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Airpark Chrysler Jeep Dodge RAM - Service Center
Scottsdale, AZ
505 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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505 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center
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June 11, 2015
They thoroughly discussed my concerns. As mentioned, they discussed my concerns and pointed out other things that needed attention, along with advise as to which was priority and which coul As mentioned, they discussed my concerns and pointed out other things that needed attention, along with advise as to which was priority and which could be delayed safely. More
by Jreplogle
Employees Worked With
Tia Murphy
June 07, 2015
service department is shameful We purchased a fiat and have our jeep serviced here. The service turnover is crazy, we have had 4 different agents! Doyle, the Service Director, take We purchased a fiat and have our jeep serviced here. The service turnover is crazy, we have had 4 different agents! Doyle, the Service Director, takes no accountability for promises/commitments his employees make. They miscalculated the expiration on our warranty, sending us home without the work done because they were busy and we "supposedly" had time left on our warranty. WRONG! Our warranty expired, we were told they would still honor since it was their fault. Now Doyle doesn't return calls (5 and counting), is conveniently in meetings when we are there... This is truly shameful. More
by melissa21
Employees Worked With
Doyle, Bill
June 01, 2015
Oil Lube and filter and Zatek finish The carwash and Zatek application couldn't be done the last time and machine was finally working. The only thing was Recall on rearwindow switch The carwash and Zatek application couldn't be done the last time and machine was finally working. The only thing was Recall on rearwindow switch More
by stcruzzer
Employees Worked With
Seth Duval
May 13, 2015
Professional and Courteous. They said what they were going to do in a timely manner. Professional service personnel. All employees were courteous and helpful. I will return fo They said what they were going to do in a timely manner. Professional service personnel. All employees were courteous and helpful. I will return for future service. Seth, the service adviser was awesome. More
by thomaspopa
Employees Worked With
Seth and the Gentleman in the Parts department--David, I think.
April 30, 2015
Recall I had a recall on my 2013 Dodge Challenger. The potentially defective part was replaced in a very short time and I was on my way. There was no charge. I had a recall on my 2013 Dodge Challenger. The potentially defective part was replaced in a very short time and I was on my way. There was no charge. More
by Challenger
Employees Worked With
Joe Mcanally
April 20, 2015
Knocking noise in my 2015 Jeep Grand Cherokee Overland I had this knocking creaking noise in my 2015 Jeep Grand Cherokee Overland. It intermittently happened when I accelerated from a stop, and was real b I had this knocking creaking noise in my 2015 Jeep Grand Cherokee Overland. It intermittently happened when I accelerated from a stop, and was real bad in the mountains. The Service Director Doyle Buckmaster and his team resolved the issue and I am very satisfied with the EXCELLENT service at Airpark Jeep. More
by Grant
Employees Worked With
Doyle Buckmaster and Lissa Madison
March 30, 2015
service center great customer service and very friendly staff took care of my maintenance in a very efficient way would recommend them to everybody. William was very great customer service and very friendly staff took care of my maintenance in a very efficient way would recommend them to everybody. William was very proficient and knowledgeable More
by will G
Employees Worked With
william wardingley
February 14, 2015
Excellent customer service experience Excellent service. courteous.professional.always helpful.mindful of your time to get the work done correctly.highly recommend this location. total opp Excellent service. courteous.professional.always helpful.mindful of your time to get the work done correctly.highly recommend this location. total opposite experience at Arrowhead location. left there b/c of soo many problems. so glad I brought my dodge here. More
by mimi
Employees Worked With
Mike
January 22, 2015
10 year relationship --and still going I built my 2005 Chrysler 300C at Airpark in mid 2004 and was driving it in June of that year --over the years their service has been great,,,vehicle r I built my 2005 Chrysler 300C at Airpark in mid 2004 and was driving it in June of that year --over the years their service has been great,,,vehicle recalls,,,everyday service,,,even repairs that cost some $$$ all handled professionally-- never felt like I was treated anyway other than top notch--I would not consider going to any other dealer ---the employees have all been great over the years--I am listing my current service advisor More
by jrmrinaz
Employees Worked With
Aaron Baez
January 15, 2015
Poor Service I had a very poor experience with the service department at Airpark Dodge Chrysler Jeep today (1/14/15). I scheduled an appointment for 7:40am this m I had a very poor experience with the service department at Airpark Dodge Chrysler Jeep today (1/14/15). I scheduled an appointment for 7:40am this morning for an oil change on my 2014 jeep. When I dropped my jeep off with the Service Advisor I was not given a time when the jeep would be ready but instead was told he would call me. Since I was back in the area around 10:30am and my jeep was only scheduled for an oil change I called the Service Advisor to determine if my jeep was ready for me to pick up. I left a voicemail message. I never received a call back. At 2:30 I was in the area again and this time instead of calling the Service Advisor directly I called the main service number. After waiting on hold for over 5 minutes and spelling my name 3 different times for the person who answered the phone, she finally found my account and told me that she was not sure if my jeep was ready or not and that my Service Advisor was busy with another customer but would call me back. I never received a call back. At 4:00pm my wife dropped me off at the dealership. I found the Service Advisor who told me that my jeep was ready but still needed to be washed which would take 10 minutes. 20 minutes later the jeep was finally ready for me to drive away. When I asked the Service Advisor why he did not return my calls he stated that he received my voicemail message but does not typically have time to call his customers back as he is too busy. He then said that he did not receive my second message. More
by dscheven
Employees Worked With
Aaron
