Airport Marina Honda

Aggressive/Angry salesman Yikes! While I understand a deal could not be made, I don't see why the one trying to make the sale is so angry and aggressive with his tone of voice. Yikes! While I understand a deal could not be made, I don't see why the one trying to make the sale is so angry and aggressive with his tone of voice. Especially when there is no aggression or anger coming from the customer. I had to cut the conversation from the uncomfortableness I felt from Ralph or Rafael (something along those names) over the phone. Would not recommend his customer services. More

Worst experienced! THE WORST DEALERSHIP TO COME TO. THEY TREAT THEIR CUSTOMERS LIKE xxxx. YESTERDAY JUNE 12 BEJ, ASSAULTED MY BROTHER VERBALLY "GET OUT OF HERE" YOU ARE THE WORST DEALERSHIP TO COME TO. THEY TREAT THEIR CUSTOMERS LIKE xxxx. YESTERDAY JUNE 12 BEJ, ASSAULTED MY BROTHER VERBALLY "GET OUT OF HERE" YOU ARE NOT A CUSTOMER I'M CALLING THE COPS ON YOU. GET OUT OF HERE. MY BROTHER AND I CAME TO PURCHASE TWO CARS A PURCHASE AND A LEASE. THE PURCHASE WAS THE ISSUE SINCE DAY ONE; THE 2017 HONDA ACCORD SPORT ($40K )WAS DEFFECTIVE THE HOOD AND SUNROOF PAINT COMING OFF. WE BROUGHT IT BACK TO THE DEALERSHIP SO THEY COULD POLISH IT MADE IT WORST. DANIELLE JUAREZ-CARRILLO SERVICE MANAGER TOLD MY BROTHER AND DAD "THATS BECAUSE YOU PARK IT IN THE SUN." STANLEY SALINAS SERVICE CONSULTANT DIDN'T CARE. WE DROVE AN HOUR FOR AT LEAST 7-8 TIMES TO THE DEALERSHIP, BUT COULDNT GET ANY SOLUTIONS. RAFAEL (SALES GUY) CLOSED MIND LOOKING FOR THEIR INTERESTS. NO SOLUTION WAS OFFERED UNTIL WE TOOK LEGAL ACTION. HAD AN ATTORNEY CALL THEM SO WE COULD RETURN THEIR CARS. NO RATE STARS DESERVED! WORST PERSONNEL EVER. More

Do not rely on what they say. It may be trivial but get it i 1. I was told that I would get a ride home from needed service and when I came for service was told I was one mile out of the area and they could not 1. I was told that I would get a ride home from needed service and when I came for service was told I was one mile out of the area and they could not accommodate me. 2. They had never heard of my problem and I would have to leave the car there for about 4 hours. 3. I could have gone anywhere but since I purchased the car there I felt it would be easier to service. Had I not been lied to I would not have wasted my time going there. 4 . They can be sure I will not return there for service or purchase another car there. I am going to Culcer City tomorrow am. More

Laid Back I've never leased a car before but I was treated with masterful customer service! The team was friendly, professional and knowledgeable. They didn't I've never leased a car before but I was treated with masterful customer service! The team was friendly, professional and knowledgeable. They didn't just answer my questions, they explained each until I understood. But my favorite part of my car buying experience at Airport Marina was that it was laid back -almost chill- and fun! They worked WITH me to make a great deal. I didn't feel like I had to "fight" for it. Sunday I drove back to San Diego in my new car with a smile I could NOT get off my face. Homerun guys! Thanks. More

THEY SCREW YOUR CAR UP AND THEN DENY RESPONSIBILITY spent close to $900 in repairs ( was not done correctly first time so I had to come back 4 times to get re-done but still didn't do correctly) Meanwh spent close to $900 in repairs ( was not done correctly first time so I had to come back 4 times to get re-done but still didn't do correctly) Meanwhile, they were refixing this problem for the 4th time, while they created ( purposely or on accident, not sure) some damage which created a leak in my car . I had to take back again for the 5th or 6th time but they denied responsibility and I'm left with a service needed for about $400 worth in repairs which I cannot afford right now so I cannot drive my car. Warning: THEY WILL RUIN YOUR CAR!! More

bad service/ serviced paid for and not done I normally do not review or complain, but this is ridiculouos. I paid for tire rotation and other services, rotation was not done. after going over I normally do not review or complain, but this is ridiculouos. I paid for tire rotation and other services, rotation was not done. after going over their checklist of services completed, filters were not changed and fluids were not topped off as stated in their checklist. Their checklist stated that Cabin Air filter was in good condition, i knew that I hadnt changed it in a while and decided to check it on my own, well, it was filthy, It hadnt ben checked. When I called to talk to a manager (Carl Hegge) he asked me to bring my car back the next day and he would help me out. I came back to the dealer and of course, he is not here. I requested a refund with Lisa the advisor whom im dealing with and she said "NO", that would not be possible without a managers authorization. I asked for another manager and they did not have one available. I waited 5 hours to have my car serviced and now its going to take another hour to get my tires rotated. Just got my car back and Lisa stated that the tires had not been rotated as they told me they were originally done. Not coming back for service or any type of services. More

