Airport Ford
Florence, KY
Filter Reviews by Keyword
By Type
Showing 175 reviews
2019 Edge Worked hard to get the 2019 Edge SEL I wanted at a good price. Thank you for a great experience looking for my new car. Worked hard to get the 2019 Edge SEL I wanted at a good price. Thank you for a great experience looking for my new car. More
2017 Explorer Great service as usual. Work was completed as requested and on time. I have been using Airport Ford for many years and will continue doing so. Great service as usual. Work was completed as requested and on time. I have been using Airport Ford for many years and will continue doing so. More
2nd car purchase This is a second Ford Escape that I have purchased in the last two years the first was for myself the second one was for my daughter-in-law on my son This is a second Ford Escape that I have purchased in the last two years the first was for myself the second one was for my daughter-in-law on my son More
Great We went to Airport Ford just to look around last Saturday but the Explorer jumped out and caught our eye. I can sum up our experience easily — great v We went to Airport Ford just to look around last Saturday but the Explorer jumped out and caught our eye. I can sum up our experience easily — great vehicle, great price and great service. More
Friendly staff, quality work Took my F150 in for oil change and tire rotation, had to change my original scheduled day, staff was easy going and did whatever they could to get me Took my F150 in for oil change and tire rotation, had to change my original scheduled day, staff was easy going and did whatever they could to get me in after having to change my appointment. More
New truck I was very pleased with the way Airport Ford treated me on the purchase of my new F150. The sales team did everything I asked of them , I was in and o I was very pleased with the way Airport Ford treated me on the purchase of my new F150. The sales team did everything I asked of them , I was in and out in a timely fashion no back and forth trying to negotiate, I would definitely recommend them. More
Routine maintenance and recall service. We took the truck in early and left it so they could do the routine maintenance and take care of two recall notices. They did the work and called us We took the truck in early and left it so they could do the routine maintenance and take care of two recall notices. They did the work and called us the afternoon before we expected to get it. Thank you for the service over the year end holidays. More
Did Good job getting my truck in and out quickly Took my truck and I miss my appointment for for half hour but they did great job getting my in and out quickly. thank you Took my truck and I miss my appointment for for half hour but they did great job getting my in and out quickly. thank you More
Excellent service Service was above and beyond excellent; got the car I wanted Lincoln MKC Reserve 2016 :) truly the smoothest sale I had ever experienced! Thank you!! Service was above and beyond excellent; got the car I wanted Lincoln MKC Reserve 2016 :) truly the smoothest sale I had ever experienced! Thank you!! More
Ford Airbag recall I took my Mustang in for an air bag recall. When I got my car back the decorative plate that covers the air bag on the passenger side was no longer f I took my Mustang in for an air bag recall. When I got my car back the decorative plate that covers the air bag on the passenger side was no longer flush with the rest of the dash board. It was all perfectly flush when I took the car in. At this point, because I did not know what was going on behind this cover, I was afraid to push on this piece of dash board for fear that it would cause the airbag to go off. When I called Airport Ford and explained the situation I was told they would take a look at it, but at the same time, I was also told that it may not have been caused by anything Airport Ford did. Again, I had to take time off work to take my car in. Then while I was waiting, I was given a lengthy explanation about how the glue on the decorative cover had somehow separated and this was causing the edge of the cover to flair out (not Airport Fords fault) and I was told they would do their best to "re-glue" the piece for me (as if they were doing me a favor). Now this time when I got my car back the cover was still not flush, not like it had been before Airport Ford worked on it, and in addition to the air bag cover protruding out from the rest of the dash, there is now a big blotch of glue on the decorative cover that will not come off. More

