Airpark Chrysler Jeep Dodge RAM

On June 11th, 2021, I purchased a 2016 Dodge grand caravan from Airpark Dodge Chrysler Jeep in Scottsdale. My salesman was Chip Frazier. On June 14th Chip texted me and told me the car never went through emissions and that he was going to drive out to my house to take care of it, which he did. On July 3rd, the tire pressure light came on, so I took it into the tire shop down the street from my house to see what it was. At that point there was no reason to bring this into the dealership, which is 45 minutes from my home, for a tire pressure light. Upon the inspection of my vehicle, Big O Tires said that all 4 tires had dry rot and that I needed all of them to be replaced. I had never heard of dry rot tires, so I asked them to show me which they did. The tire shop told me that the tires were unsafe to drive on which was all I needed to hear seeing as I am currently 7 months pregnant and have a 3-year-old, a 2-year-old and a 10-month-old and will not put their safety at risk. Before approving the tires to be put on the vehicle I texted my salesman, Chip, and got no response. I then called the dealership and was told there was no one available to speak to regarding the tire replacement. They let me leave a written message and said someone would get back to me. Seeing as I was not going to load up my 3 children and drive 45 minutes in an unsafe vehicle, I made the decision to have the new tires put on. On July 5th, I called the dealership again since I had not heard back from them and I spoke with Blake Hewitt, a sales manager, who was so unprofessional and rude the entire phone call. He wouldn’t let me get a word in and yelled at me when I tried to explain the safety issue and the fact that I couldn’t have driven the car to the dealership in its condition at the time. I then asked to speak to his supervisor who he told me wouldn’t be in the dealership until 2pm and that he didn’t have a voicemail that I could leave a message on. He also mentioned that their desks were right next to each other. At 2pm I called and spoke with his supervisor, Chris Drobney. He seemed very understanding and even mentioned that he too would not have put his children’s safety at risk with the 45-minute drive. He led me to believe that we would reach a resolve. He gave me an email address to send the car inspection and bill to and never once mentioned if I had the damaged tires in question. On July 7th I reached back out to Chris since I had not heard back from him, and he said he was “getting through the red tape but I’ll get it taken care of.” To me, this sounds like a promise to resolve and that was how I perceived it. On July 14th, after not hearing back from Chris or anyone at the dealership for that matter I reached out and wrote another email which I got no response to. I then called several times and spoke to several “managers” and various salespeople, left messages and was never given a call back. On July 20th I called again and spoke to a Santiago who told me Chris and the GM were in a meeting therefore neither of them could speak to me, but he was reading a message from the GM that said he would be happy to help me out if I could produce the 4 dry rotted tires that had been taken off my vehicle 3 weeks prior. This was an impossible request to give me, and I am sure they are aware of that seeing as they are in the car industry. I called the tire shop just to confirm this was an impossible request and they laughed and said that is not their protocol and they dispose of their tires nightly. Had the dealership gotten back to me the day I tried to resolve the issue in the first place I may have been able to produce the bad tires, but they waited 3 weeks to request the tires which was impossible. On July 21st I called the dealership again and was finally able to speak with Chris since he was the person who answered the phone. He tried to go back on everything he had promised me earlier and started to state that I am trying to scam them. We ended up leaving the conversation with him going to speak to the GM about at least covering the cost of the tires and that he would give me a call right back. I was not called back. On July 22nd I spoke to another sales manager, James Piazza, who said he was told by the GM that if I came to the dealership, they would get it taken care of. I confirmed with him several times that we would finally have a resolve to this matter seeing as I would be driving 45 minutes with my 3 children, and he was extremely confident this is what I needed to do. On July 23rd I drove to the dealership with my 3 children and was greeted by Glen Drobney, the GM who shook my hand and said “I’m sorry you felt the need to file a complaint with the better business bureau, but I am not giving you a dime…” I was shocked. Not only was I told to come to the dealership to have the issue resolved but to be met with this kind of approach was shocking. He would not let me explain the situation and how I have tried countless times to speak with him for a resolve but told me that I was unwelcome at the dealership and to leave. It was a complete bait and switch tactic and I have the emails, text messages, call logs and bills to corroborate my claims. Today’s experience left me bewildered by the lack of professionalism and the level of unethical business practice. I feel that I was lured into a trap today by being told to come to the dealership for a resolution and being greeted by Glen Drobney who threatened to call the police if I didn’t leave. I am going to believe that this is not acceptable business practice and that this is isolated to Glen Drobney, the GM of this dealership. After doing my research on this dealership I have come to find that I am not the first person the be wronged by them and they have more 1-star reviews than they do anything positive. It’s unfortunate that this business can conduct its daily activities with its blatant lack of respect for its customers. I am not the first, but I do hope that I am the last.

