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Advantage BMW Midtown

Houston, TX

4.8
1,155 Reviews

1305 Gray St

Houston, TX

77002

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Showing 1,155 reviews

August 12, 2025

The issue is not fixed. The squeaking sound when turning the vehicle remains. The replacement of belt tensioner was not the problem. More

by Texwirth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lourdes de la Rosa.
Aug 14, 2025 -

Advantage BMW Midtown responded

I apologize that the noise is still present after your current visit, please call me at 713-289-1282 so I can schedule you in to address the issue with your vehicle. Jesus Garcia  Service Director  jesusgarcia@group1auto.com

August 12, 2025

I haven’t got the car back yet, but this I can say the correspondence the communication has been excellent. The person that I’ve worked with Alejandro has been amazing. He has communicated and worked with More

by annette_kramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro in Service, Sebastian Olszewski
Aug 13, 2025 -

Advantage BMW Midtown responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 19, 2025 -

annette_kramer responded

Advantage BMW Midtown Aug 12, 2025 annette_kramer I haven’t got the car back yet, but this I can say the correspondence the communication has been excellent. The person that I’ve worked with Alejandro has been amazing. He has communicated and worked with me throughout the one week that the dealership has had my car they are thorough. They are accurate and I can’t wait to get my car back

August 12, 2025

Collin A. is a true professional and explains the need for repairs and why. I'm comfortable with his feedback. Robert Dunlap More

by dunlaprc24
Workmanship
Recommend Dealer
Yes
Employees Worked With
Collin A.
Aug 12, 2025 -

Advantage BMW Midtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Advantage BMW Midtown! If you have any further questions, please don't hesitate to reach out!

August 11, 2025

Really good process, and very efficient. Was in and out in about an hour. Most times leaving a car dealership feels about as good as leaving the dentist, but Advantage Midtown makes it pleas More

by Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Olszewski
Aug 12, 2025 -

Advantage BMW Midtown responded

Hello Andrew, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2025

vianey my service advisor is awesome and go above her job duties Kevin Montano my salesperson very knowledgeable and professional.. made it a easy buy for me being a first time bmw customer More

by carlapoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vianey, Kevin montano
Aug 12, 2025 -

Advantage BMW Midtown responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2025

Facilities and customer services not what expected from a BMW dealership , crowded small workstations for customer services personnel, I had to call for an updated 3 hours and 40 minutes after leaving my c More

by Rolando Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebeca Erazo
Aug 12, 2025 -

Advantage BMW Midtown responded

Dear Mr. Castillo, Thank you for taking the time to share your feedback regarding your recent service visit. I’m sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable environment, timely updates, and clear communication, and it’s clear from your comments that we fell short in these areas during your visit. I would like to personally apologize for the delay in providing you with an update and for any inconvenience caused by our workspace setup. Your input is valuable, and we will be reviewing your comments with our team to address these concerns and improve our service experience moving forward. If you’re open to it, I’d appreciate the opportunity to speak with you directly so we can better understand your experience and work toward restoring your confidence in our dealership. Please feel free to contact me at your convenience Sebastian Olszewski General Manager 713.289.1212 solszewski@group1auto.com

August 09, 2025

Excellent service department. Nice indoor drive in check in. Advisors are very competent customer pleasers. The video inspection and online estimate and authorization is very help More

by mdavenak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vianey
Aug 10, 2025 -

Advantage BMW Midtown responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 08, 2025

My service advisor took care of everything. He was helpful and professional.. my car came back in perfect condition. More

by Rgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Olszewski
Aug 09, 2025 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 08, 2025

Honest, straightforward dealer provided stellar service on an older vehicle. Cannot thank them enough for their assistance. More

by Censored
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna and Josh, Sebastian Olszewski
Aug 10, 2025 -

Advantage BMW Midtown responded

Hi, thank you so much for your positive comments about Advantage BMW Midtown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2025

I have purchased BMWs from Advantage BMW Midtown since 1999, when I ordered my first one. I recently returned to purchase our 9th BMW. Thought my long-time salesman retired, he recommended an excellent sa More

by Iconoclast
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Asen Nawaz 5/5 stars!
Aug 09, 2025 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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