Akins of Winder - Service Center

Detailed service and informative about service needed. I have been a customer at Akins for a long time and have a lot of trust in their service department. I have been a customer at Akins for a long time and have a lot of trust in their service department. More

The service is outstanding. They had me in and out in an hour for my oil change and tire rotation without an appointment. Friendly staff and fast service keeps me coming back. They had me in and out in an hour for my oil change and tire rotation without an appointment. Friendly staff and fast service keeps me coming back. More

am satisfied with service, however sales person did'nt seem helpful once I took delivery of truck. seem helpful once I took delivery of truck. More

Horrible service department. Took a year to get some warranty parts replaced. Customer service nonexistent. Took a year to get some warranty parts replaced. Customer service nonexistent. More

Very disappointed . .. Let me first say that I understand the world we are living in today but I took my truck in for what seemed to be an electrical problem as it wo .. Let me first say that I understand the world we are living in today but I took my truck in for what seemed to be an electrical problem as it would start fine (no issues) but nothing else would work (windows, A/C, Heat, mirrors, etc). I was getting seat belt warnings, low tire pressure warnings, etc as well. My truck has an extended warranty but I didnt have an appointment - so no loaner - but my truck was not drivable I was told it would be 2 weeks before it could be diagnosed and it was probably a rodent issue based on symptoms. So 3 weeks go by & I get a call that it is just the battery ... So I have been without my truck for 3 weeks & it was just the battery? Really? I have purchased 3 trucks there in the last 8 years & had all of the service on them performed at Akins ... So when they charged me $145 diagnostic fee of the $380 to replace the battery was when it just became apparent things are different now at Akins ... If I had known or had an inkling it might be the battery I would have taken my truck somewhere else just so I wouldn't haven been without my truck for 3 weeks ... More

Exceptional customer service. Everyone I encountered was friendly, helpful, and so polite. The customer waiting area is very comfortable and spacious and has many accommodations t Everyone I encountered was friendly, helpful, and so polite. The customer waiting area is very comfortable and spacious and has many accommodations to make your wait delightful. We live closer to another Ford dealer but will always choose Akins for the excellent vehicle selection, fantastic customer service, and ease of scheduling vehicle service. More

Can never say enough about Aiken service! Now with Mobile service. Thomas came out with a part to fix the trunk and low and behold he fixed it eight in my garage without replacing it!!!! Now with Mobile service. Thomas came out with a part to fix the trunk and low and behold he fixed it eight in my garage without replacing it!!!! More

They have been great with the Service Department on my visits there. They say 2 hours wait time but is always less. And with the waiting area they have it honesty feels cozy and like you spent no time whe visits there. They say 2 hours wait time but is always less. And with the waiting area they have it honesty feels cozy and like you spent no time when they call your name. More