Akins of Winder - Service Center

I’ve always been very impressed with Atkins Ford. Their attention to detail and reliable service is refreshing as most dealers just want to get you in and get you out quickly. I got my F150 back after an o attention to detail and reliable service is refreshing as most dealers just want to get you in and get you out quickly. I got my F150 back after an oil change and tire rotation and the engine compartment was clean. I would recommend their service department and staff to anyone. More

Heat and air not working correctly. Service writer said it was a setting and he changed it And told me it was fixed. I have not had time to get back since I live over an hour away. Problem is still the sam it was a setting and he changed it And told me it was fixed. I have not had time to get back since I live over an hour away. Problem is still the same. More

I’ve purchased several vehicles from Akins Ford. The buying experience was seamless and handled in a professional manner buying experience was seamless and handled in a professional manner More

Akin is always prompt, efficient, and thorough. I strongly recommend them for sales and service. strongly recommend them for sales and service. More

Very upset after my last attempted service. I went for an oil change at Akins in Athens ga. I only get oil changes there as I have had issues in the past. They told me I needed a lot of work done so I decide oil change at Akins in Athens ga. I only get oil changes there as I have had issues in the past. They told me I needed a lot of work done so I decided to call and schedule an appt for the winder Ford Akins. On the phone they never mentioned it and said everything was covered by my maintenance and warranty I have on my car. I get there for my appt for them to tell me after I have drove an hour to get there that according to my warranty that I would have to get it done at the same time as my oil change and to take it back to the one in Athens. I told them I won’t go there and that’s insane that a- I have warranty to have this stuff covered and b- that I just had it done and it’s the same company so it’s complete xxxxxxxx that they won’t do it. They could have at least told me that in the phone. I will never use them again More

My vehicle cut off on me while driving Friday, January 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed to Akins Ford in Winder (of which I have been a repeat customer for years) to be serviced. The service department at Akins Ford in Winder put me and my family through an extreme inconvenience for over a week due to their lack of care and concern, specifically from service advisor Scott Tackabury. Mr. Tackabury displayed a great amount of unprofessionalism and inadequacy in customer service skills. He also disregarded the COVID-19 pandemic and did not wear a mask during any of our interactions. The completion of repairs on my vehicle was scheduled to be on Wednesday, January 27. Mr. Tackabury informed me that I would be able to return and pick up my vehicle on that evening. Prior to that conversation, he failed to mention that he would be taking that day off, preventing my vehicle from being serviced due to the fact that no other service advisor had information on my vehicle. He also did not inform me that, the part that was ordered for my vehicle’s repair had not even been shipped at that point. Because Mr. Tackabury was not working that day, no further details could be conveyed to me on the status of my vehicle or the parts needed to repair it. Akins Ford in Winder dropped the ball on communicating with me, my husband and Scott Tackabury to make sure they stuck to their word on having my repaired vehicle returned to me on the day agreed upon. This could have been avoided ahead of time and remedied during the incident. The following day when Scott returned back to work, I received a text message (from another employee named Norma) informing me that my car was finally ready for pick up. Upon arrival, I was informed that all repairs to my vehicle had been completed and there were no other issues. I cranked up my car and turned on the AC/Heat and the car completely cut off. The battery and check engine light came on again. It was not fixed. Mr. Tackabury informed me that the A/C compressor is bad and in order to allow my vehicle to operate without it, he needed to remove the relay so my car wouldn’t turn off once I pressed the AC button. Instead of apologizing for demonstrating a complete oversight of another problem with my vehicle, he said I would need more repairs and would have to come out of pocket to receive another service. He told me the AC Compressor was the only problem with the vehicle at this point. Scott declined assisting me and my husband with immediate services on the vehicle and told us nothing more could be done for us except to buy another part and pay again for more services. Mr. Tackabury refused to reach out to the service Manager Jason Setser or Assistant Service Manager Brandy Hayes, to resolve the issue my husband and I faced at this point. Scott displayed a lackadaisical attitude toward the predicament that we faced and refused to offer any assistance for our extreme inconvenience. The following morning Scott called me and told me there were actually MORE repairs that needed to be made on my vehicle and that it would be another $1,400 to fix everything. At this point I was beyond infuriated with Akins Ford as a company and Scott Tackabury. My husband and I were baffled by his display of an egregious lack of communication, incompetence, negligence and disregard for our tremendous inconvenience despite being loyal customers. More

Since I was a young man my family has been trading with the Akins Family. From the owner down to the service department I am always treated like they still want my business! the Akins Family. From the owner down to the service department I am always treated like they still want my business! More

Service took care of some concerns about the vehicle in a timely manner. They didn't change the rotors as I would've liked bummer. timely manner. They didn't change the rotors as I would've liked bummer. More

I'm not as dumb as I look! I took my company work truck in for a simple flat repair. After being told that it would be a 1/2 hour to repair the tire, I agreed to wait. After an I took my company work truck in for a simple flat repair. After being told that it would be a 1/2 hour to repair the tire, I agreed to wait. After an hour of waiting the truck had not moved from where they had parked it. I asked the service writer if she could build a fire under the shop people because I needed to get back to the job site. She responded that they were waiting for a lift that would lift a 1 ton truck. Since when do you need a lift to remove 1 tire!!! At the 2 hour mark, the service writer brought me the #10 screw that been in the tire and said that the tire was repairable, which was bull!! The screw was 3" from the side wall. Long story short they where trying to get me to buy tires. I took the tire to another shop to only find out that the tech at Akins had ruined the tire with his attempt to repair the tire. I will never darken their door again! This was my 2nd visit to this dealership. The 1st was for a oil change that took 2 hours with an appointment. More

Oil change and fuel filter replacement I recently got my oil and filter along with my fuel filter changed it usually cost me 179 this time it was 377 I have receipts for the old and new at I recently got my oil and filter along with my fuel filter changed it usually cost me 179 this time it was 377 I have receipts for the old and new at Akins and when I asked the lady at the desk replied the cost have went up.not to add that I got to the dealership at 9:40 and the service wasn’t completed till 2:30 More