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Advantage BMW Midtown

Houston, TX

4.8
1,005 Reviews

1305 Gray St

Houston, TX

77002

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Showing 1,005 reviews

May 27, 2025

My salesman Asen was quick efficient and found exactly what I wanted with color and options. More

by jfertitta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asen
May 29, 2025 -

Advantage BMW Midtown responded

Hi, thanks for your praise and kind comments about Asen. If you're ever in need of more help, please let us know!

May 27, 2025

Alejandro is great and always helpful. Unfortunately on multiple occasions, the technicians can’t “reproduce” my issue. The brake anti rattle clip is rattling, but tech reports never heari More

by SANCHEZ31210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro is very responsive and helpful coordinating my service and loaner car; great communication.
May 28, 2025 -

Advantage BMW Midtown responded

Hi, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. General Manager jnegrete@Group1Auto.com

May 26, 2025

Asen was a no-hassle, honest salesperson. I knew what I wanted, he gave me the best price he could and made the ordering/purchase experience easy. Highly recommend. More

by Firsttimebimmer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Asen Nawaz
May 28, 2025 -

Advantage BMW Midtown responded

Hi, thank you for your kind review; we are happy to pass your comments to Asen here at Advantage BMW Midtown! Feel free to reach out to us if you need anything. Have a wonderful day.

May 25, 2025

Used car price inflated. did not provide their inspection report and what problems the manager refused to fix before resale. As is sale - last dealership I bought a BMW fro More

by Jerryvs1964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sebastian Olszewski
May 29, 2025 -

Advantage BMW Midtown responded

Thank you for taking the time to share your experience. We’re sorry to hear that your recent visit did not meet your expectations. We strive for transparency and customer satisfaction, and it’s clear we fell short in your case. Your feedback regarding the inspection report and the concerns about vehicle condition are being taken seriously. We’d appreciate the opportunity to speak with you directly to better understand what happened and how we can improve. Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future. Sebastian Olszewski General Manager solszewski@group1auto.com

May 24, 2025

Great customer service! Needed my battery replaced on my X5 and they had it ready and washed the next day. Collin was very helpful and attentive the entire time and let us k More

by Jenn M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Eaddy
May 26, 2025 -

Advantage BMW Midtown responded

Hi Jenn, we're happy to hear you had such a positive experience with Collin! Please don't hesitate to reach out to us if there's anything more we can do!

May 23, 2025

Received and checked-in quickly, Lulu provided efficient overview, timely shuttle to and back from work! Thanks! More

by ajmier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lulu D, Sebastian Olszewski
May 24, 2025 -

Advantage BMW Midtown responded

Ajmier, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Professional and service oriented. Good communication with explanation of repair and recommendations. They picked up my car for service from my home. More

by Ge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Dang
May 24, 2025 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 22, 2025

I lost my home last week on the same day I lost a tire. Anna and Rebeca did EVERYTHING in their power to ensure that I was well taken care of, heard, appreciated, and SAFE. I will never take my car to an o More

by Tristan.Sauvageau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Crawford and Rebeca from the Service Dept, Sebastian Olszewski
May 24, 2025 -

Advantage BMW Midtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. If you have any further questions, please give us a call. We're always happy to help!

May 21, 2025

Outstanding customer service. BMW Midtown is the best in every way possible. My dealership for the last 20 years More

by Andrea Suheil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Olszewski
May 24, 2025 -

Advantage BMW Midtown responded

Hi Andrea, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 18, 2025

It was excellent. Brandon made sure that the services provided were great. Very professional Thank you! More

by Nikita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon , Sebastian Olszewski
May 18, 2025 -

Advantage BMW Midtown responded

Nikita, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.

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