loyal customer ever year. I took the car for its initial scheduled maintenance to the service department at Acura of Troy, Michigan and I have been a loyal customer ever since. I finally donated my Acura to charity this week at 175,000 miles. I don’t want to turn in my car without letting you know about the exceptional service I have received from Acura of Troy over the past 10 years. Service manager Greg Platz, service advisor Jennifer Brankiewicz and the rest of the Acura team have established a standard of service over the years that has been unmatched by any other dealership I have encountered. They are flexible with their scheduling, prompt and accurate with their estimates and response times and always have the customer’s convenience in mind. Whether it is a loaner, a ride home or a hot cup of coffee while I wait for an oil change, customer service and convenience is always paramount. Quality vehicle service and maintenance is provided, and my car was always returned washed and vacuumed. On the rare occasion when we had a service issue that needed to be readdressed the team immediately apologized, accepted responsibility and promptly remedied the problem. Truly, this rarely happens in a customer service environment, but it happens with the team at Acura of Troy. I also want to complement the personal touch that Greg and Jenn provide. They are friendly, warm people that take a genuine interest in and care for their customers. It has been a true pleasure working with them. I have sung the praises of the quality of service at Acura of Troy to others throughout the years. I have had exceptional service delivered by exceptional people, and it has been a pleasure doing business with them. More

I went to the dealer for a routine oil change. As a complementary service, Acura of Troy also performed an inspection stating my battery as "GOOD". The service tech even returned my car with a complem complementary service, Acura of Troy also performed an inspection stating my battery as "GOOD". The service tech even returned my car with a complementary tire plug as they had found a screw in the tire and had re-installed the passenger side blinker light (the bulb was fine, just not put in in properly). I did not ask for this, nor did they notify me of these problems before fixing them. And that's just the problem... As I was driving home, I noticed that the blinker (on the same side as the light bulb that was re-installed) started to blink double-time. I called the dealership as soon as I arrived home. Greg, the service manager said to bring the car back any time. Later that evening, I tried to start the car up to run some errands, only to find the battery was completely DEAD. I brought the car to Acura of Troy the next morning. Acura of Troy completely denied that their mechanic replacing the light bulb and the subsequent increase in speed with which the blinker ticked had anything to do with the battery draining. Clearly, the mechanic had shorted my battery, causing it to drain beyond repair. I was forced to purchase a new battery. Furthermore, because Acura of Troy had "fixed" the hole in my tire using a rope and glue, I was forced to replace the tire. If I had known about the problem before Acura of Troy had fixed it, I would have taken it to the tire store and had them fix the tire properly (from the inside of the tire). Instead, I was stuck with an unsafe tire. I'm extremely disappointed by the level of service I was provided. I will not return to this dealership to purchase a vehicle or to service one. I will continue to tell others of this experience. I will not stop until Acura of Troy fixes this situation. More