Airpark Chrysler Jeep Dodge RAM - Service Center

Only had an oil and filter change, but the level of business doesn't seem to effect the level of customer service. It was outstanding. Many places look at this type of work as an inconvenience. Not so business doesn't seem to effect the level of customer service. It was outstanding. Many places look at this type of work as an inconvenience. Not so at Airpark. Super friendly, professional and highly recommended. More

Service has been frustrating so far. I have on 2 occasions used the online service request form and both times it has failed. I have received confirmation of my request, so I know I filled the form occasions used the online service request form and both times it has failed. I have received confirmation of my request, so I know I filled the forms out right. I drive from Tucson to Phoenix to get the service done because I was really impressed with the sales portion of the dealership during the purchase of my vehicle. This usually results in a hotel stay for one night. The 1st service appointment, when I showed up I was told they couldn't find my reservation in the system. I was at the dealership at 7A to drop it off and it needed service to include re-torque of the suspension lift kit. I was told it should be done around 12N. I showed up at the dealer around 2P and was told they didn't know if it had been done the mechanic had already gone for the day. They claimed it had been serviced and provided a complimentary service for the delay. I appreciated that very much and that prompted me to decide to try service there again. This time I made the online request 2 weeks in advance and received the confirmation email. I called on Monday before the Saturday service to confirm and was told I was not in the system. I was told they were booked Saturday, but they would fit me in anyway and I advised them I needed to get back to Tucson Saturday night so that is why I schedule early morning appointments on Saturday to give them enough time to service it. I dropped the Jeep off @ 7A and was asked what I wanted done. I was told my service manager was busy, so another service person took my request. I asked to have the oil changed, suspension re-torque, the freedom top adjusted and the tires rotated and balanced. The service person said with a condescending tone and said they would not balance them unless I knew I "threw a weight or the tires were cupping". After not hearing from the dealer all day I called at 3:45PM to check the status of the vehicle, knowing the dealer closed at 5P and I had to get back to Tucson. I was told they were still working on it and did not know if it would be done by closing time. I told them I needed it to get back to Tucson, and was told the service representative would call me back. He did and told me they were still adjusting the Freedom top for the squeak, but I should head down to the dealer because they close at 5P. When I arrived the service representative told me they worked on the top, but "its a Wrangler with a Freedom top and that's what they sound like". I said it just started making the noise and had not done it prior to this, he said "there's all kinds of stuff on the internet about it, that's they way they are". I find this highly unacceptable, if in fact they know about it why haven't they found a fix for it, and it has to be something that changes or wears over time since it didn't do it for 10 months prior to this time. If it would have rattled and squeaked like this when I was looking for a vehicle I wouldn't have bought it so there must be some solution. Overall a bad experience in the service area at this dealership. More

In reference to Service writter DAVE MOSS - hire more like him, his costumer service skills are awesome, he makes you feel as though he is actually listening to you and your issues or concerns. Not only like him, his costumer service skills are awesome, he makes you feel as though he is actually listening to you and your issues or concerns. Not only was Dave able to get my parts in a timely manner but he was abe to get me in quickly to get them installed and during my install he noticed that I was close to my mileage for an oil change, he was able to get that changed for me during the same visit, Talk about Service.. Thank you Dave Keep up the good work, and I will see you for my future services. Mr. Roger Ceraolo 2007 Dodge Mega Cab 4x4 More

John was, as always, friendly, courteous, thorough and prompt. Our Grand Cherokee was ready when promised with our repair concerns addressed and our 30K services performed. We are leaving town today dri prompt. Our Grand Cherokee was ready when promised with our repair concerns addressed and our 30K services performed. We are leaving town today driving this vehicle and will be much more at ease knowing it was properly repaired and serviced yesterday prior to us being on the road. Thank you John. More

John has been my service writer for 5 years. He has a fantastic attitude. He is prompt to return phone calls. John gets the job done and returns the vehicle when he says he will. No matter how crowded it fantastic attitude. He is prompt to return phone calls. John gets the job done and returns the vehicle when he says he will. No matter how crowded it is, John treats you like you are the only person there. More

From the time I first met Fred when looking for a new From the time I first met Fred when looking for a new truck he has been so very helpful through out this whole purchase. I had a couple of small pr From the time I first met Fred when looking for a new truck he has been so very helpful through out this whole purchase. I had a couple of small problems with the new truck and Fred saw to it that it was taken cre of on my first return trip to Airpark Dodge. I brought the truck in for the first oil change service and Mike saw to it that it was done in a timely manner. Both Fred and Mike did everything they could to see that I was taken care of in a very professional manner. I would recommend your dealership to anyone. Malcolm J. Stinson Jr. More

My husband works for Rochester Jeep Chrysler in Michigan, and I know the General Manager very well. I had a service request for my Chrysler Town and Country and was given four local dealerships after just m and I know the General Manager very well. I had a service request for my Chrysler Town and Country and was given four local dealerships after just moving in the area. I mention this because I am familiar with service at dealerships all throughout the state of MI since my father had "B" lots and was one of the first wholesalers in MI. Was I fortunate to discover Airpark first. Airpark is superior in service, friendliness, timeliness, honesty, integrity, and genuine customer care. Maureen called me, (the Dodge Chrysler Jeep Service Manager), and provided her mobile number as well as business, leaving the message that "my car had a home here in Arizona." She referred me to Roger Bowers, Jr. who is by far one of the best, most courteous Service Advisors I have ever met. I was starting a new job and trepidatious about my car stalling out at lights since it was recently shipped from MI. Roger gave it a most thorough and detailed analysis that was second to none. I am forever grateful for the technical service and care he provided. I am also in the market for a used car. Roger referred me to Nate Schwan, who listens, identifies, and delivers. Nate is a seasoned and extremely intelligent Sales Professional, and it was a pleasure to meet him. Within less than a week, he has found the car that I've been looking for, at a price I haven't been able to find anywhere. If you are new to the area, like I am, do not patronize, frequent, or look any further than Airpark Jeep Dodge Chrysler. It's conveniently located, from Service to Sales they are truly the best. You will not be disappointed, and as Maureen, Supervisor of Service said, "you'll find a home for your car for life". You will want to remain with trusted professionals such as Maureen, Roger, and Nate - because they're reliable, expeditious, friendly, knowledgeable, and a pleasure to work with. Thank you again for making my experience so seamless. Shelia McQueen Fountain Hills, AZ More

Sometimes us Jeepers have an odd request here and there. I approached Micheal and asked if he would be able to help me get a couple bolts loosened in tough to reach places on my Wrangler this afternoon. Wi I approached Micheal and asked if he would be able to help me get a couple bolts loosened in tough to reach places on my Wrangler this afternoon. Without hesitation he went above my expectations. Without the proper tools I likely would have spent most of the afternoon getting them out. Thanks Airpark! More

I have a long relationship with your dealership for both sales and service. Just this past Saturday, I had an 8:30 appointment (that was made well in advance) for a simple oil and filter change on my 2008 sales and service. Just this past Saturday, I had an 8:30 appointment (that was made well in advance) for a simple oil and filter change on my 2008 Grand Cherokee. My daughter took the GC in for me on Saturday, and she made sure that they knew we had an 8:30 appointment. They made her wait almost 2 hours for a simple oil and filter change. If that had been me that had been forced to wait that long, I would have certainly gone looking for the General Manager of the dealership. As I mentioned at the beginning, I have been using your dealership for a number of years, and haven't had any issues. Then my daughter goes in and is forced to wait an unreasonable length of time, even though she had an appointment. I am very disappointed in Saturday's service. Jim Kusbel More