Terrible experience. Complete disregard to the customer. Sales manager Blake Hewitt was completely unprofessional, rude, disrespectful, and lacks integrity. I will never buy a vehicle or service my vehicle at Airpark Jeep ever again and would never recommend anyone would give them business. I would give zero stars if possible. I deeply regret doing business with Airpark Jeep because of Blake Hewitt. Very unfortunate and unnecessary.

Three calls leaving detailed messages with a live person and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedule. No response. Previous customer for many years. What is going on? This is a broken business model. Maybe add a metric that grades advisers on calling back customers and scheduling service. Good luck sorting it out. Going elsewhere.

Unfortunately this is the worst dealership i have hate the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% of the total time of ownership this vehicle has been at their service shop" we would have it towed elsewhere but unfortuantely this is the closest dealer to our house so it is what Chrysler will cover for towing. in all 4 trips to the service center the technicians were clearly unhappy to have us there, unresponsive to all calls, voicemails, emails, and would routinely give us false information when we drove the 55 miles to go see in person what was happening with our vehicle. We have dealt with Scott Randall most recently who has blatantly lied to us several times regarding what is happening with our vehicle, in addition while stating in verbal conversations that he would provide us with a detailed list of all troubleshooting steps and services done on the vehicle over the past 55 consecutive days and counting, he has failed to provide this list while Mike at the service center who i can only ascertain is the floor manager and Scotts boss, has outright refused to provide us with this information. The vehicle has been brought in because the motor shut of in the middle of the road and upon attempting to turn it back on, had significant resistance against the starter and a knocking noise "either it threw a rod and its rod knock, or the timing chain failed and its having piston to valve contact" regardless the symptoms were obvious enough that any technician with even a small amount of knowledge should have been able to diagnose and resolve the issue rather quickly. Or so you would expect. 55 days later they still have yet to so much as attempt to turn the motor by hand to verify that it has resistance internally, or to remove any component of the motor and troubleshoot/diagnose anything beyond what they can plug in a scanning tool and see. 6 weeks of fighting with them, wasted time driving to/from the dealership, and extreme hassle due to loosing our house to a fire and being unable to move out trailer, horses, or racecars, and we are STILL being stonewalled by the dealership. the service tech refuses to answer the phone or call back, responds to emails very occasionally and ignores most of the questions askes, and refuses to provide us with any real information. Chrysler is also making it difficult to have this vehicle simply replaced as it is a lemon and qualifies both under state and federal law for a buyback, forcing us to look into spending yet another lengthy and frustrating amount of time at arbitration just to get them to do what they are legally obligated to at this point. I would not recommend ever spending money at a dealership as shady as this one.

Airpark Chrysler sales man Mario Perez is very kind and emphatic..I walked in requesting a dodge Ram 1500, Mario made his magic. Thank you Mario Perez!

Very good experience. Dan Schmitt was knowledgeable and was able to direct us to fill our needs. He went over an above what we expected and spent a great amount of time working with us. When we are looking for our next Jeep I will deal with him. Airpark is the place to buy!

Excellent experience!! I’ve been shopping for a Jeep…Dan Schmitt has been the most helpful salesman I have ever dealt with!! He answered every question knowledgeably and thoroughly. I highly recommend going to Airpark and asking for Dan if you’re in the market for a Jeep!! Marie Baker—a very satisfied customer!!

