I purchased a used car in late August from Advantage Ford. As part of the deal we ordered an extra key for my husband, (300.00) and were told that we would have someone call us from parts in a couple of days. Things happen.. I went into the dealership in early October to get my free first oil change and remembered that I did not get the key. Speaking to someone in the parts department, I was told to come in, in the morning because the manager/supervisor was not there at that time. I did. I also spent about 3 hours at the dealership, speaking to the parts manager, David, filling out forms..and was told that I would be hearing in a day or two to get the key. TODAY, a couple of weeks later, I went in to get my key.. they had no record of any key being ordered or even my name on the books in the parts department. I waited for David to come out of his morning meeting and about 10 minutes later he came out, filled new paperwork and Kyle this time from the service department told me I would hear from them in a day or two to come in and get the key and have it programmed.
NO, I'm sorry.. nothing.. I let David know, whom I hold responsible at this time..
The agent selling me the car, first dropped the ball, however the second time, I blame David.
At least this time around I have a paper saying that I have a key ordered.
You know..if I was the manager, this would have been a no-brainer; the first time I went in. (October)
Mrs. Darazi,we are sorry we dropped the ball, we are refunding you the amount you paid for the key and your key will be here in two days.
Nope..they didn't even order the key ..until today..
Remember, I purchased the car in August and I still do not have my second key.
I haven't received an apology either as if it was all my fault.
On a side note, I was told by David, the finance officer at the dealership that I would be getting by mail a coupon book to make my payments. I called, went into the office but still I do not have a coupon book. I was able to get the name of the finance company and set up a payment online..
So..I'll keep you updated on the drama...all this over a key! WOW
The sales man who sold the car to us, did a great job..we got exactly what we could afford and David gave us good financing. the oil change people were fantastic... just the customer service lacked.. and still lacks..