Airpark Chrysler Jeep Dodge RAM - Service Center

Customer service as it should be! From the scheduling, to shuttle assist, to standard oil servicing and a recall, through payment of the bill, I was treated with respect and as though From the scheduling, to shuttle assist, to standard oil servicing and a recall, through payment of the bill, I was treated with respect and as though I was the only customer of the dealership. Mt service Advisor Jon Kenney was professional and knowledgeable and willing to fully explain the procedure and the process. Even when I inquired as to whether the dealership had a military discount as standard operating procedure, he was willing to ask the proper authorities, I've been using this dealership since relocating to Arizona three and a half years ago; and will continue that relationship, while recommending it's service, More

Customer Service My Service Advisor Mike Doyon providesd excellent service! He communicated with me every step of the process and delivered the vehicle at the schedule My Service Advisor Mike Doyon providesd excellent service! He communicated with me every step of the process and delivered the vehicle at the scheduled time. He made sure the vehicle was washed following a monsoon storm! More

Poor customer service They forgot about me! They had dropped me off down the road while I waited. John stated it would take 1.5 - 2 hours. John stated that he would call They forgot about me! They had dropped me off down the road while I waited. John stated it would take 1.5 - 2 hours. John stated that he would call me when my vehicle was ready and send an Uber to get me. Two hours into waiting, I called my service advisor. No return call. I called back 20 minutes later. Still no call back. I called a 3rd time. No one available to speak with me. I then took it upon myself to call an Uber to take me to the dealership. Upon arrival, I learned that my vehicle had been completed at 3:11pm. I was now 4:45pm. The service advisor, John Kenney, never returned my call (s). Never acknowledged me when I arrived at the dealership - me, clearly upset. The lady in the office was kind (D. Sandoval) and tried to help. More

AC repair My experience the service center has been horrible on multiple occasions. Most recently, I set a 9:00 appointment for 6/27 to get the AC and a malfunc My experience the service center has been horrible on multiple occasions. Most recently, I set a 9:00 appointment for 6/27 to get the AC and a malfunction light looked at. I brought it in and was going to wait but John Marino said it would be a few hours, so I left and he agreed to call me after it was looked at. By 3:00, I had not received a call so I tried to contact him but he could not be located so I left a message to call me back. At 4:00, I called again and he still could not be located. I said I needed a call back ASAP as I was coming to pick it up at 5:00. I finally received a call back at 4:45 from John. He claimed that it was being looked at but the cause of the issue could not be determined and he asked if I was able to leave the vehicle or bring it back the next day but neither of these was an option. I picked up the vehicle to find out from another service person that the vehicle had not even been looked at yet. This exact same situation happened with another vehicle of mine about a year ago with Doug Chapman at this service center. I had assumed it had was a one-time scheduling error or something but realize this now that this is a common excuse used with the customers. I have purchased my last 3 vehicles from this dealership and I am loyal to Chrysler and Dodge. They are the closest Chrysler/Dodge dealership to my home but I set an appointment with Chapman which is much farther away. The issue was fixed in under a day and I was continually updated about what was being done and when it would be ready. The repairs were done for less $ by Chapman than what Airpark said it would cost to just diagnose the problem. I will be taking my vehicle purchases and service needs elsewhere. More

Recommend Best part about this dealership? Availability for service appointments! Provided an appointment within 48 hours by Nikki. Called another dealership fi Best part about this dealership? Availability for service appointments! Provided an appointment within 48 hours by Nikki. Called another dealership first & was offered an appointment 10 days out. Arrived at dealership. Greeted by Leon, my customer service rep, immediately upon arrival. Enjoyed the great waiting area (water, coffee, donuts, popcorn) comfortable furniture. When my service was done, Leon escorted me back to my car. Although my service was routine, car’s running great. Will come to Airpark for future service needs. More

Very helpful and friendly Amazing customer service! Made it a very easy and comfortable experience. The service advisor, Leon went above and beyond. He was extremely helpful th Amazing customer service! Made it a very easy and comfortable experience. The service advisor, Leon went above and beyond. He was extremely helpful throughout the process. More

Bob was great I had a great experience taking car in for Jeep recall. It took very little time and the customer service was great. Thank you Bob I had a great experience taking car in for Jeep recall. It took very little time and the customer service was great. Thank you Bob More

Great service Patrick Tank was my contact and he was great very helpful and willing to get the job done I always bring my vehicles here I have a 2012 Dodge Longhor Patrick Tank was my contact and he was great very helpful and willing to get the job done I always bring my vehicles here I have a 2012 Dodge Longhorn and a 2013 Dodge Challenger Keep up the good work More

Best dealership Service Dept Best service experience I’ve had with a dealership! They are very helpful and considerate of my time. The whole service process used to be stressful a Best service experience I’ve had with a dealership! They are very helpful and considerate of my time. The whole service process used to be stressful and timely. Highly recommend my Jeep dealership and advisor! More

Saved me hundreds of dollars! Jason provided a much more cost effective way to address my headlight issue. He saved me hundreds of dollars! That’s the way to build trust!! Jason provided a much more cost effective way to address my headlight issue. He saved me hundreds of dollars! That’s the way to build trust!! More