Advantage Toyota of River Oaks

Smooth process with coming in for an oil change Customer service representative Kevin made the process so smooth for me. I entered in the building & he immediately took care of me with no hesitation Customer service representative Kevin made the process so smooth for me. I entered in the building & he immediately took care of me with no hesitation. The wait for my service was not long at all. Great customer service Kevin! More

Great service and Wonderful hep!! Big s/o to Doc Hendricks!! Worked with me to find a car that I would love, and left with a car I love! Great service and was such a big help to me lea Big s/o to Doc Hendricks!! Worked with me to find a car that I would love, and left with a car I love! Great service and was such a big help to me leaving with a car! Great personality and checked up on me after I left to make sure everything was okay! More

Wow!!! experience Dan, you made my dream a reality through advantage toyota will recommend your simple but effective customer relation to bring home my "kiki" 2019 Toyo Dan, you made my dream a reality through advantage toyota will recommend your simple but effective customer relation to bring home my "kiki" 2019 Toyota corolla. thanks guys you are the best. More

Awesome experience I purchased a Toyota RAV4. My salesman, Fernando Alvarez, was outstanding in every way. He made my car buying experience wonderful. I traded in a 2 I purchased a Toyota RAV4. My salesman, Fernando Alvarez, was outstanding in every way. He made my car buying experience wonderful. I traded in a 2005 Camry, so it had been a very long for me. Kudos to Advantage Toyota for hiring such fantastic salesmen. What a memorable time. More

Awesome service! Very helpful and trustworthy guidance and service. Al knew just what we needed and Clyde was helpful with finances. Al also helped us stay within the Very helpful and trustworthy guidance and service. Al knew just what we needed and Clyde was helpful with finances. Al also helped us stay within the budget and didn't try to sell us nonsense. More

First time Toyota buyer We got the car we wanted for the payment we wanted-very happy. Our salesman Allen Vincent was a pleasure to deal with before-during & after the purch We got the car we wanted for the payment we wanted-very happy. Our salesman Allen Vincent was a pleasure to deal with before-during & after the purchase. More

First time buyer Al Vincent was very helpful and informative making sure that I got the best deal on the best car for my budget and what I was looking for. Overall a g Al Vincent was very helpful and informative making sure that I got the best deal on the best car for my budget and what I was looking for. Overall a great experience. I would highly recommend working with him. Claude Bossette was also very helpful making the rest of the paperwork process clear and smooth. More

Internet price not true etc etc. I showed a copy of this review to Advantage a week before posting it, to give the store manager or the owner a chance to reach out to me. No one from I showed a copy of this review to Advantage a week before posting it, to give the store manager or the owner a chance to reach out to me. No one from upper management did so. My advice: Stay away from this dealership. They are the sort that give car salesmen a bad name. We were lied to, first on the price Advantage listed on the internet and then by the salesman during the sales discussion. (Clearly, Advantage never intended to honor the internet price.) Management did not respond to my protests. Exhausted for having invested 6 hours getting to the store, negotiating and then waiting for the paperwork to be processed (and only at the end to discover the lies), I convinced myself that it was nevertheless a reasonable price for the car and went ahead and bought it. Further research when I got home suggests I paid way to much for the car. (I'm guessing that dynamic is part of the plan: Do whatever it takes to get customers in the door and then work the customer to get the price at which they are actually willing to sell the car.) Then, when I attempted to start the car just two days after I had bought it from Advantage, the battery was completely dead. At that moment, I realized that Advantage must have known of that problem with the battery before they sold the car to me - because, when I inspected under the hood before buying, I noticed that the red cover on the positive post was off. That seemed odd to me at the time. "Why was it not in place?" I wondered. Now I am certain it is because they themselves had had to jump-start the battery and had inadvertently left the cover off after doing so. Nevertheless, when I called about the bad battery, they would not take my word that it was a bad. Neither would they accept the diagnosis from my local AutoZone store; so they refused to pay for a battery replacement procured closer to my home. So I was forced to drive 1 and 1/2 hours to the dealership to have it replaced under warranty. (The service department confirmed that the battery was bad and replaced it.) Furthermore, while I was promised a car to use during my service appointment, I had to wait an hour for a dealership shuttle to take me to an Enterprise rental agency for the loaner vehicle. As a consequence, I missed an important meeting. (And when I was finally got to the car rental store, Enterprise had no cars available. Advantage might, at least, have given me one of their own cars to use.) So, as I said, stay away from Advantage Toyota of River Oaks. To those several people at Advantage with whom I dealt that have integrity, I suggest you consider finding another a company that shares your values. Thanks for passing this on, Mark. More

Pricing not as advertised....Feels like a scam I visited this dealer twice within the last month because they had the best pricing on the car I was looking at. This was completely deceptive though, I visited this dealer twice within the last month because they had the best pricing on the car I was looking at. This was completely deceptive though, because there is a significant additional charge added to the list price of all used vehicles for a glass coat and some other warranty item that you can't decline or opt out of. When asking the sales rep to confirm the total cost with those additional charges before running my credit, he disregarded that and 15 minutes later I had to go over and ask what he was doing to find my credit being run and them 'preparing' the pricing for me. I just wanted that question answered because with that added cost, it was higher than I wanted to spend. Very disappointed in the customer service there. More

Great experience...very helpful Awesome buying experience...Fernando was above and beyond to help us out...highly recommended...thank you so much would gladly be coming back for next Awesome buying experience...Fernando was above and beyond to help us out...highly recommended...thank you so much would gladly be coming back for next car purchase More