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Advantage BMW Midtown

Houston, TX

Overview
Reviews
Vehicles
4.8
944 Reviews
Call Dealership (713) 289-1200
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1305 Gray St

Houston, TX

77002

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Showing 944 reviews

September 19, 2024

Excellent service. Probably the best dealership I’ve dealt with and from the sales office to the service department. The process and all interactions are easy with a hi More

by Hari Gopu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourdes la Rosa
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Sep 21, 2024 -

Advantage BMW Midtown responded

Hi Hari, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2024

Great service from the team, performed efficient work and left my car in great shape. More

by rohanshukla211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Ward
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Sep 21, 2024 -

Advantage BMW Midtown responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2024

My service consultant was Jerry Ward. He was well-informed, courteous and personable. I would strongly recommend him . Irina Langhans More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Ward
Report | Print
Sep 21, 2024 -

Advantage BMW Midtown responded

We're happy you found Jerry to be so supportive during your experience here at Advantage BMW Midtown. We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

The dealership in general was very customer service oriented. The salesperson, Mallay, was exceptional in meeting or exceeding all of my needs. More

by Gusd2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin McGaughey
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Sep 20, 2024 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2024

Bryant is a great service advisor. I don't think I should have to leave my vehicle overnight for 1 tire change. More

by Natalie H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
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Sep 20, 2024 -

Advantage BMW Midtown responded

Hi Natalie, we're so happy Bryant was able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2024

Great customer service! Appointments are always available. I especially appreciate the valet team for their hard work. More

by emorton623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Eaddy
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Sep 20, 2024 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2024

Great people, excellent service. A special mention for Kevin Montana and Lourdes La Rosa Figuera. More

by gkehoe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Montana and Lourdes La Rosa Figuera
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Sep 20, 2024 -

Advantage BMW Midtown responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 16, 2024

My total experience from the start was very positive and professional Michael Merchan was outstanding I appreciate all the attention !! More

by jdfutch1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Merchan , Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
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Sep 20, 2024 -

Advantage BMW Midtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Advantage BMW Midtown! Please don't hesitate to reach out if there's anything additional we can do for you.

September 16, 2024

Spend close to $10,000 still have issue with the 2012 X5 trash haven’t been a year when I bought the car from you all More

by emanuellimbrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven, Garrett Burleson, Sebastian Olszewski
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Sep 20, 2024 -

Advantage BMW Midtown responded

emanuellimbrick, I am sorry to hear about the cost of your vehicle’s repairs. As you know, your 2012 BMW X5 was a $65K Luxury / Performance vehicle when new. Unfortunately, the factory's original parts and/or specialized repair techniques involved for this vehicle with over 91,000 miles still reflect its premium design. I would be happy to assist you with your concerns, please contact me at solszewski@advantagecars.com. Sebastian Olszewski General Manager solszewski@advantagecars.com

September 15, 2024

Lulu was very helpful and answered all my questions. She took me to view the issue in the service area, which I don’t think I’ve ever seen - appreciate the transparency. More

by swright079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourdes (Lulu) La Rosa
Report | Print
Sep 16, 2024 -

Advantage BMW Midtown responded

Hi, we're happy to hear you had such a positive experience with Lulu! Feel free to reach out to us if you need anything. Have a wonderful day.

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