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Advantage BMW Midtown
Houston, TX
941 Reviews
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Showing 941 reviews
March 07, 2015
Delership looses your car Scheduled service appointment. I called numberous times to inquire about car and after no return calls, in almost two weeks. I went in person to dela Scheduled service appointment. I called numberous times to inquire about car and after no return calls, in almost two weeks. I went in person to delarship and told they were unable to locate my vehicle, after waiting almost 1.5 hours, left my cell number to have someone contact me once car was found. After a couple of hours they called to say they found my car in an unmarked area because of key issues along with paperwork left inside car. This was the reason they could not find my car and were never going to work on it, of course the paper work was left in the car, in an unmarked lot. Really!!! WOW, More
by thinktwice
Employees Worked With
Robert Garcia (Garza) and Gustavo
February 10, 2015
Watch Out!!!! & Be Careful Watch out Everybody they are scammers.... I purchased a car from them on Jan. 19th from their pre-owned dept. Nice looking car with 41690 miles but gu Watch out Everybody they are scammers.... I purchased a car from them on Jan. 19th from their pre-owned dept. Nice looking car with 41690 miles but guess what ?? Check engine light was on and by checking they told me it might be just a sensor defiantly I didn't expect it would be a big problem... clean car fax and then they told it an as is still didn't expect it would be a big deal. I purchased the car took the dealer to check the purpose of the check engine light and here is the surprise. they told me this car wont ever pass emission which by the way expire next month and it has a major problem with the engine that requires the whole engine to be out. asking how much would be they told it's going to be $7800 to get fixed. I almost got a heart attack. I called them and mentioned this to the sales man he said he is going to talk to the manager and I got a phone call from the manger telling me "we are really sorry for the inconvenience but it's an as is kind of a sale we cant really help much" then he mentioned if I need to go and trade in the car towards another car they'd try to help. give them the benefit of the doubt went over there and guess what they offered me way less than what I originally paid on the car and i didn't even have the car more than 2 weeks. My $3000 down payment is lost and I have to start from scratch. I almost agreed on it but i didn't feel comfortable doing the deal as I requested talking to the general manager and guess what again "OH he just..." Oh he came back after i left " oh he is out of town and won't be able to come today" ...... I didn't expect that way from a reputable dealer but this is what I got as far as my own experience. I wanted to share it with everybody just to make sure they don't fall in my mistake. I have all the documents to support my case and if anybody wants to have look let me know and I'll be more than happy to share this... Be careful and don't ever by any vehicle from them unless it has warranty and I won't be surprised if they would find a reason not to help even with their own warranty as I read before over here. More
by MB1979
Employees Worked With
Ted was
June 28, 2014
I am a picky buyer and I read all the review prior to visiting Advantage BMW, and by far I have to say, this experience has been the best I had while purchasing my vehicle. The staff was caring about my visiting Advantage BMW, and by far I have to say, this experience has been the best I had while purchasing my vehicle. The staff was caring about my needs, Yasmin did everything possible to ensure I found the perfect BMW, with professionalism, and you can tell they have been doing this for quite some time, an example is Mike Powell, whom I learned a life time, he is very devoted on what he does, and wants to make sure you have a great experience. More
by lacouture
Employees Worked With
Yasmin Guerrero, Michael Powell, Juan Galvez
June 05, 2014
Outstanding price and service The attention was great, I got the best deal with the best price I could get for a wonderful vehicle; also all the payperwork was very easy and very f The attention was great, I got the best deal with the best price I could get for a wonderful vehicle; also all the payperwork was very easy and very fast. They had also a personalized attention and explain you very well all the specific things of the process. Additionally they have a great interest rate on the loans! More
by 12mike345
Employees Worked With
Josh Camargo
June 03, 2014
Great service experience The staff at Advantage Midtown was very courteous and helpful. Getting set up in a loaner for the day was easy, and they performed the maintenance in The staff at Advantage Midtown was very courteous and helpful. Getting set up in a loaner for the day was easy, and they performed the maintenance in a timely manner. Overall a customer focused experience. More
by caldave098
Employees Worked With
Nick Rodge
May 31, 2014
CAMARGO Josue, Thank you for answering all of my technical questions, as well as a first class client treatment. it was great to be able to test all cars I wa Josue, Thank you for answering all of my technical questions, as well as a first class client treatment. it was great to be able to test all cars I was interested in , thanks for that patience and your sound knowledge in BMW´s. More
by aforcelledo
Employees Worked With
Josue Camargo
May 29, 2014
Great Customer Service This was my first time having my car "serviced" and the folks at Advantage BMW make it memorable...in a good way. I would gladly recommend them. This was my first time having my car "serviced" and the folks at Advantage BMW make it memorable...in a good way. I would gladly recommend them. More
by terrywynnii
Employees Worked With
Gustavo
May 25, 2014
Great Service & Dedication This by far was the best car buying experience ever. Ken our salesman was very thorough and very determined for us to get the car of our dreams. These This by far was the best car buying experience ever. Ken our salesman was very thorough and very determined for us to get the car of our dreams. These gentlemen worked until they got us the best deal and we left very happy and satisfied customer. I would definitely go back and purchase another vehicle and would refer anyone to Advantage BMW. (713) 289-1353 More
by srgregor21
Employees Worked With
Kenny Addison
March 20, 2014
Great experience. When I made my service reservation I was promised a loaner car. When I arrived that morning a 535 was waiting for me. Everyone I spoke with was very friendly was promised a loaner car. When I arrived that morning a 535 was waiting for me. Everyone I spoke with was very friendly More
by Herrr013
Employees Worked With
Chien
January 30, 2014
They charged me over $3,300 in labor alone! Original service quote started out at $4,200, increased to $6,300 to $8,100! Horrible!!! Mr. Pat Goldwait (General Manager) returned my call on Friday, provi service quote started out at $4,200, increased to $6,300 to $8,100! Horrible!!! Mr. Pat Goldwait (General Manager) returned my call on Friday, providing me with his cell phone number. I am glad that I was able to speak with him. More
by Siciliana
Employees Worked With
Juan Galvez, Emile Shaw
