I went in to look at a Jeep, ended up buying one after a 4 hour process of arguing numbers and regretted not upgrading to the next model after 24 hours. I got ahold of my sales guy who worked it out for me to exchange it to the next one up but the GSM said no. Tried calling him myself and left messages but he wouldn’t return my calls, I went into the dealership and told him how much of an issue it’s been for me and he just said no because it was my decision. Not because he couldn’t but because he didn’t want to. Then he offered to take it as a trade so I could buy the other one but I’d lose thousands on a 3 day old car. Very disappointed, they give you all this bologna about how they want to keep their customers for life and whatever but don’t actually want to help you in any way.