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Advantage BMW Midtown

Houston, TX

4.8
947 Reviews

1305 Gray St

Houston, TX

77002

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Showing 947 reviews

November 05, 2024

Nice experience, didn’t feel pressured into anything. Love my car. Would recommend for sure. More

by Liza M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Lloyd
Nov 07, 2024 -

Advantage BMW Midtown responded

Thank you Liza for taking the time to let us know how we did. We hope you have a great day!

November 01, 2024

Courteous, prompt, thoughtful, caring service people, clear and thorough descriptions of car issues with options—especially appreciate the Uber to and from. More

by frieden6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Eaddy, Stephen Dang
Nov 02, 2024 -

Advantage BMW Midtown responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

I'm thrilled with the purchase of my 2024 BMW M240i. It's a perfect blend of performance, luxury, and practicality. If you're considering a sporty coupe with a bit of everything, the M240i should defini More

by aortega.htx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deana, Ali, Kyle
Nov 02, 2024 -

Advantage BMW Midtown responded

Hello, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Advantage BMW Midtown

October 31, 2024

My husband and I bought 2 BMW's in the last 3 months and our salesman Al Lloyd was great. He was very personable and helped us every step of the way and even after our purchase has been great helping us out More

by llbutler63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Lloyd, Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Nov 02, 2024 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

Great staffs and services! Shout out to my salesman Asen! He rocks! Very responsible and kept me updated with my vehicle progress. More

by jenjira06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asen Nawaz is amazing to work with on my purchase. , Sebastian Olszewski
Nov 02, 2024 -

Advantage BMW Midtown responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2024

Very unsatisfied with this place . I bought my 2015 BMW up there just cause my CHASIS STABILITY light came on and when I came to pick it up I barely made it two lights down before my c More

by Blusmith24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Byrce
Nov 06, 2024 -

Advantage BMW Midtown responded

Blusmith24, I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Sebastian Olszewski General Manager solszewski@advantagecars.com

October 29, 2024

Clean facility, better customer service needed with service, a lot of employees just sitting around and not one person greeted me as I walked in until I asked a question. No updates during service. I h More

by I.m.burnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana Mejia
Nov 01, 2024 -

Advantage BMW Midtown responded

I.m.burnett, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear, that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at 713-289-1212 so we can work towards a resolution. Sebastian Olszewski General Manager solszewski@Advantagecars.com

October 29, 2024

I’ve always been annoyed by this dealer, although it is close to home and thus pretty convenient. But I’ve reached a breaking point: they jumped the gun and did work I told them not to on the theory that More

by imrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Nov 06, 2024 -

Advantage BMW Midtown responded

imrit, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at 713-289-1212 so we can work towards a resolution. Sebastian Olszewski General Manager solszewski@advantagecars.com

October 28, 2024

Fast service, was in and out quick. Quoted me what I would need done in the future without pressuring me. More

by salazar_713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Nov 01, 2024 -

Advantage BMW Midtown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2024

BMW Midtown received 5 stars and it was well deserved. The dealership is renowned for its exceptional customer service and the dedicated staff go above and beyond More

by jamesbailey28260@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Nov 01, 2024 -

Advantage BMW Midtown responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

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