Advantage Toyota Valley Stream - Service Center

I brought my car for interval check up in toyota advantage last Feb 24. And had car washed after that. While i was wiping my car to dry i saw a dent on the driver's door and scratches, so i went bac advantage last Feb 24. And had car washed after that. While i was wiping my car to dry i saw a dent on the driver's door and scratches, so i went back to Jemell and he seen the damaged. He told me to come back on wed coz they have to order the guard that was dented. I came back on Feb 26 to make sure they'll fix it. Jemell was telling me ican leave my car coz they are ready to repair it but i had to work that day and i told them i'll just come back on my off which is Mar 3 at past 7am. We waited for 2 hrs then they said the guard of the door was not delivered. We told them that Jemell had told the guard was available when i last came then why is it they're telling me it's not available? They said there was a misunderstunding. So last Mar 4 my wife received a phone call at 7am from them that the guard was not delivered yet and they promised to update us at 10am. We didn't receive any call from them after that. So we decided to go to toyota to ask them directly. The part was not delivered again they said. So they called anothet shop and they promised the repair will be done the next day. So last Mar 6 we brought our car back to toyota at past 7am. We were picked up by a personnel of Hertz and brought us to there office for car rental. They shouldered the car rental. When I saw my car, the door was slightly deformed. It's not the same with the other door. I told that to the service manager but he said he cant notice it. But it's obvious. I was not satisfied with the repair. I came to Toyota just for a check up. You know i love my car. I make sure to park it in safe place. I wipe it everyday so i know there's no scratches on it. I know my car will be safe coz it's toyota but look at what they did to my car plus the troubles I've been thru. I have to come back several times like i have to beg but in fact it's toyota's failt. I'm very frustrated! Please do something! Help me please. More

This is my preferred service center for some time. Though little far from my home but worth the pain to go there and get the professional service. little far from my home but worth the pain to go there and get the professional service. More

Entering and first meeting were fine, however you should have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil c have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil change and tire rotation would be 1 1/2 hours which I found long to begin with. 3 Hours later I am still sitting in the service center waiting. Not once had my Service Adviser come over to me to mention what was going on with my car or that it would be longer than expected. I had to hunt him down myself and ask what was going on. Finally after I spoke with him he produced my paperwork and I had to see the cashier and get my keys from the Valet. Upon entering the Service area again to find a Valet I waited and waited and waited. I saw my car sitting outside but no one was there to hand over the keys. I went outside myself and found a valet talking with his friends. Got my keys and walked to my car myself. No one came over to remove the plastic from the seat or the floor mat. Horrendous service. I see now why you give complimentary manicures. A customer will spend all afternoon there getting a simple oil change. (No I did not want a manicure). Why go to a dealership for service when you can get an oil change in 15 minutes or under. There is absolutely no reason it should take more than 3 hours for an oil change and tire rotation. Having worked for Toyota and Lexus in the south for years in the Executive department, I am appalled at this type of customer service. More

The person who took care of me was very friendly and helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only t helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only took an hour I was pleasantly surprised. More

Leo always goes above and beyond to make sure my husband and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arp and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arpa More

As usual a very good experience. Andy was very communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. More

Had a steering problem--it was diagnosed and repaired quickly and correctly. Staff was courteous and explained all steps in the diagnostic process clearly and succintly. quickly and correctly. Staff was courteous and explained all steps in the diagnostic process clearly and succintly. More

Tabitha Diaz was an awesome service representative. He is friendly and knowledgable of the services provided, warrenty coverage, and vehicles. I would recommend this dealership. friendly and knowledgable of the services provided, warrenty coverage, and vehicles. I would recommend this dealership. More

From the minute I leased the car nothing has gone right. First I was over charged,didn't get what the promised me on my trade in & the left hand doesn't know what the right hand is doing. I call for the 1st First I was over charged,didn't get what the promised me on my trade in & the left hand doesn't know what the right hand is doing. I call for the 1st oil change. They give me an appointment which I bring the car in to find out. I haven't reached the 5000 miles to get the oil change & they tell me come back when I reach the 5000. The next day I get a call from the Customer service rep asking me how I enjoyed my oil change! Recently I receive a recall notice on my 2012 Camary stating the air condition hose is leaking into the air bag mecamisim & needs to be fixed. I call for an appointment .They tell me sometime in Jan. I told them I'd be away & needed to come in earlier. We set it up for Dec. 24th at 7am I said fine. The whole week before I get several email reminders & 2 phone calls to confirm my appointment . At 6pm on the 23rd I get a phone call from Dan stating my appointment has been canceled because there will be no machanics working that day & to bring it in "any" other day! Now I have to scramble to change all my plans. Today I get a letter from Advantage that " being a valued customer" they want to offer me a great deal on a new car & to trade in my 2012 for no money & keep my payment the same. But I have to deal with a choice of only 3 sales people. My orignal sales rep was not included! So I guess there giving poor old Rudy the screwing also! Buy or lease another car from these clowns again? In my dreams. I'm looking for another dealer so when my lease is up I don't have to go back to Advantage to turn it back in. More

I have been a loyal Advanatage Toyota Client for many years. I have recommended them to my family and friend who have also purchased and service their vehicles at Advantage Toyota. I have always been imp years. I have recommended them to my family and friend who have also purchased and service their vehicles at Advantage Toyota. I have always been impressed with their their Professionalism and their Dedicated Client Service. More