Acura of Valley Stream

Steve Verga is extremely rude and unprofessional. The people at this dealership are very deceptive, definitely not to be trusted. They give you a quote and then change the price and details in the contr people at this dealership are very deceptive, definitely not to be trusted. They give you a quote and then change the price and details in the contract at delivery. In one instance when I pointed out that they had overcharged me, Steve denied it and gave me a bogus explanation for the charge. After I went home and reviewed the paperwork, I realized that his excuse did not make sense and called him on it. He told me he had to speak to the Finance guy and then I got a check in the mail without a follow up call or apology from anyone...guess they were upset that I caught them. This is just one of the nightmares I had to deal with at this dealership, it would take forever to go through my entire story of schemes that Steve and his team ran on me. I definitely wouldn't recommend this dealer, they are big time scam artists!!! More

And they say that buying a car is a headache! Not through this courteous dealership headed by their sales manager, Steve Verga. The entire process was painless and problem free. From inception through the ac this courteous dealership headed by their sales manager, Steve Verga. The entire process was painless and problem free. From inception through the actual pick up of the vehicle, Steve was a true professional. Hats off to him and the dealership from pricing to the time spent going over the details of using the technology within the car. A clear cut above the rest! More

They dont really care about their customers, is a true assessment of this dealership. It has been 3 weeks since I bought a car from them. The full paperwork has not arrived. There has been no courtsey ca assessment of this dealership. It has been 3 weeks since I bought a car from them. The full paperwork has not arrived. There has been no courtsey call to followup how vehicle is driving. Now acura wants me rate this dealership on their paperwork process and customer care...what do you think I am going to give...#1 as above More

I have purchased 4 Acura’s from Steve Verga he was a salesman at the old facility on Merrick. (I convinced my fiancé to trade his Mercedes and go for an Acura!) My salesman has always been Steve since 1 salesman at the old facility on Merrick. (I convinced my fiancé to trade his Mercedes and go for an Acura!) My salesman has always been Steve since 1998. I have always trusted his word. People tell me I shouldn't be so trusting so I decided to go to Rally to see if what they said was much different from Steve. They initially gave me a price higher than Steve for the RDX and the trade-in lower than Steve's. When I was ready to leave the Manager came over and gave me a figure $300 less that Steve's quote if I bought it there. I never mentioned Steve or going to VS Acura. However by my address they knew I lived in VS and made some really horrible comments about VS Acura. The salesman went as far as to say they probably wouldn't make it. Meaning the dealership would go bankrupt. He made references about VS not caring about their customers and that is why their facility looks like crap. Their negative comments and verbal attacks made me step back. My fiancé was very turned off by their comments. I walked out and called Steve. He NEVER said one bad thing about Rally. He matched their price and I bought my car from Steve. I have never met a better salesman than Steve. The other salespersons there are nice but lack Steve's finesse and etiquette. They make comments that I feel are inappropriate at times. The purpose of this letter is to tell you about how valuable I think Steve is to your dealership and how Rally could learn a thing or 2 from VS. You don't need to speak bad about another dealer you both sell Acura. Your VS facility is really bad and you should consider moving or renovating. The facility has heating issues, AC issues, and the place looks run down. I hope VS Acura is around for a long time because I can’t imagine getting a car from anyone else. More

I had a very bad experience for after sales problems with the car. Please do not go to this dealership. Also read the the contract before you sign it. I would higly not recommend them. There are other better the car. Please do not go to this dealership. Also read the the contract before you sign it. I would higly not recommend them. There are other better dealers in neighbourhood try then but Acura of Valley Stream. More

My recent buy of acura TL was a bad experience. They told me some price but when i reached to take delivery different prices were on the contract. The gen manager tony does not know how to talk to people as me some price but when i reached to take delivery different prices were on the contract. The gen manager tony does not know how to talk to people as is extremely rude and arrogant. Please avoid this dealer at all costs. More

Excellent Sales and Service. My expectaction of the Excellent Sales and Service. My expectaction of the Acura brand were realized at Acura of Valley Stream. When I walked into the dealership back in Excellent Sales and Service. My expectaction of the Acura brand were realized at Acura of Valley Stream. When I walked into the dealership back in 2002 (My first time at an Acura Dealership) - I expected professional and personal sales experiance. My expectations were immediatelly realized and I was very pleased with sales process. (no pushy salesman, no nagging phone calls, - just pleasant, knowledgeable salesman with competetive pricing) I've bought my last two cars from Acura of Valley Stream, and I continue to service my cars at this dealership. I am extremely satisfied with both the sales and service experiance. Highly Recommend ! Thank You, -Bart Piotrowski Computero.com More

I have been dealing with Acura of Valley Stream now for several years which in itself is a testament to my confidence and total satisfaction with them. I have personally purchased several cars from Acura o several years which in itself is a testament to my confidence and total satisfaction with them. I have personally purchased several cars from Acura of Valley Stream and I have also recommended them to numerous relatives and friends to see Steve Verga and they have all commented about how professional,knowledgable and thorough he was. I even get calls from Steve periodically to say hi and to find out how everything is going with our Acuras. He is a pleasure to work with and has always done his best to provide me with the best combination of value and service I have ever experienced in my 35+ years of purchasing vehicles. Truly a thumbs up experience on all counts. The service department deserves a separate mention. Norman the head of service is a terrifice asset to Acura. He is thoroughly knowledgable on every aspect of the Acura brand and aside from being the head of service he will roll up his sleeves and do the work or diagnosing when necessary. When was the last time you saw that. All the service writers are friendly and informative and I always get a follow up call reqarding my service appointments. I have friends who own much more expensive cars and their service experiences are not nearly like mine. There you have it, an excellent dealer and service department that has restored my faith in the automobile industry which at least in the tri-state area has been plagued with nightmare stories and unscrupulous dealerships. I recommend the next time you are in the market for a new vehicle go and visit Steve and Norm you will be glad you did! More

I was treated exceptioally well at Acura of ValleyStream..from the Service Manager(Norman) to The Sales Manager Steve Verga. He was very understanding and patient with me and was willing to ext ValleyStream..from the Service Manager(Norman) to The Sales Manager Steve Verga. He was very understanding and patient with me and was willing to extend me the best deal possible on a 2008 RL...Norman the Service Manager has always treated me to my satisfaction and then some when it came to servicing my car...These guys and this dealership have been the best which was why I leased 2 vehicles and my sister leased 2 vehicles from them....I will be back again in the future. I will continue to reccomend these guys and this dealership. More

I needed quick action on the quote of a new 2008 Acura TSX. This dealership met my expectations and exceeded them! Kudos to all involved! TSX. This dealership met my expectations and exceeded them! Kudos to all involved! More