100% Satisfied!!! Airport Marina Honda Exceeded My Expectations! I had an absolutely great experience with everyone there! My options on leasing or financing a new car Airport Marina Honda Exceeded My Expectations! I had an absolutely great experience with everyone there! My options on leasing or financing a new car was clearly explained. Mike Acosta, the salesperson made sure I got the best deal possible. Great deal that was courteous professional and efficient. Perfect customer service. Everyone made me feel like a valued customer, Strongly recommend! It was clear that my best interest was their priority. More

The worst experience ever!!!!! They say something via phone and as soon as you are there, they give you much more higher price. The worst experience. I traveled from far away based They say something via phone and as soon as you are there, they give you much more higher price. The worst experience. I traveled from far away based on our conversation with one of the sales person, but as soon as I was there, they said we thought you were talking about different car. Wow, they are totally need your money and they don't care about you at all. More

Not honest I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will lie in I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will lie in your face I think their rating speaks for it self, More

Avoid See my Yelp review for a picture of the coupon. My wife who had never been to this dealership prior to today came in to use a coupon for an oil cha See my Yelp review for a picture of the coupon. My wife who had never been to this dealership prior to today came in to use a coupon for an oil change. The coupon says "First Time Visiter Special!" for $19.95 The fine print says nothing about a requirement that the "car" must be a "First time Visiter" or "New" to the dealership. Service Advisor: Jorge Huazo, did not at first come out and clearly say he would not use the coupon. He attempted to skirt the issue by suggesting a service package priced at $80. When it was restated that only a oil change was wanted he said it would cost $35 for just an oil change. Thus began the dispute about the coupon wording. He said the coupon would not work because the car had been at this dealership before. Of course it has, it was bought there. Jorge Huazo said he would need to ask his boss, You would expect him to go get someone or at least call someone. Yet he began texting, he must have typed out quite the message because he was texting for a good while. Several minutes passed and nothing, bringing the total wait time up to around 10 minutes with us getting nowhere. Now he asked us to leave the service area so he could help other customers. Before leaving I asked if there was anyone onsite that we could ask so we could get this settled asap, he basically said there was no one working who could weigh in on the issue. I find it hard to believe that a dealership of this size has no one on site that make a call on a $15 decision, and if that truly was the case that is sad. I asked Jorge Huazo what the "Visiter" in "First Time Visiter Special!" meant, was "Visiter" referring to a person or a car? I do not recall him answering. I then asked him if he really felt we were attempting to do something wrong? He commented that he was only trying to do what was "fair". I pointed out that over $15 he was completely turning us off as customers, making us never want to comeback. He again said he just wanted everything to be "fair". I ask, what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question? Again no real answer to my question. At this point he, in what I took as a attempted threat, said that he would run the title of car and whoever's name came up, their name would be used for the servicing. He said "so we will see, if its as you said. If you did sell the car, and your wife's name is on the car, or if the car is in your name". I never said I sold the car, let alone to my own wife. I asked the above question- "what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question?" -I did not say the car was sold to my wife from me LOL. Nevertheless I asked if only the title holder could bring the car in for service or not? If not then why say your going to run the title of the car and see who's name its in? If so, then what about people with leased cars, the title is not theirs, they do not own the car. Can they be serviced? In my opinion the issue boiled down to two basic things: 1- Does "Visiter" refer to a human or a automobile? I vote human. 2- Say "Visiter" was intended to indicate a automobile, was this situation over $15 really handled in a way that was good for the dealership in the long run? I don't think it was. In the end it came back via text that the coupon was ok'd. There was no explanation of if we had correctly interpreted the coupon or if we were being give a courtesy pass. Despite saying "Express service in 1 hour or less", we were told it would be 2 hours. I inquired why it would be so long, I was told it was not a "normal" day and that several people were ahead of me. I'm not positive but I think some customers came in after us, but had their jobs queued up before ours because of the long struggle with Jorge Huazo. I asked if he would check if this was so, this concept seemed to be hard for him to grasp. He simply restated other people where ahead of us and it wouldn't be "fair" if our job went before theirs. I was not asking to cut in line so to speak, rather only to see if the jobs queued up were truly in order of arrival, appointments aside. Letting that go I asked why it would say "1 hour or less"? We were looking at waiting double the longest stated time of "1 hour" plus the 15-20 minuets waiting to get the coupon settled. Again with "fair" he says it would "unfair" to others and we would have to wait. We arrived around 2:10pm, at 4:39pm we were informed our car was ready. Signed - Unhappy Customer More