Airport Kia

Was quoted a price and then when I ordered it went up! Was told a telluride would be MSRP minus rebate. Went to order the vehicle and they said now the car is MSRP AFTER rebate. I said that was not what Was told a telluride would be MSRP minus rebate. Went to order the vehicle and they said now the car is MSRP AFTER rebate. I said that was not what you originally told me and he said my manager looked at the deal and thats what it is. Burned the bridge with me. I walked out. Super shady dealings. More

I had such a horrible experience with “middle man” Jeremy I actually walked out, shaking. I was there to work a deal and buy a Telluride. The car was beautiful and the salesman working with me was great. The I actually walked out, shaking. I was there to work a deal and buy a Telluride. The car was beautiful and the salesman working with me was great. Then Jeremy entered the picture to work the numbers and that’s where it took a turn. He was rude, angry and condescending. He treated my friend and me (she has owned a car lot and worked in finance) like we were stupid. He was playing games and being shady, in our opinion. I went down the street and bought a new 2020 Acura MDX. You misjudged us Jeremy and lost a repeat customer for the dealership. More

Terrible experience Would not give back a deposit when we did not take possession of the vehicle due to unaffordable payments. Be careful when pressured to do so. Would not give back a deposit when we did not take possession of the vehicle due to unaffordable payments. Be careful when pressured to do so. More

Great experience! Airport Kia's staff went out of their way to make the purchase experience a very pleasant and fun one! Special thanks to Mr. Brodoff, Mr.La Fiura, Mr. Airport Kia's staff went out of their way to make the purchase experience a very pleasant and fun one! Special thanks to Mr. Brodoff, Mr.La Fiura, Mr.Dent and Mr.Bravo! More

Excellent level of service during and after the purchase Peter Calcagnini went above and beyond in quickly putting a deal together for my step son to buy his first new car. His payment terms were $70 per mon Peter Calcagnini went above and beyond in quickly putting a deal together for my step son to buy his first new car. His payment terms were $70 per month less than Fuccillo's Cape store on the same 2020 KIA Sportage. I will be back for my net new one early next year, professional, honest and a great experience overall! Steve Stewart Cape Coral, Fl. More

Great Experience. My Sales Consultant Jeremy Stankiewicz was easy to work with. His professional demeanor and knowledge were much appreciated. Just enjoyed the whole My Sales Consultant Jeremy Stankiewicz was easy to work with. His professional demeanor and knowledge were much appreciated. Just enjoyed the whole process and the atmosphere he created. More

Effortless buying experience. Jeremy was very upfront and very informational. Offered us a fair price at the onset based on what we said we wanted to pay for the car. He also took Jeremy was very upfront and very informational. Offered us a fair price at the onset based on what we said we wanted to pay for the car. He also took the time to explain all of the cars features during and after the purchase. The paperwork was ready for me when I returned to pick up the car. I have spent countless hours at other dealers during this process. This one was done on an hour More

A great experience in buying a car from an honest salesman I live part time in OH and part time in Naples. I had done my homework on what kind of car I wanted and the level of extras. I called the dealership I live part time in OH and part time in Naples. I had done my homework on what kind of car I wanted and the level of extras. I called the dealership and Danny answered the phone. I told him what I wanted and he worked with me to get exactly the car I wanted at a price that I wanted to pay. He told me along the way that he would check to make sure he could deliver what I was asking of him, because he did not want to promise something he could not deliver. I first called Danny on Saturday and on Monday, he had driven 1.5 hours away to get my car, picked me up at my condo and drove me to the dealer. I met with John the finance manager who had a no pressure approach and I was in and out of the dealership in 45 minutes. I couldn't ask more of a salesman who was honest, wanted to make me a happy customer and did not pressure me. Danny Arenas and John Gillispie are good guys and I know the owners of Airport Kia appreciate them both for they both said they have been at this dealership for awhile and liked working there. Customer Service is rare to find these days and when I do experience it, I want others to know. Great job Danny and John! More

Service department The worst experience ever. I had an appointment @1030am just got home at 5:00pm. For a door assembly. Service manager had no problem telling me that I The worst experience ever. I had an appointment @1030am just got home at 5:00pm. For a door assembly. Service manager had no problem telling me that I need about $2000.00 worth of work done to the car that a haven't had for 2 yrs.some of which I have had done. He proceeded to tell me I needed a serpentine belt I asked him if it was crack broken frayed and then he told me it needs to be replaced after 75000 miles funny thing I bought the car with 79,000 miles on it at the same dealership.needless to say. I'll never go back. Half way home I realized that my door light was flashing open driver's door. So I stopped closed it about 4 times then proceed to go back and have that repaired. I might add. I didnt have that problem before I went to the dealership. Over them. I will never go back. More

$699.50 Dealership fee $699.50 undisclosed dealership fee. National average is $100 to $400. At Naples Mazda, only $199 is charged, and is fully disclosed at time of negoti $699.50 undisclosed dealership fee. National average is $100 to $400. At Naples Mazda, only $199 is charged, and is fully disclosed at time of negotiation. Mazda has a better vehicle, and an honest staff. Letters to three Kia managers were unanswered. Deliberately deceitful and unapologetic. Avoid this dealership. $699.50! More