I don't think anyone at this dealership cares about selling cars that much.
Long story short.. ~9+ hours total time sitting at this dealer trying to buy two cars, and it's still not over!
~5 weeks ago, was there for ~3 hours waiting for them to find inventory, looking for keys, trying to find the manager who could appraise my trade-in, waiting for paperwork, waiting to negotiate numbers.. Just waiting. A lot of waiting. 3 hours of waiting.. We weren't able to make a deal, and we decided to part ways. The manager was apologetic over how long the whole process took. "No problem", Every business has a rough day when nothing seems to go right. I won't hold it against them.
Yesterday, I went back, because they had EXACTLY what I wanted in stock. They also had another older used car I wanted for my daughter!
Again - so much waiting. At the 90 minute mark, they finally managed to find the FIRST car I was after. (Yes, I'd been there for an hour and a half and FINALLY got to actually see the first car I was interested in). Lost keys, couldn't find what lot they were on, you name it.
"Okay", I thought, "but surely this will change once I'm ready to look at the brand new Jeeps.. after all, brand new Jeeps are what they do!"
Well, another hour later and they still couldn't locate the Jeep I wanted that was in stock. I told them I was just going to leave. At 6:30pm, I finally jumped in a car WITH the salesman, and we started driving around their lots looking for it. Thanks god I did, because he was convinced it wasn't in this one lot -- when I saw it as he was driving off. "WAIT! What's that white one over there?"... "I don't know"... "Is it for sale?".. "I don't know"... "Can we go look at it?".. "Sure."
It was the Jeep we were looking for. Except he didn't have the key for it. (Why didn't he grab the key before we left?)
So we waited.. NO LIE.. another 40 minutes while he drove back to the dealership to find the key. (It was lost, apparently). Whatever. Then we found out it was in "Shipping mode", so low speed only, and no gadgets work. Whatever.
We drove it anyway. Said, "We'll take it!". By now it was 7:15pm. (~4 hours after we arrived, we finally completed the test drive!). Surely once we're READY TO BUY, this will get smoother, right?
More waiting. Another hour in fact, while numbers got sorted out. Trade-in evaluated. On and on and on.. it's now 8pm, 5 hours in, and I still haven't even seen paperwork, or even an offer on the trade. I still don't even know if we're doing this deal or not.
I texted the sales guy and said we were getting hungry, and could we take off for a bit to get some food. He said it would only be a few more minutes. We waited.. Became hangry. (Not gonna lie, when we mentioned being hungry, I really thought the manager would walk out with a gift card for dinner or something, but we never even met the manager.) They asked if we would mind taking one of their loaners. No problem!!... Except he then disappeared for 20 minutes looking for keys and a plate. Shoot me!!!!!!
We FINALLY left with the promise that when we returned, everything would be ready, and all the paperwork would be ready to sign.
Nope. When we got back, no progress had been made.
FYI, AT NO POINT during this entire process did we receive an apology, or an acknowledgement, that this was unusual. Radio silence on this being major messed up.
And then... 6 hours and 20 minutes after we arrived, they were finally ready. We signed.
THEN we were informed that the brand new Jeep couldn't be taken home because they couldn't figure out how to get it out of "shipping mode", but we could still take the other car home, and they would deliver the Jeep to me bright and early the next morning. We were exhausted. Fine. Whatever.
It's now noon the next day. Well past "bright and early", and the vehicle is still not here. Will it ever arrive? God only knows.
... And still, not even so much as an apology that this whole process has been utter xxxx.. or any attempt to make it right.
Stay!!!! The xxxx!!!!! Away!!!!!!!!!
(Just to add.. this wasn't the fault of my poor sales guy.. he did great through the process)