Akins of Winder - Service Center

Have been a customer of Akins since I moved to Winder in 2000. I have purchased my last 5 vehicles from Akins. Akins performs all the maintenance on my vehicles. In the 23 years as a customer of Akins, i’ve 2000. I have purchased my last 5 vehicles from Akins. Akins performs all the maintenance on my vehicles. In the 23 years as a customer of Akins, i’ve never had any issues. I deal with Alan O’Malley whenever i’m buying a vehicle and Ricky Hanson takes care of all the vehicle maintenance needs. More

I’ve had several vehicles serviced at Akins and I have never had a problem. Service reps have always been respectable and very helpful. never had a problem. Service reps have always been respectable and very helpful. More

Our contact person, Cecil, was remarkably helpful and effective at getting out 2 cars taken care of. All the service people with whom we had contact, were extremely pleasant and helpful. Service was some effective at getting out 2 cars taken care of. All the service people with whom we had contact, were extremely pleasant and helpful. Service was somewhat slow, but amenities in the waiting room were very satisfactory. More

Delivery of loaner and towing of my truck was prompt and driver was very careful with loading my truck. Russel was the service manager who kept in touch with me. I would refer others to see him. driver was very careful with loading my truck. Russel was the service manager who kept in touch with me. I would refer others to see him. More

Overall, the dealership is a good dealership to deal with. Sometimes the pricing is a little high for services. But the service quality is fairly good. with. Sometimes the pricing is a little high for services. But the service quality is fairly good. More

I have been an Akins Ford customer since 1966 and have never been disappointed with their performance. Everyone from the clean-up guys to the owner and everyone in between have been professional yet fami never been disappointed with their performance. Everyone from the clean-up guys to the owner and everyone in between have been professional yet family-friendly to their customers. I most recent service/repair was handled very well and my service contact, Christian Escoe, really stayed in contact with me through the process. Thanks to everyone involved at Akins Ford. More

Scheduled a mobile service for routine oil change. I have used the service in the past with no problem. This time, I was given a window from 9:00 to 12:00 for the service. I received a text from the I have used the service in the past with no problem. This time, I was given a window from 9:00 to 12:00 for the service. I received a text from the tech around 7:30 stating that I was his third scheduled visit of the day. Around 11:15 I received another text stating he was just leaving his first visit and on the way to his second visit. I knew then he would not make the scheduled window. I asked what time he felt he would arrive and I was told it would now be 2:00 pm. Once he arrived, I spoke with him and he said he had calls dispatched in Cleveland GA and Homer GA. Cleveland is 1 hour and 15 minutes from my house. The tech performed great service, but the scheduling failed him. I was very satisfied with the technician and his service but the scheduling was a failure from the start. It should not take 5 hours waiting for a service to be performed. Never had any issues with the service department at Akins. They are always on time and provide great communication. More

Service technician Michael Joyce provided service at my home, incredible experience. Michael was professional, fast and efficient. I would welcome him back anytime. home, incredible experience. Michael was professional, fast and efficient. I would welcome him back anytime. More

Ford Edge was stumbling while driving slow. Called Akins, they set up a ride along with a service advisor. Service advisor (Ashton) agreed and set up drop time for the vehicle the next day fo Called Akins, they set up a ride along with a service advisor. Service advisor (Ashton) agreed and set up drop time for the vehicle the next day for diagnosis & repair. Took a full week before we got the vehicle back, however it was fixed & working properly when we picked it up. Chris, Service Advisor, sent several texts to keep us updated. Overall was very happy with the service. More