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Akins of Winder

Winder, GA

4.3
279 Lifetime Reviews Review Dealership

220 West May Street

Winder, GA

30680

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279 Reviews of Akins of Winder

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March 04, 2021

"My vehicle cut off on me while driving Friday, January..."

- Brochelle25

My vehicle cut off on me while driving Friday, January 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed to Akins Ford in Winder (of which I have been a repeat customer for years) to be serviced. The service department at Akins Ford in Winder put me and my family through an extreme inconvenience for over a week due to their lack of care and concern, specifically from service advisor Scott Tackabury. Mr. Tackabury displayed a great amount of unprofessionalism and inadequacy in customer service skills. He also disregarded the COVID-19 pandemic and did not wear a mask during any of our interactions. The completion of repairs on my vehicle was scheduled to be on Wednesday, January 27. Mr. Tackabury informed me that I would be able to return and pick up my vehicle on that evening. Prior to that conversation, he failed to mention that he would be taking that day off, preventing my vehicle from being serviced due to the fact that no other service advisor had information on my vehicle. He also did not inform me that, the part that was ordered for my vehicle’s repair had not even been shipped at that point. Because Mr. Tackabury was not working that day, no further details could be conveyed to me on the status of my vehicle or the parts needed to repair it. Akins Ford in Winder dropped the ball on communicating with me, my husband and Scott Tackabury to make sure they stuck to their word on having my repaired vehicle returned to me on the day agreed upon. This could have been avoided ahead of time and remedied during the incident. The following day when Scott returned back to work, I received a text message (from another employee named Norma) informing me that my car was finally ready for pick up. Upon arrival, I was informed that all repairs to my vehicle had been completed and there were no other issues. I cranked up my car and turned on the AC/Heat and the car completely cut off. The battery and check engine light came on again. It was not fixed. Mr. Tackabury informed me that the A/C compressor is bad and in order to allow my vehicle to operate without it, he needed to remove the relay so my car wouldn’t turn off once I pressed the AC button. Instead of apologizing for demonstrating a complete oversight of another problem with my vehicle, he said I would need more repairs and would have to come out of pocket to receive another service. He told me the AC Compressor was the only problem with the vehicle at this point. Scott declined assisting me and my husband with immediate services on the vehicle and told us nothing more could be done for us except to buy another part and pay again for more services. Mr. Tackabury refused to reach out to the service Manager Jason Setser or Assistant Service Manager Brandy Hayes, to resolve the issue my husband and I faced at this point. Scott displayed a lackadaisical attitude toward the predicament that we faced and refused to offer any assistance for our extreme inconvenience. The following morning Scott called me and told me there were actually MORE repairs that needed to be made on my vehicle and that it would be another $1,400 to fix everything. At this point I was beyond infuriated with Akins Ford as a company and Scott Tackabury. My husband and I were baffled by his display of an egregious lack of communication, incompetence, negligence and disregard for our tremendous inconvenience despite being loyal customers.

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No
Employees Worked With
Scott Tackabury
February 17, 2021

"Balked on $500.00; Yes $500.00 so Carvana and others like..."

- Carvana

Balked on $500.00; Yes $500.00 so Carvana and others like it will get my business from here on out, Never again, It does not deserve any stars but i have to give it a one

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Recommend Dealer
No
Employees Worked With
Todd Durham
1.0
December 17, 2020

"Since I was a young man my family has been trading with..."

- D Sparks

Since I was a young man my family has been trading with the Akins Family. From the owner down to the service department I am always treated like they still want my business!

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Recommend Dealer
Yes
Employees Worked With
Brad Akins
5.0
Joe Alewine
5.0
Scott Dickey
5.0
Jason McDaniel
5.0
December 05, 2020

"I Sold Cars for 18 years. I am a Very Hard Sale, I expect..."

- CHKNOUT8

I Sold Cars for 18 years. I am a Very Hard Sale, I expect what I gave! Total Pleasure with Jason McDaniel & Bo Sorrells 5 Stars!

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Recommend Dealer
Yes
Employees Worked With
Bo Sorrells, Jason McDaniel
November 29, 2020

"Thank you, Brad Akins and Steve Satterfield for the red..."

- Margaret Fields

Thank you, Brad Akins and Steve Satterfield for the red carpet treatment with my new Expedition. Exceptional service, good communication, timely follow up, and very pleasant to work with. Thank you so much!!

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Recommend Dealer
Yes
Employees Worked With
Joe Alewine
5.0
Steve Satterfield
5.0
October 07, 2020

"Used Akins ford and Mac Maclagan to buy a Ford 150..."

- jldowling3

Used Akins ford and Mac Maclagan to buy a Ford 150 Raptor. They had the best options, selection and prices. My wife and I were impressed with Mac and the dealer. Would recommend both. Will use them again if we buy another Ford product.

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Recommend Dealer
Yes
Employees Worked With
Mac Maclagan
5.0
September 26, 2020

"I had a great experience at Akins! Their selection was..."

- Steve Burrell

I had a great experience at Akins! Their selection was amazing. The whole sales experience took only about 2 hours which included a trade in and financing. I was very pleased.

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Yes
Employees Worked With
Tom Sliger
September 22, 2020

"This was my first new car purchase. I had been looking..."

- Bridget orellana

This was my first new car purchase. I had been looking forward to this milestone for years. Tom Sliger made the experience so much better than I could have imagined. He was knowledgeable, personable and went above and beyond to gain my trust. I will come back and recommend him and the dealership to everyone I know. Thanks again!

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Yes
Employees Worked With
Tom Sliger
September 01, 2020

"Service took care of some concerns about the vehicle in a..."

- jonjon2799

Service took care of some concerns about the vehicle in a timely manner. They didn't change the rotors as I would've liked bummer.

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Recommend Dealer
Yes
Employees Worked With
Frank Sergi
5.0
August 17, 2020

"Akins Ford in Winder GA is customer focused. The sales..."

- Chris O

Akins Ford in Winder GA is customer focused. The sales team listened and responded to the information I provided about model and features I was looking for. The vehicle options that were presented aligned to exactly what I was looking for. Pricing for the options was as advertised. I did my research and know the pricing was good. The purchase went smoothly and efficiently. I drove out with a new F150 about an hour after arriving.

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Recommend Dealer
Yes
Employees Worked With
Jim Sullivan
5.0
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