Airport Marina Honda

I see all these negative reviews on the sales department, so I thought I share my experience dealing with their service department: Single word - AVOID AT ALL COST! They are such rip-offs: A couple of month so I thought I share my experience dealing with their service department: Single word - AVOID AT ALL COST! They are such rip-offs: A couple of months ago I wanted to replace my Honda Accord engine air filter and do a tire rotation and the service advisor, Roger, told me they charged some $90 for engine filter and around $35 for tire rotation. Needless to say, I thanked him and walked away. I bought a genuine filter for $20 and changed it myself in 60 seconds. West Coast Tire Center also took care of the tire rotation for free. After a couple of month, I bought a new Honda Pilot and on my drive home, noticed the car was pulling to right. The next day on my way to the dealership to check the alignment under warranty, I also noticed low air pressure on both tires on right. I met Roger again, and he told me that just to check the tires and adjust the pressure they would charge me $32! I was outraged to see he was charging me that for just checking tires, on a brand new car I owned less than 1 day! Obviously I walked away again, and took my car to another Honda dealership nearby and they took care of everything for free. Sorry to say this, but I am very disappointed by this Roger guy. I have two Hondas and I am not going back to Airport Marina ever again. I kept telling him very nicely that I thought he was overcharging me all the time, and I told him I wanted to be a regular costumer if he gave me a better deal, but apparently he didn't care. If that's the attitude, then I won't care either and I'll take my business elsewhere where they happily accept it without ripping me off. People like this do not deserve to stay in business. Do yourself a favor and stay clear of them! More

Buy somewhere else. Do not trust a word that they say. Buy somewhere else. Do not trust a word that they say. Be sure to report them to the AG of BBB after they mess with you. These people are lia Buy somewhere else. Do not trust a word that they say. Be sure to report them to the AG of BBB after they mess with you. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. Sorry... they made me use 250 words and the only ones that apply are the above. Please buy somewhere else that is not owned by the same management group. More

I dealt only by email with Gene Song. I quoted him what another dealer in the area told me was his cost plus 1.75% profit for the model I wanted. He emailed me back and told me if I came to a dealership w another dealer in the area told me was his cost plus 1.75% profit for the model I wanted. He emailed me back and told me if I came to a dealership with that price I would be the "laughing stock of the day." Granted this was only by email. I can only imagine what a horrible human he is to deal with in person. Never will I set foot in this dealership to be dealt a condescending attitude and put up with his nonsense. Stay away. There are far better dealerships in the LA area. More

I negotiated a deal with Eric Dance on a 2005 Mustang for $10,000. I was told that if my Civic trade in was in the condition I described, (and it is) I would get full blue book value. ($5000) I told him th $10,000. I was told that if my Civic trade in was in the condition I described, (and it is) I would get full blue book value. ($5000) I told him that I would be driving 3 hours to get there, so if he couldn't give me full trade in for my car, to please let me know then. I was told it would not be a problem. So, I go to look at the car the next day, (Did I mention that I had to drive 3 hours to get there?)& the story had changed. A salesman named Guy tells me that Eric isn't there & that he would show me the vehicle. A few minutes later he tells me he has to talk to Eric who I thought wasn't there, whatever. It takes Guy a half hour just to find the car. So he finds it, & I tell him about the deal I had made with Eric, & he says "no problem". I drive the car & I remind Guy about the deal. Again, "no problem". We go inside & he wants to talk financing. (I caught Guy in 3 lies during a five minute test drive) I tell him that I am already financed, & he says "ok", & walks away. He comes back a few minutes later to start paperwork, all the while taking great care not to let me see any of it, & again wants to talk financing. I tell him again that it's been taken care of, so he grabs all of the paperwork he was filling out, & leaves again. By this time, both myself & a friend who went with me were highly suspicious & ready to bail. He comes back 2 minutes later, & AGAIN wants to talk financing. I ignore the question, & ask him what I'm getting for my trade in. With a guilty look on his face, he tells me $2000. I tell him that the car would be worth more than that with the front end smashed in, & remind him that we had already made a deal. He says that that is all that "they" will let him give me for the car. Whoever "they" are. I couldn't help but kind of laugh at him, told him to have a nice day & left. Not once during the 2 hours of my life that I wasted with these people did good ol' Eric ever show his face. I couldn't help but be amused by the situation because these guys are textbook underhanded car salespeople, & make no attempt to hide it. (Bait & switch, outright lies, etc) I would NEVER consider going there again. My advice for anyone looking for a new car is that there are hundreds of car dealers in the LA area, & any one of them would be better than Airport Marina Honda. My advice to Airport Marina Honda is, if you ran an honest buisness, then maybe your employees would have better things to do that roam the lot smoking cigarettes & playing with their phones. Or if you insist on running a dishonest one, try not to be so obvious. More

Imagine my surprise when I logged on to the dealer site Imagine my surprise when I logged on to the dealer site and found the 2002 Eclipse that I purchased today for $5999 + tax and fees listed for the pr Imagine my surprise when I logged on to the dealer site and found the 2002 Eclipse that I purchased today for $5999 + tax and fees listed for the price of $4999! Strange how the “best possible deal” “only today” “take it or leave it” price is beat on the internet by $1000! Rest assured that in the future as I run into people looking to purchase a new Honda, or a used vehicle that I will certainly NOT recommend this dealership. I realize that it is also MY responsibility to do due diligence while looking for a car, however, I am disgusted by the treatment I received. Numerous times I requested the lowest possible offer, and it is poor business to have an advertised price that much lower than you gave. Since “service and value are our keywords” and you are “here to help make your car buying experience a great experience.” I wanted to make sure that you were aware that I will be contacting Honda as well. I know that you are in the business of making as much as you can, but to blatantly rip off a customer as you did me is disgusting. More

