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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.5
579 Reviews

579 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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December 04, 2024

Kim and the technician solved my problem professionally and quickly. Always a pleasure to work with Kim More

by Jpollick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Dec 05, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We’re thrilled to hear that Kim and the technician provided you with quick and professional service. Your satisfaction is our top priority, and we appreciate your kind words! Looking forward to assisting you again in the future.

November 30, 2024

This place doesn't give a crap about you after your warranty expires. Asked them to perform warranty work while I was still in warranty but then of course, 3,000 miles after my warranty expired, they t More

by d_yakich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly
Dec 03, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

We understand your frustration and appreciate you taking the time to share your concerns. It’s disheartening to hear about your experience with your Jeep and the challenges you’ve faced with the warranty process. Your feedback about being proactive with your concerns but not receiving timely resolutions is something we take seriously. We’d like to ensure that your experience is reviewed further. Please reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com so we can better understand the situation and work towards a resolution.

November 27, 2024

Anthony was extremely helpful with my warranty issue. He kept me updated during the entire process and I received my vehicle very timely. More

by pbaird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 02, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the awesome review! We're thrilled to hear Anthony provided such great support with your warranty issue. Keeping you updated is our priority, and we're glad you received your vehicle promptly. Your feedback means a lot to us!

November 26, 2024

Kyle did a great job keeping me up to date and advising next steps, which is appreciated. More

by brett51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 27, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic feedback, Brett! We're thrilled to hear Kyle's support made a difference for you. Keeping you informed is our priority, and we’re glad you felt well taken care of. Your satisfaction means a lot to us!

November 26, 2024

The work was done as quoted, however, it took several days to get it done. We were under the impression that it would be done the same day. More

by liesl143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Kenney
Nov 27, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for your feedback. We’re glad the work met your expectations, but we apologize for the delay in completion. We strive for timely service and appreciate your patience. Your input helps us improve, and we hope to serve you better next time!

November 25, 2024

Kimberly was very helpful and thorough, kept me posted on the status of my repair work and made sure it was ready when promised More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
Nov 26, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic feedback! We're thrilled to hear that Kimberly provided you with excellent service and kept you informed. Our team is dedicated to ensuring a smooth experience, and your kind words motivate us to keep it up!

November 23, 2024

My service advisor Kyle always provides an exceptional customer experience. He keeps me up-to-date on progress and communicates with me when the vehicle is ready. More

by cjphx86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 25, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic feedback! We're thrilled to hear that Kyle is providing you with exceptional service and keeping you informed. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

November 22, 2024

Our interaction with the staff was not friendly. We felt that our concerns were met with skepticism. Very transactional experience and we will find a different dealership to work with next time. T More

by akman7099
Recommend Dealer
No
Employees Worked With
John
Nov 26, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

We regret to hear that your interaction with our team did not feel welcoming or supportive. Ensuring that every customer feels valued is incredibly important to us, and your comments will help us reflect on how we can do better. On a positive note, we're glad to know the speed of the repair met your expectations. We’d appreciate the opportunity to discuss your experience further and address your concerns directly. Please feel free to reach out to Jim Cole, our Service Manager, at 480-607-8580.

November 22, 2024

My vehicle was done when they said it would be. John Otero has always been great to deal with. More

by bladebumper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
Nov 25, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We’re thrilled to hear you had a great experience and that John exceeded your expectations. Timely service is our priority, and we appreciate your kind words!

November 22, 2024

Kyle was super helpful and made sure our new Jeep was taken care of. Thank you. More

by lynn.owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle was great!
Nov 25, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks, Lynn! We're thrilled to hear about your positive experience with Kyle. We always strive to provide excellent service and ensure our customers feel taken care of. Enjoy your new Jeep!

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