Really liked the service. Robert Brinkman was fantastics to work with. There was no high pressure sale. We absolutely love our new Dodge ram. Thank you all.

Horrible service department and now a horrible sales staff using bait and switch e mails and mailings offering deals on vehicles they don’t have I spent 2 months waiting for them to honor their offer they just jerked me around

I don't think anyone at this dealership cares about selling cars that much. Long story short.. ~9+ hours total time sitting at this dealer trying to buy two cars, and it's still not over! ~5 weeks ago, was there for ~3 hours waiting for them to find inventory, looking for keys, trying to find the manager who could appraise my trade-in, waiting for paperwork, waiting to negotiate numbers.. Just waiting. A lot of waiting. 3 hours of waiting.. We weren't able to make a deal, and we decided to part ways. The manager was apologetic over how long the whole process took. "No problem", Every business has a rough day when nothing seems to go right. I won't hold it against them. Yesterday, I went back, because they had EXACTLY what I wanted in stock. They also had another older used car I wanted for my daughter! Again - so much waiting. At the 90 minute mark, they finally managed to find the FIRST car I was after. (Yes, I'd been there for an hour and a half and FINALLY got to actually see the first car I was interested in). Lost keys, couldn't find what lot they were on, you name it. "Okay", I thought, "but surely this will change once I'm ready to look at the brand new Jeeps.. after all, brand new Jeeps are what they do!" Well, another hour later and they still couldn't locate the Jeep I wanted that was in stock. I told them I was just going to leave. At 6:30pm, I finally jumped in a car WITH the salesman, and we started driving around their lots looking for it. Thanks god I did, because he was convinced it wasn't in this one lot -- when I saw it as he was driving off. "WAIT! What's that white one over there?"... "I don't know"... "Is it for sale?".. "I don't know"... "Can we go look at it?".. "Sure." It was the Jeep we were looking for. Except he didn't have the key for it. (Why didn't he grab the key before we left?) So we waited.. NO LIE.. another 40 minutes while he drove back to the dealership to find the key. (It was lost, apparently). Whatever. Then we found out it was in "Shipping mode", so low speed only, and no gadgets work. Whatever. We drove it anyway. Said, "We'll take it!". By now it was 7:15pm. (~4 hours after we arrived, we finally completed the test drive!). Surely once we're READY TO BUY, this will get smoother, right? No. More waiting. Another hour in fact, while numbers got sorted out. Trade-in evaluated. On and on and on.. it's now 8pm, 5 hours in, and I still haven't even seen paperwork, or even an offer on the trade. I still don't even know if we're doing this deal or not. I texted the sales guy and said we were getting hungry, and could we take off for a bit to get some food. He said it would only be a few more minutes. We waited.. Became hangry. (Not gonna lie, when we mentioned being hungry, I really thought the manager would walk out with a gift card for dinner or something, but we never even met the manager.) They asked if we would mind taking one of their loaners. No problem!!... Except he then disappeared for 20 minutes looking for keys and a plate. Shoot me!!!!!! We FINALLY left with the promise that when we returned, everything would be ready, and all the paperwork would be ready to sign. Nope. When we got back, no progress had been made. FYI, AT NO POINT during this entire process did we receive an apology, or an acknowledgement, that this was unusual. Radio silence on this being major messed up. And then... 6 hours and 20 minutes after we arrived, they were finally ready. We signed. THEN we were informed that the brand new Jeep couldn't be taken home because they couldn't figure out how to get it out of "shipping mode", but we could still take the other car home, and they would deliver the Jeep to me bright and early the next morning. We were exhausted. Fine. Whatever. It's now noon the next day. Well past "bright and early", and the vehicle is still not here. Will it ever arrive? God only knows. ... And still, not even so much as an apology that this whole process has been utter xxxx.. or any attempt to make it right. Stay!!!! The xxxx!!!!! Away!!!!!!!!! (Just to add.. this wasn't the fault of my poor sales guy.. he did great through the process)