Advantage Acura of Naperville

Above & Beyond Outstanding service-plain & simple! Joe Ozer is the consummate professional. He was in contact with me regularly with updates & options. He really ste Outstanding service-plain & simple! Joe Ozer is the consummate professional. He was in contact with me regularly with updates & options. He really stepped-up & delivered on a challenging service visit. Hat's off to Shirley & the rest of the service department for their friendly & fun approach. More

Fleixble Fast and not Pushy Earnie and everyone and Continental was great to work with. They worked with me on my trade ins to make sure I got what I needed out of them. Great ex Earnie and everyone and Continental was great to work with. They worked with me on my trade ins to make sure I got what I needed out of them. Great experience. More

Good dealership I purchased a car from Continental Acura on 01/18/2018 and James Heath was my salesperson. This was a no pressure experience and even though we negoti I purchased a car from Continental Acura on 01/18/2018 and James Heath was my salesperson. This was a no pressure experience and even though we negotiated for a few weeks regarding the car price, James was good about contacting me if the dealership was willing to provide better pricing. I have to say I’m happy with my deal and with James. I also tomcommend Jerry Burton, Finance Manager, who processed are paperwork quickly and didn’t prolong the process. Much appreciated. More

Ernie knocked it out of the park! We did a lot of shopping and comparisons before leasing with Continental Acura of Naperville. My first contact with Continental Acura was several mon We did a lot of shopping and comparisons before leasing with Continental Acura of Naperville. My first contact with Continental Acura was several months back with another salesman over the phone. Further, he was recommended by a close relative. Unfortunately, they did not want my business nor did they want to listen. Since we really wanted an Acura I gave them a second chance. Luckily for my wife and I we met Ernie Alvarez. Mr. Alvarez is truly sincere, kind, genuine and has an understanding for people. He never once pressured us in a sale. Ernie listened to our needs and wants and gave us a fair price! He asked us over and over if we were satisfied. Ernie introduced us to the service staff, customer service staff, sales managers and gave us a tour of the showroom. He presented us all with the amenities Continental Acura of Naperville has to offer. Finally Jerry Burton made our financial transaction a breeze. I highly recommend Continental Acura of Naperville to anyone looking for luxury and outstanding service. More

No muss no fuss Ernie was great to work with! Low key and low pressure, he has a perfect disposition for car sales. The purchase process at Continental Acura was sim Ernie was great to work with! Low key and low pressure, he has a perfect disposition for car sales. The purchase process at Continental Acura was simple straightforward and timely. You have the sense that Ernie as well as everyone at this dealership is focused on unpretentious customer service. More

No Pressure Car Buying - 3.5 AWD TLX Advance Pkg It’s been about 6 weeks since I bought my new TLX for Continental Acura so I’ve had some time w the car and been back to the dealership for a couple o It’s been about 6 weeks since I bought my new TLX for Continental Acura so I’ve had some time w the car and been back to the dealership for a couple of car washes. First, I love the car. It’s a great car and a great value. The Advance package includes all available tech and safety features. The car is comfortable and smooth riding. An especially quiet ride, too. This was my first purchase from Continental Acura, although my previous car was from their Audi dealership. As the review title suggests, I found the purchase experience to be great. No pressure and straight forward. I spent about 10 weeks testing various cars and was back to Continental 4 or 5 times for test drives, questions and things like making sure my golf clubs fit in the trunk. Every visit was the same - no pressure, no problem with another test drive or getting answers to my questions. Salesman was Eric MacKenzie and the sales manager was Mark Pisiani. Both guys were great to deal with. Straight forward and no pressure. In fact, when I decided to move forward with the purchase I never felt either Eric or Mark were pressuring to close the deal. Great price and a fair trade-in value. Would I buy from Continental Acura again? Would I recommend them to a friend? Yes and yes. More

Unsatisfied due to a particular employee in sales department This review is not for dealership but a specific employee name Robert Manuel. No surprise that Mr. Manuel already got 1 star from another customer on This review is not for dealership but a specific employee name Robert Manuel. No surprise that Mr. Manuel already got 1 star from another customer on July 17th, 2017 (https://www.dealerrater.com/sales/Robert-Manuel-review-119828 ) Here is my experience. We visited continental Acura on Saturday Oct 14th, 2017. The attitude of Mr. Muller was very unfriendly. First, he tried to even show the MDX out of window rather than test drive. We had to ask for test drive. Every 5th minute, he used the word that it is raining and we are wasting time. Finally, I had to tell him that if it is raining for him, it’s raining for me as well and I have come with one year old in lap to buy the car. We felt so unwelcome and disrespected that we decided to leave. I entered the store with a mind that I will come with a car out of showroom. Unfortunately, Mr. Manuel blew the deal with his attitude. The dealership should address this employee so that other customer does not go through similar poor experiences like mine and another customer who wrote review on july 17th. If he had antiquates of customer dealing, he would have sold the car on that day. More

Great experience!! I had bought my second car from Tom Trulis. Tom is very knowledgeable and professional. He went over all the details of the transaction. I would highl I had bought my second car from Tom Trulis. Tom is very knowledgeable and professional. He went over all the details of the transaction. I would highly recommend using him! More

Wonderful Customer Service!! I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My vis I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My visits have been preventive maintenance primarily except for a vicious pothole which ate my tire. Thanks to the Tire warranty, I did not pay a cent. They always verify I am satisfied with my service and answer all my questions (even the stupid ones). My father has trained me to be "mechanic wise". This is a great dealer. I highly recommend this dealer to anyone. More

Great experience Greg at Acura was very knowledgeable, professional, and not pushy. We got a good deal and the staff went out of its' way to explain everything well. W Greg at Acura was very knowledgeable, professional, and not pushy. We got a good deal and the staff went out of its' way to explain everything well. Was in and out timely including the financing part. Overall super experience More