Akins of Winder - Service Center

Vehicle is being held hostage I received a notice from Ford that my vehicle had been recalled. I called Akins to schedule an appointment and I was told the part would need to be or I received a notice from Ford that my vehicle had been recalled. I called Akins to schedule an appointment and I was told the part would need to be ordered. When the part arrived I got a call to set up the appointment. When I dropped my vehicle off the service advisor was friendly and courteous. I was told it may take a couple days to complete the job. A few days later I had not heard anything, so I called to check on the status and was told it would be ready Saturday or Monday. By Tuesday I still did not hear back, so I called again and was told the job was half finished. I asked if the vehicle was being worked on consistently and I was told that they took people who came in for work and waited at the service center first. Basically, I made an appointment only to take a backseat to anyone who unexpectedly shows up for service. This makes absolutely NO sense. The job should have taken one day, not weeks. I do not blame the service advisor that I worked with. She was trying to get the work finished, but having someone bring their vehicle in only to have it sit is ridiculous. Though I had a positive experience with the purchase of the vehicle, I doubt I will be a return customer because of their follow-up service. More

New Truck is a lemon I bought a new 2013 Ford F150 crew cab xlt with ecoboost. The transmission has been leaking ever since the first oil change. They are working on it no I bought a new 2013 Ford F150 crew cab xlt with ecoboost. The transmission has been leaking ever since the first oil change. They are working on it now for the fourth time and Chris Akin the General Manager refuses to buy it back. It has gotten me in trouble at my job as I have had to call out for repairs. I took a short vacation with my family and was forced to use a loaner vehicle instead of driving in my new truck which would have been much more comfortable than the budget car. When buying a new f150 make sure to look at the transmission gear changes on the dash and make sure that 2nd gear engages when the vehicle shifts down. I was told by one of the service people that the computers have been programmed to skip second gear because of some rough shifting issues that no one ever told me about before I bought the truck. More

My husband and I purchased a brand new 2013 Jeep Wrangler earlier this year. We had a great buying expirence until it started to rain. I know Jeeps are known for leaks in the soft tops but ours in flooded in earlier this year. We had a great buying expirence until it started to rain. I know Jeeps are known for leaks in the soft tops but ours in flooded in the back. We have taking it back just over four times now. Still can't seem to fix the problem. Yes it is still unwarrenty but they still havent fixed my problem. I am getting sick and tired of every day I get off to have to call make sure they have a loaner car before I can bring my vehicle in. This has been the worst nightmare ever! I am tired of going back and forth with the dealership, service department and managers about my problem vehicle. Had I known this would have happened I would have never traded in my brand new Mazda! I am so miserable with our vehicle this is getting ridiculous! No one wants to help. No one knows why it keeps leaking. No one understand the frustration I am going through with this car. Next time I wont buy any Ford, Chystler, Jeep product! This is why I am not giving this review good scores. They need to address the problem and fix it not wait on the 5th time! More

I bought a car from Rick Peckham at Akins and had a really good experience. Rick was professional, friendly, honest and assisted me with all my car needs. He found the perfect car for me in my budget. really good experience. Rick was professional, friendly, honest and assisted me with all my car needs. He found the perfect car for me in my budget. I know he helped me get the best deal I could and plan on going to him the next time I need to buy a car. Rick has also assisted me when I have had car problems and, even though I live in Atlanta, I would never take my car any place but Akins for service. I have recommended both the dealership and Rick to friends and co-workers for dependable honest car needs. More