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Advantage BMW Midtown

Houston, TX

4.8
1,038 Reviews

1305 Gray St

Houston, TX

77002

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Showing 1,038 reviews

July 03, 2025

Friendly customer service willing to work out a deal with customer. They provide me an excellent return offer with a financing package. Spotted a few cool cars with various car options in their lot. Facility More

by wvkwong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Weibel; Brian Kahla, Sebastian Olszewski
Jul 06, 2025 -

Advantage BMW Midtown responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

My ratings tell the story. Either let me submit or I will not respond to any more surveys. This section is not appreciated More

by Aicken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
Jul 03, 2025 -

Advantage BMW Midtown responded

Thank you for your feedback. We apologize for any inconvenience our surveys may have caused. We value your opinion and will work to make our surveys more user-friendly. We hope to see you submit again in the future!

July 02, 2025

Excellent service, the process was very smooth and clear. My salesperson JP did a fantastic job and Adel the finance director was amazing, he explained the whole financial process and made it easy to underst More

by AYMEN_ALRDANY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adel and PJ
Jul 04, 2025 -

Advantage BMW Midtown responded

Hi, thanks for your praise and kind comments about our team. We hope to see you soon!

July 02, 2025

They had my ca rod choice pulled and ready for me to test drive upon arrival. Customer service was top notch from all departments. The experience exceeded my expectations from the second I pulled onto the l More

by amym1211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Jimenez , Sebastian Olszewski
Jul 04, 2025 -

Advantage BMW Midtown responded

Hi, thank you for taking the time to leave a review for us at Advantage BMW Midtown. We're happy we could meet your expectations! We hope you have a great day!

July 02, 2025

Jerry does a great job of keeping me informed and getting me out the door! More

by Tomwong22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Ward
Jul 04, 2025 -

Advantage BMW Midtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jerry here at Advantage BMW Midtown! Thank you again, and have a fantastic day!

July 01, 2025

Quick and efficient service on my vehicle — the team was careful and got the oil change done promptly. The service advisor was friendly and thorough throughout the process. However, I was surprised to le More

by Ccastle07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vianey Sevilla
Jul 03, 2025 -

Advantage BMW Midtown responded

Thank you for taking the time to share your experience with us. We’re glad to hear that your oil change service was quick and efficient, and we truly appreciate your kind words about our team especially Vianey Sevilla. We also want to acknowledge your frustration regarding the $99 diagnostic fee to reset the “Vehicle Check” light. Your feedback is completely valid, and we understand how this charge may have seemed unnecessary given the context. While our service advisors follow BMW’s recommended procedures, we agree that transparency is essential especially when it comes to charges that may not feel intuitive to customers. Please know that your comments have been shared with our management and service team, and we’ll continue working on improving our communication around such items. We truly appreciate your insights and hope to earn a full five stars on your next visit. Thank you again for choosing Advantage BMW Midtown.   Sebastian Olszewski  General Manager  solszewski@group1auto.com

June 30, 2025

I took my car to this place for a drivetrain light that popped on My car car was misfiring but running fine. I paid $4000 and now my car is barely running. More

by Drandolph949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Olszewski
Jul 02, 2025 -

Advantage BMW Midtown responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience and understand how frustrating it must be to feel like your vehicle’s condition has worsened after a significant repair investment. At Advantage BMW Midtown, our goal is to deliver transparent and quality service, and it’s clear we fell short of your expectations in this instance. I would appreciate the opportunity to personally look into what happened and see how we can make things right. Please feel free to reach out to me directly at 713-289-1212 or solszewski@advantagecars.com so we can discuss your situation further.   Sebastian Olszewski  General Manager

June 27, 2025

They are overpriced. They also misdiagnosed my vehicle. Their proposed fix was $1,200, the actual fix was $25. Too big of a difference for me to trust them blindly. More

by Jameelahraoof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leyla Rodriguez
Jul 03, 2025 -

Advantage BMW Midtown responded

Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear that we fell short of your expectations regarding pricing and the initial diagnosis. We understand how frustrating it can be to receive an estimate that doesn’t align with the final outcome, and we sincerely apologize for any confusion or inconvenience this may have caused. Please know that we strive to provide accurate diagnostics and fair pricing, and we’re disappointed to hear that we missed the mark in your case. We’re glad to see that you had a positive experience with our team in terms of workmanship, communication, and service time. Still, we’d welcome the opportunity to regain your trust and review the details of your visit more closely. If you’re open to it, please feel free to contact me directly at your convenience so we can look into this further and make things right. Thank you again for your honest feedback — it helps us improve.   Sebastian Olszewski  General Manager  solszewski@group1auto.com

June 27, 2025

Fantastic experience. From my purchase, to the service. Alejandro is awesome. He took care of everything I needed. Awesome dude. More

by shylem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro , Sebastian Olszewski
Jun 28, 2025 -

Advantage BMW Midtown responded

Hi Shylem, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. If you have any further questions, please don't hesitate to reach out!

June 26, 2025

Very honest! I didn't feel pressured to make a decision. Left in the car i came for. Thank you! More

by dequita.hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Rodriguez , Sebastian Olszewski
Jun 28, 2025 -

Advantage BMW Midtown responded

Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!