Advantage Toyota Valley Stream

Patty Vaccaro introduced herself while I was in my car waiting for service team which I thought was very professional and courteous. The service team was lso very polite & professional. Ms Vaccaro answer waiting for service team which I thought was very professional and courteous. The service team was lso very polite & professional. Ms Vaccaro answered all my questions and stressed the importance of regular maintenance even though I put on very few miles. (17600 in nearly 4 years). It did take nearly two hours for NYState Inspection & an oil change, but I'll assume it was because I was given a thorough inspection. The waiting area is very comfortable & spacious. More

My husband and I visited Advantage Toyota on 7/31/13 at 5:30 pm we had an appointment with Shana Harrison in sales she was very professional ,friendly and polite we appreciate the fact that she did not try 5:30 pm we had an appointment with Shana Harrison in sales she was very professional ,friendly and polite we appreciate the fact that she did not try to push us into a vehicle we didn't want as some sales reps. do we are happy with the car we purchased although we didn't leave the dealership until 12;00 am because of a few issues Shana we truly thank you for you patience, honesty and dedication to you customers you even went out side to show us how to operate all the features in our new car and we also would like to thank Mohammad in the fiance dept.for your patience and hard work Shana you were with us from start to finish we would gladly recommend Advantage Toyota to our friends and family. Thank you for your excellent C. Legemah More

Mr. Zollinger was extremely patient in helping me to understand the services that were needed on my car. Came in for a routine oil and filter change but as the vehicle was being serviced, there were ot understand the services that were needed on my car. Came in for a routine oil and filter change but as the vehicle was being serviced, there were other items that were found to be in need of repair. I had to leave my truck overnight but got a ride home from another Toyota employee. More

Patti was very accommodating and attentive to my concerns about my vehicle. She assured me that the vehicle would be looked over and all my concerns would be addressed. about my vehicle. She assured me that the vehicle would be looked over and all my concerns would be addressed. More

Great service !! Very professional and quick. Did not try to sell anything or push you into other services not needed. Very respectful of my time as well. to sell anything or push you into other services not needed. Very respectful of my time as well. More

Shana Harrison was friendly and patient. We came to the showroom yesterday at about 4 PM and left with a car at 9 PM, and she was either with us or working on our sale the entire time. My only dissatisf showroom yesterday at about 4 PM and left with a car at 9 PM, and she was either with us or working on our sale the entire time. My only dissatisfaction came as a result of my discovery this morning that the tire inflation light was on. I immediately brought the car in to the service department at Advantage in V.S. and they took care of the problem promptly even though I did not have an appt. Still, since the car had only 32 miles on it, I didn't think it would be necessary to MAKE an appt. The folks with whom I dealt were all very pleasant and solicitous. I don't know how typical this type of problem is and I hope it is not a portent of things to come. I take very good care of my cars and am religious about proper maintenance. I hope my experience as a first-time Toyota owner will be a positive one. More

Had a great efficient experience. Would highly recommend your dealership. Quality workmanship, friendly customer service. Good location clean surroundings. Short wait for a walk in. Thanks a lot Dick E H your dealership. Quality workmanship, friendly customer service. Good location clean surroundings. Short wait for a walk in. Thanks a lot Dick E Hansen More

Kudos to Patty Vacarro, my service advisor. She's curteous, friendly, and helpful, and went out of her way on two very busy days to expedite my inspection and then the servicing. Thank you Patty. curteous, friendly, and helpful, and went out of her way on two very busy days to expedite my inspection and then the servicing. Thank you Patty. More

The service man was wonderful and an asset to the company. He was courteous, friendly and knowledgeable about all aspect of the job he was to perform. I will always use Toyota Atvantage company. He was courteous, friendly and knowledgeable about all aspect of the job he was to perform. I will always use Toyota Atvantage More

I went in for my 5,000 mile check and it took 2 1/2 plus hours to be done! I did have to have a nail in each tire removed and plugged and a side mirror replaced but in the process of doing so they scratche hours to be done! I did have to have a nail in each tire removed and plugged and a side mirror replaced but in the process of doing so they scratched my car which wasn't noticed until I got back home & my husband saw it. When I called the dealer Jemell Braithwaitte asked me to come back! I had already sat there pushing 3 hours on the 4th of July weekend, I live in Queens and wasn't going back! I did re-book an appt. for the following Sat. 7/13 @ 8am again. I had to then take a picture and send it off to Mike Rosen (his supervisor) and as of today, Monday 7-8 I still haven't even heard back from him!!! While sitting in the waiting room no one came out to tell me anything. I had to go in & ask Jemell myself what the delay was and if the mirror was even in stock. He then said, I don't know, let me go check. Seems to me that should have been one of the first things he did as far as servicing me and my car? When I finally paid and went out to get my car it was still disgustingly dirty after going through a car wash. I was told by some service guy that it's a drive through car wash and it is what it is????? I then said, how can this car be handed back to me in this condition? I had bird poop on my passenger side mirror and much other dirt all over the outside of the car. He did take it back for another washing but not very willingly. It came out somewhat better but still dirty. My husband bought an Infiniti @ Legacy Infiniti up the road and I must admit that I am extremely sorry that I didn't do the same thing! My husband also had an 8AM appt. and got an inspection, new wiper blades, and his oil changed and naturally the "free" car wash which makes his car look like new! He then went to Leslie's Pool to pick up needed chemicals, stopped @ Home Depot behind your store and came to see me while I was still waiting to even know what was going on with my car??? I find it frustrating the lack of consideration given to the people sitting in your waiting room. The coffee station was disgusting, not to mention one of your employees sneezed all over it! A lady in the waiting area actually complained to the manager on duty! Then when bagels finally arrived at 9AM the employees were all over them before the waiting customers. One employee actually took 2! These bagels are a nice touch but should arrive earlier for the "customers" with earlier appointments sitting there. My husband had a nice jelly donut and coffee with real milk up at Legacy Infinity. They are something I feel you guys should strive to be. More