Advantage Acura of Naperville

TL;DR - DO NOT COME HERE AT ALL. YOU WILL REGRET IT. If you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terr you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terrible customer service. I was in my 4th Acura MDX with 1 year remaining on the lease. I was contacted constantly from this dealership about bringing the car in to be appraised because customers "really want my car". I knew if I kept the car I would be over on miles, so it was worth a try right. I came in on a Friday night and I waited for at least 20 minutes for anyone to help me the very first time. Meanwhile I found a used Model X I wanted to see. Rob Milani, the used car sales manager, finally helped me and took my keys to my MDX to be inspected. Meanwhile, Rob took me back to look at the Model X and I inspected it very well as he knew little to nothing about Teslas (which is expected since its an Acura dealer). The model X was missing the charging cable and only half charged, which was a red flag to me, so I told Rob that I would do my research and be back on Monday. They quoted me a good trade in price on my lease, so the incentive to find another car right away were there. I spent 2 days fully researching the Model X to see if it was feasible for me. At this point I did ALL of the research myself with some help from the sales team at Tesla (which should actually have gotten the commission). I called Sat morning and Rob quoted me a monthly payment price based on my downpayment. When I came back on Monday, none of my questions were answered prior to my appointment as I requested. The sales guy, James Heath, at this point was assigned to help me and he was completely useless (and I hope reading this too). He was the epitome of shady sales tactics. They knew I wanted to inspect the battery so instead of sending a porter to the supercharger, they handed me the key and went on lunch. I spent over an hour letting it charge to 100% to ensure the batter was not severely degraded. Once I was ready to buy it, they raised the price of the car by $1000 overnight and tried to tell me I was getting a good deal on the car. He even tried to show me blue book comparisons of the P100D (much more expensive) vs the 100D and pretend it was the car I was looking at buying. When I called him out on it, he said "fine dont but they car, I only get paid by the hour anyway". (I think we can guess that's a lie, but if it isn't it, even speaks volumes to this guy's character). He left his deck and got Rob, who I dealt with initially and after raising the price, I told them I wanted the price I was quoted over the phone to which they denied ever saying. James claimed their calls were recorded but when I asked to hear the recording he changed his tune to one of "they take notes". Bottom line, I did ALL of the research and sold the car myself. I received no insight, no help, but they were lazy, manipulative and made out on it because they knew I needed and wanted to find another car for a trade-in. They wouldn't discount the car even a dollar for not even having the charging cable (~$525) and making me do all their work. I asked for the aftermarket hitch on my trade in to be removed (a few bolts) and returned to me. They also said it wouldn't be an problem, but service was closed. Then James left me a voicemail the next day stating I would have to pay for it to be done. After the manipulating they did on the sales deal, you would've thought they would at least try to save face, but nope. Luckily someone in service removed it and gave it to me and Rob made it seem like they gave me such generous service for not charging me the hour of labor. Stay away from this sham of a dealership. This is a shady desperate used-car lot with an Acura sign on the building. If you have to go there, do not buy from James Heath or Rob Milani. Hopefully they will learn to treat customers with some respect. Added bonus: I was in for service on the Tesla rims and 2 other women were complaining about how awful their experience was with James and Rob. Service was made everyone wait 30minutes past their appointment times and didn't seem to care at all. More

Just purchase a new MDX from Advantage Acura on June 15, 2021. It was the best experience I have ever had in purchasing a new Auto. My salesman Greg Pew made my purchase go as smooth as silk. I would defi 2021. It was the best experience I have ever had in purchasing a new Auto. My salesman Greg Pew made my purchase go as smooth as silk. I would definitely recommend this dealership and Greg. Walter Larsen More

This place was a horrible experience for my family. We drove over 2 hrs and had an appt to see a Nissian Armada and they sold the vehicle right as we were walking in the door 10 minutes before our schedu drove over 2 hrs and had an appt to see a Nissian Armada and they sold the vehicle right as we were walking in the door 10 minutes before our scheduled time. They don't truly care about their customers. They just want to make a sale. More

Instant cash offer for trade in at this dealer ship is scam. Expect much less and please be aware. They are making just people come to a the store for shop and don't care when you are there. scam. Expect much less and please be aware. They are making just people come to a the store for shop and don't care when you are there. More

Very deceived by the dishonesty and poor service.I would not trust them with my safety . I was involved in a car accident and I own an Acura. insurance was also involved. the car was left in the dealersh not trust them with my safety . I was involved in a car accident and I own an Acura. insurance was also involved. the car was left in the dealership for close to three weeks awaiting a part. a full diagnostic test was completed and we were told that the repairs were made and that the car was ready fo collision work. at the collision shop, they ran out another diagnostic test and opened the bumper to find that The frame rail was completely collapsed and they placed a reinforcement bar that did not fit the in the holes due to the shifted frame, they buckled the reinforcement bar where it was supposed to mount on the passenger side, put only 1 bolt for the reinforcement bar instead of 2 on top on each side and 1 on the bottom on each side. They also told me that my brakes needed replaced when they knew that the car was a total loss . the did not inform me or the insurance and let me drive an unstable car. the car is a total loss . I reached out to the manager and sent him photos of the poorly installed reinforcement bar over a completely collapsed shifted frame but did not hear back. I DO NOT RECOMMEND their services. More

We purchased a used 2018 Subaru Forester from Advantage Acura. Our Salesman James Heath was very knowledgeable and friendly. We are very happy with the Forester and would recommend shopping at this deale Acura. Our Salesman James Heath was very knowledgeable and friendly. We are very happy with the Forester and would recommend shopping at this dealer and asking for James. More

Abe Crump was great to work with on my purchase of a new RDX. Price they gave me right out front was better than two other dealers after back and forth haggling. Abe and Jerry made car buying easy. These gu RDX. Price they gave me right out front was better than two other dealers after back and forth haggling. Abe and Jerry made car buying easy. These guys are true professionals. It is so nice to work with people that have been at the same dealership for a long time. They build relationships for the long term. Many dealers these days employ aggressive salesmen that generate big sales but leave buyers feeling ripped off After the deal is done. Not Abe and Jerry at Advantage. More

Just recently we purchased a new MDX, which we absolutely love. From sales (Micah and levi) to service (Rick - for accessories) department we received by far the best experience ever. We feel great about the love. From sales (Micah and levi) to service (Rick - for accessories) department we received by far the best experience ever. We feel great about the choice we made. More