Advantage Toyota Valley Stream

I had an a servive visit schedules for my 2011 Venza on Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the c Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the car was taken, I was told to wait in the service area and a customer service rep would call shortly. I wound up waiting another 30 minutes just to sit with some rep for what amounts to an oil change. Once went went through the spiel, I told the rep that I was going to go to Green Acres to kill time and let me know when the car was ready. We were hanging out for about an hour and a half when my significant other suggested we go back to the dealership. Lo and behold the car was ready...I wound up wasting 2.5 hours of my life for what amounts to an oil change. It would have been nice if someone called. Do not think I will return anytime soon. More

i TOOK THE CAR FOR THE FIRST SERVICE VISIT (5000 MILES), SO IT WAS FIRST TIME VISITING THE SERVICE CENTER. FIRST THE SIGNS TOOK ME TO THE WRONG SIDE OF THE BUILDING UNTIL A NICE GENTLEMAN TOLD ME WHERE TO G SO IT WAS FIRST TIME VISITING THE SERVICE CENTER. FIRST THE SIGNS TOOK ME TO THE WRONG SIDE OF THE BUILDING UNTIL A NICE GENTLEMAN TOLD ME WHERE TO GO. AND HOW ARE YOU SUPPOSED TO KNOW WHERE TO DRIVE AS THERE ARE NO SIGNS OR INSTRUCTIONS WHAT TO DO. SAME THING WALKING INTO THE OFFICE. EVERYONE IS EITHER EATING, READING PAPERS, TAKING ON THE PHONE. I WAS STANDING THERE LIKE A DUMMY FOR SEVERAL MINUTES UNTIL SOMEONE "WOKE" UP AND TOLD ME TO TAKE A SEAT AT HIS DESK.AFTER THAT EVERYTHING WENT SMOOTHLY, THE SERVICE TOOK OVER 1 HOUR (SATURDAY 2/2/13 AT 9AM). CAR WAS EVEN CLEANED WHEN WE GOT IT BACK! PS. THERE WAS ONE GUY IN THE OFFICE, WHO JUST WALKED AROUND WITHOUT DOING ANYTHING, WHAT IS HIS FUNCTION IN YOUR ORGANIZATION? A SHORT (WHITE)GUY WITH A KNIT CAP ON HIS HEAD, BLACK JACKET AND JEANS. More

I entered the dealership very nervous. I expected a very nerve racking experience. My experiencewas anything but! Shana Harrison was by far the easiest sale person I have ever dealt with. I was absolutely d nerve racking experience. My experiencewas anything but! Shana Harrison was by far the easiest sale person I have ever dealt with. I was absolutely delighted when I drove my 2010 camry hybrid off the lot. Thank you Shana Harrison More

The service rep was very courteous and friendly. She informed me that I could get a free inspection which I had been unaware of before. The only problem I have is with their promised shuttle service. informed me that I could get a free inspection which I had been unaware of before. The only problem I have is with their promised shuttle service. While I live only 10 minutes away, I was unable to get the shuttle after waiting over an hour. I then inquired again how much longer it would be to get the ride but was told at that point that my car would be done in 1 hour more. Therefore I waited an additional hour - total wait 2 hours (which was estimated when I booked my appointment) since I realized that I might have to wait again at home for the shuttle service to bring me back. It seems that this service is very spotty at best. Maybe 1/2 the time I use this dealer it is available in a reasonable time frame. They should have some extra vehicles to offer better service to the customers. More

Went to service my car and was told I had to give my car to valet and it would take about an hour. After waiting the hour the women who attended me came out and told me I was suppose to check in and that my to valet and it would take about an hour. After waiting the hour the women who attended me came out and told me I was suppose to check in and that my car hasn't even been started. After trying to explain that I was never informed of this all she had to say was "I shouldve known", while the entire time eating her breakfast. The experience was very unprofessional. I called later in to find out the women's name and I was told it was either Dawn or Patty. More

I found my experience to be worthwhile Ms. Harrison was not only helpful but honest. She listened to my needs and offered suggestions that met my criteria.I did not feel pressured to buy a vehicle. She is not only helpful but honest. She listened to my needs and offered suggestions that met my criteria.I did not feel pressured to buy a vehicle. She is a definite asset to this company. Young but experienced! More

Very professional and friendly, They gave me a great price on my trade in and i plan on coming back in the future. Very satisfied overall, would definitely recommend to others. price on my trade in and i plan on coming back in the future. Very satisfied overall, would definitely recommend to others. More

This dealership was the most helpful and receptive to all of my mother needs, they went above and beyond what an "ordinary" dealership Would do. From Jeffery who answered the phone call, to Shana who helped of my mother needs, they went above and beyond what an "ordinary" dealership Would do. From Jeffery who answered the phone call, to Shana who helped us through the process of selecting and getting the right car to Henry the Financial WIZARD who went above and totally beyond is what made me an ADVANTAGE customer for LIFE... Thank you so much for getting us through this horrible time and making easy as possible. More

shana was so very helpful with the purchase of my rave4. i can be very indecisive and she was calm funny n pleasant.. she was never pushy n if i wanted too she would open all the cars on the lot to do a s i can be very indecisive and she was calm funny n pleasant.. she was never pushy n if i wanted too she would open all the cars on the lot to do a sniff test.... (hate smokers)...i would recomend her to everyone affected by the storm...ps she loves hugs... More

Shana was a good represntative,i felt comfortable with her. She was a good employee. Shana really welcomed me there and made me more comfortable to buy a car her. She was a good employee. Shana really welcomed me there and made me more comfortable to buy a car More