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BMW of Houston Midtown
Houston, TX
1,251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 03, 2026
Service department is top notch and professional from start to finish with constant communication in between to ensure I knew the status of my vehicle. start to finish with constant communication in between to ensure I knew the status of my vehicle. More
by j.bartoline
Employees Worked With
Maysoon
March 03, 2026
Alyin was fantastic in her approach and the way she interacted with us. She understood our needs and respected our consideration and also provided great responses every time we contacted her in the las interacted with us. She understood our needs and respected our consideration and also provided great responses every time we contacted her in the last couple of weeks before final purchase. Her manager and GM were also very supportive in our buying consideration and provided us space than the typical dealer follow-ups that happen when you visit a dealership. Overall it was a great buying experience for our 1st X5 in the house and we are truly grateful. The only one piece of opportunity for the dealership is wrt the final detailing - after doing our paperwork when the car was taken for the final detailing, the team did not do a good job. The car had water marks at many spots including dust in certain areas and the driver seat's black smudge was not cleaned even after pointing out during initial inspection. If this was taken care well, it would have been a 10/10. More
by sachin soman
Employees Worked With
Alyin
March 02, 2026
Seamless end to end buying process enabled by phenomenal staff that truly prioritize customer satisfaction. I highly recommend working with Nicolae, he is fantastic! The customer service didn’t stop at the staff that truly prioritize customer satisfaction. I highly recommend working with Nicolae, he is fantastic! The customer service didn’t stop at the purchase, follow up continued even after I bought my car! I highly recommend More
by Hala Chtay
Employees Worked With
Nicolae Branzei
February 26, 2026
Between the personalized care, fast response time, meeting me financially where I was at, and positive work environment I stepped into, my experience at BMW midtown was a 10 across the board. The part meeting me financially where I was at, and positive work environment I stepped into, my experience at BMW midtown was a 10 across the board. The part I needed for my 540i was already in stock, which was another perk of taking it here instead of a general body shop. Rebeca was quick, helpful, and thorough from start to finish. More
by azavitsanos
Employees Worked With
Rebeca Erazo, Sebastian Olszewski
February 23, 2026
Ali the finance manager provided excellent service and is well educated in the finance field and was able to obtain the exact loan I wanted with the bank I wanted to do business well educated in the finance field and was able to obtain the exact loan I wanted with the bank I wanted to do business More
by Tom Baker
Employees Worked With
Ali finance manager , Sebastian Olszewski
February 21, 2026
Rosie Ramirez lived up to the excellent reputation which Eduardo Bendeck shared with us when he was promoted and referred us to Rosie as our service advisor. Before, during and after the appointment, she m Eduardo Bendeck shared with us when he was promoted and referred us to Rosie as our service advisor. Before, during and after the appointment, she made sure that we had the loaner car which we needed since my husband and I only have this one vehicle between us. This type of superb customer service in service and sales (with Michael Marchan) is what keeps our loyalty to this dealership locked in place. (Sebastian also took immediate action recently on resolving an issue encountered during the closing on our newest vehicle in October——very much appreciated as well.) More
by Larry
Employees Worked With
Rosie Ramirez , Sebastian Olszewski
