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Advantage BMW Midtown

Houston, TX

Overview
Reviews
Vehicles
4.8
972 Reviews
Call Dealership (713) 289-1200
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1305 Gray St

Houston, TX

77002

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Showing 972 reviews

December 01, 2023

Vianey who was our service advisor was detailed, professional, diligent and highly responsive in a very timely manner. She is an assett to the dealership and should be acknoeldged for her attention More

by jokhios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vialey
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Dec 05, 2023 -

Advantage BMW Midtown responded

Vianey is an exceptional service advisor at Advantage BMW Midtown! Being detailed, professional, diligent, and highly responsive speaks volumes about her commitment to providing excellent service. It's wonderful to hear about individuals like her who go above and beyond for their customers. Thank you for your business!

December 01, 2023

Great service at Advantage BMW from Steven Dang while I waited for a new tire. More

by Smyers999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Dang
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Dec 06, 2023 -

Advantage BMW Midtown responded

It's fantastic to hear that you had a great experience and that Steve provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

I would highly recommend Servicing your vehicle at Advantage BMW midtown due to their outstanding customer service and technical knowledge. Barry was very helpful and walked me through the process by More

by Maribel C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Thomas
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Dec 01, 2023 -

Advantage BMW Midtown responded

Thank you for choosing Advantage BMW Midtown! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

November 30, 2023

Excellent Customer Service and knowledge of services rendered. Great communication and transparency regarding work performed. More

by jamal.mills7594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinay & Barry Thomas
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Dec 02, 2023 -

Advantage BMW Midtown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Everyone I came in contact with was helpful, knowledgeable, friendly and put me at ease. More

by LeslieEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
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Nov 30, 2023 -

Advantage BMW Midtown responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Fast service, awesome service rep, Barry T. Great experience. Highly recommend for your service repairs. More

by yvonne.bates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Thomas, Mohammad Hamadneh, Justin McGaughey, Garrett Burleson
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Nov 29, 2023 -

Advantage BMW Midtown responded

It's fantastic to hear that you had a great experience and that Barry provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Had to take hubby to Veterans Hospital. Happened to stop by MID-TOWN (Advantage BMW) . I was stoked because I did not have an appointment, and they took care of me, in a timely manner. Th More

by BreShepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Radar
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Nov 30, 2023 -

Advantage BMW Midtown responded

It's great to hear that Advantage BMW at MID-TOWN was able to accommodate you even without an appointment and provide timely service! Being able to assist you promptly when you needed it is definitely a positive reflection on their customer service. Thank you for your business!

November 27, 2023

They have very good service, a very clean and comfortable waiting area and reasonable prices. The service consultant and the technician were business oriented, summarized what was needed and did not hard-she More

by rwjones2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Benbeck
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Nov 30, 2023 -

Advantage BMW Midtown responded

It's great to hear about your positive experience with our service! A clean and comfortable waiting area along with reasonable prices can certainly enhance the overall service visit. Having a service consultant and technician who are business-oriented and transparent about the necessary services without pushing for unnecessary extras is a big plus. Thank you for your business!

November 25, 2023

Long excessive wait time for oil change over 4 hours. This is the 4th time this has happened even with a scheduled appointment More

by Jford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry ward
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Nov 29, 2023 -

Advantage BMW Midtown responded

Thank you for your feedback. I apologize that your wait time was anything but satisfactory. After reviewing your situation, we want to make things right. I want to fill your tank and detail your car. Please give me a call at 713-289-1212 so we can make things right. Sebastian Olszewski General Manager Office: 713.289.1212 solszewski@advantagecars.com

November 23, 2023

Very clear communication and great service work. Helped apply discounts that I wasn't even aware of. Friendly and courteous even with sending an uber to help get me around to pick up my vehicle. More

by gkrueger2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil Masood
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Nov 29, 2023 -

Advantage BMW Midtown responded

It's great to hear about your positive experience with clear communication and excellent service work! Going above and beyond to apply discounts and arranging an Uber for your convenience truly demonstrates our commitment to customer service. Thank you for your business!

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