IF YOU WANT THE BEST EXPERIENCE IN PURCHASEING A CAR YOU MUST VISIT AIRPORT MARINA HONDA NOT ONLY FOR THE BEST EXPERIENCE BUT FOR THE EXCELLENT SERVICE AND BEST PRICE!!!!! I recently purchased a 2009 Honda MUST VISIT AIRPORT MARINA HONDA NOT ONLY FOR THE BEST EXPERIENCE BUT FOR THE EXCELLENT SERVICE AND BEST PRICE!!!!! I recently purchased a 2009 Honda Accord I am absolutely in love with my car not only because it is a Honda but I was mostly satisfied the experience in purchaseing my car the staff was very friendly and helpful!!! I GOT A DEAL!!!! Most dealership take a day and a half to make your deal to my surprise I was in and out with my new car in no time. I would truely recomend in purchasing your next car at AIRPORT MARINA HONDA ~ a very satisfied customer!!!!!! More

I have purchased 3 vehicles from Airport Marina Honda and each time the experience was great! The last vehicle I bought was a new Civic and everyone was very helpful. I recommend this dealership all the time each time the experience was great! The last vehicle I bought was a new Civic and everyone was very helpful. I recommend this dealership all the time to friends and family because it is a fun place to buy a car. More

Where to start... I went in looking to buy/lease a Where to start... I went in looking to buy/lease a Honda Civic Hybrid after finding a dealership ad online. The ad was $4K down on a lease & $129 Where to start... I went in looking to buy/lease a Honda Civic Hybrid after finding a dealership ad online. The ad was $4K down on a lease & $129 /mo. I showed them the ad and first said it was a typo. I asked what the typo was - they couldn't tell me. Later when I brought the ad up again they claimed that it was for the regular Civic, not the Hybrid Model despite clear labelling on the ad that it applied to the Hybrid Model. Since they wouldn't honor the advertised lease I told them I might be interested in buying instead of leasing if they could make me a good deal (this is where it gets good). The sticker on the car (non-navigation model) had the MSRP labelled somewhat accurately. The actual MSRP is $22,600. I think they had it listed as $23K+. The best part though is the dealer asking price: $31,500+. Yes that's right, almost $9K more than the MSRP and about $2K more than the top of the line Prius. The invoice price on these cars is $20,789 by the way so they are looking at a hefty 50%+ profit (assuming they pay invoice which they probably don't since they are "the highest selling Honda dealer in LA"). That also assumes they sell the cars at that price (the sales manager assured me they sold three very recently). After the test drive they take me in and begin their 4-square dealing beginning by asking for the "standard" 1/3 downpayment (before the credit check mind you). While I pointed out that a down payment of 1/3 is hardly standard despite what their sheet of paper said I like making big down payments to keep the monthlies low so I told them I would be willing to put a third down (or close to it) as soon as they deducted $10K off the price of the car. At this point I was passed off to the "fleet manager" who supposedly has access to better deals. After a nice round of negotiating where I kept saying there was no way in hell I was paying beyond MSRP since I could go to any dealer in town and get close to MSRP (Remember the whole reason I went to this place was because of the FALSE ad they posted on the internet)and he kept telling me that I'd have to wait a month to get cars at other dealers I thanked him and attempted to leave while he was explaining that it would be totally worth it to pay $10K more for a car so I wouldn't have to wait a month to get one at MSRP some where else. Sorry if I'm boring you but the story does not end there. After it was clear the sale wasn't going to work we started negotiating a lease. They asked me how much a month I'd like to pay and I returned to the add I brought in and told them I wanted the advertised terms (ends up being about $300 a month if you figure the down payment into the monthlies). The sales associate took my offer into "the back room" so they could determine if they could do the deal. They must have the Greek Senate back there because I sat there for two full hours waiting when they finally send out one of their financial people who told me there was no way they could do less than $400 a month on top of a healthy down payment (even for people with the best credit). Really? It takes two hours to figure out that an offer that is half of the minimum you "can do?" When they asked them why they wasted two hours of my time when they could have just looked at the offer and rejected it they told me "that's just how it works." Wow after over three and a half total hours at the dealership I finally get an honest statement. Moral of the story - buy your Honda somewhere else. More

DO NOT GO TO THIS DEALERSHIP!! They are underhanded, sneaky, greedy and disingenuous. They have "Dealer Markups" on every vehicle. Don't waste your time. sneaky, greedy and disingenuous. They have "Dealer Markups" on every vehicle. Don't waste your time. More

I bought a 2008 Honda Civic SI on May 3, 2008. There was an additional sticker in the window next to the list price of the car I purchased. This sticker read: "Dealer installed options: Premium audio sys an additional sticker in the window next to the list price of the car I purchased. This sticker read: "Dealer installed options: Premium audio system - $3,000". During the negotiation process, I brought up the $3,000 stereo many times, saying I didn't want to pay $3,000 for that and let's try to get the price down. We finally agreed on a price, but now I realize there was no dealer installed stereo. The paperwork I signed after agreeing to the deal is not the same paperwork that was on the car. It does not indicate a dealer installed option. What is does indicate is a dealer MARKUP of $3,000. I am confident that the sticker I saw on the window was not the same sticker that I was asked to sign after the deal was agreed upon. I brought up the "$3,000" dealer-installed stereo multiple times in the negotiation process, but I was never corrected or told there wasn't one. I believe the dealer put the incorrect sticker in this car, realized their mistake during our negotiation and made sure I signed the correct sticker at the end of the process when I signed all of my paperwork. They listened to my complaint but refused to do anything about it. I will never shop there again, and I will do everything I can to let prospective customers know this is a dishonest dealership. More